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Sleep Study Scheduler Jobs in Ohio (NOW HIRING)

Beacon Biosignals

Sleep Study Support Specialist

Cleveland, OH · On-site +1

$17.50 - $23.50/hr

The Sleep Study Support Specialist will work within the SleepView Direct department and report to ... Schedule and coordinate patient testing while ensuring appointments and study information are ...

OhioHealth

Sleep Medicine Physician

Van Wert, OH · On-site

PSG, HST, CPAP, NocOx, split night sleep study * No call * Competitive salary * Starting bonus ... For questions or to schedule an exploratory call, please contact our Physician Recruiter, Kelsey ...

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Sleep Study Scheduler information

What does a sleep study scheduler do?

A Sleep Study Scheduler is responsible for coordinating and scheduling patients for sleep studies, such as polysomnography, at sleep clinics or hospitals. They communicate with patients, physicians, and sleep technicians to ensure appointments are booked accurately and efficiently. Their responsibilities also include verifying insurance, collecting patient information, and answering questions about the sleep study process. This role is essential for ensuring smooth operations and a positive patient experience in sleep medicine.

What skills and qualifications are needed to be a sleep study scheduler?

To thrive as a Sleep Study Scheduler, you need strong organizational skills, attention to detail, and a familiarity with medical terminology, typically supported by a high school diploma or equivalent. Proficiency in scheduling software, electronic health records (EHR) systems, and sometimes knowledge of insurance verification tools is important. Excellent communication, customer service, and problem-solving abilities help you interact effectively with patients, physicians, and sleep lab staff. These skills and qualities ensure accurate scheduling, smooth patient experiences, and efficient workflow in a clinical sleep setting.

How does a sleep study scheduler interact with patients and healthcare providers?

As a Sleep Study Scheduler, you will regularly communicate with both patients and healthcare providers to coordinate and confirm appointments for sleep studies. This involves gathering necessary patient information, verifying insurance details, and ensuring that all pre-study instructions are clearly provided. You may also work closely with technologists and physicians to accommodate special requests or urgent cases, requiring strong organizational and interpersonal skills. Effective communication and attention to detail are crucial for managing schedules and providing a smooth experience for patients and staff alike.

What is the difference between Sleep Study Scheduler vs Sleep Technician?

AspectSleep Study SchedulerSleep Technician
CertificationsNone required, but familiarity with medical scheduling preferredCPR certification often required; sleep technology certification optional
Work EnvironmentMedical offices, clinics, or sleep centers focusing on appointment coordinationSleep labs, hospitals, or clinics conducting sleep studies
Primary ResponsibilitiesScheduling sleep studies, managing patient appointments, coordinating with staffMonitoring patients during sleep studies, collecting data, operating equipment

The Sleep Study Scheduler primarily handles appointment scheduling and patient coordination within sleep centers, requiring strong organizational skills. In contrast, the Sleep Technician actively participates in conducting sleep studies and monitoring patients. While both roles are essential in sleep disorder diagnosis, they differ in responsibilities, certifications, and daily tasks.

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The top searched job categories for Sleep Study Scheduler jobs in Ohio are:

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Sleep Study Scheduler jobs near you

Sleep Study Support Specialist

Beacon Biosignals

Cleveland, OH • On-site, Remote

Other

PTO

Posted 13 days ago

Job description

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building the most comprehensive at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders. Together, we're changing the way patients are diagnosed and treated for any disorder that affects brain physiology.
What you will be doing:
Beacon Biosignals is on a mission to revolutionize precision medicine for the brain. We are the leading at-home EEG platform supporting clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our FDA 510(k)-cleared Dreem EEG headband and AI algorithms enable quantitative biomarker discovery and implementation. Beacon's Clinico-EEG database contains EEG data from nearly 100,000 patients, and our cloud-native analytics platform powers large-scale RWD/RWE retrospective and predictive studies. Beacon Biosignals is changing the way that patients are treated for any disorder that affects brain physiology.
The Sleep Study Support Specialist will work within the SleepView Direct department and report to the Manager, Services. This is a second-shift position that is primarily work-from-home, with occasional on-site meetings as needed. The Sleep Study Support Specialist plays an important role in delivering a positive patient and customer experience by providing timely, accurate, and compassionate support throughout the sleep testing process. This position requires strong communication skills, attention to detail, sound judgment, and the ability to effectively manage multiple priorities while working both independently and as part of a cross-functional team.
What success looks like:
  • Provide professional, empathetic, and effective phone support to patients, customers, and other stakeholders.
  • Provide patient support, including equipment coverage, troubleshooting, and patient assistance before and after an overnight study.
  • Answer patient and customer questions and provide clear, accurate information regarding services, scheduling, testing, and next steps.
  • Take thorough and accurate notes documenting patient and customer interactions, actions taken, and follow-up needed.
  • Make and monitor manual outbound calls to patients and customers as needed.
  • Monitor and complete test scheduling and monitor return calls to ensure patients receive timely support.
  • Schedule and coordinate patient testing while ensuring appointments and study information are accurately documented.
  • Complete daily assigned tasks and responsibilities accurately and within established timeframes.
  • Maintain accurate and organized records in accordance with company procedures and HIPAA requirements.
  • Ensure the confidentiality and integrity of information, including Protected Health Information (PHI) created, received, maintained, or transmitted through the web portal, customer messages, phone interactions, and other systems.
  • Identify issues that require additional support and appropriately escalate concerns to the appropriate team or department.
  • Work cross-functionally across DX teams to resolve issues, coordinate patient needs, and support operational goals.
  • Communicate effectively with internal teams to ensure important patient and customer information is shared accurately and in a timely manner.
  • Demonstrate strong ownership of assigned work and follow through on tasks and commitments.
  • Adapt to changing priorities and contribute to process improvements that make the patient and customer experience more efficient.
  • Support team coverage and assist teammates when workload or business needs require additional support.
  • Follow established workflows, policies, procedures, and quality standards.
  • Maintain a positive, collaborative, and patient-focused approach in all interactions.

What you will bring:
  • 2+ years of experience in a sleep center, clinical/technical support, or other customer/patient-facing environment required.
  • RPSGT or CCSH certification preferred
  • Experience communicating directly with patients or customers by phone.
  • Exceptional verbal and written communication skills, with the ability to communicate clearly, professionally, and empathetically.
  • Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
  • Experience documenting patient or customer interactions accurately and maintaining detailed records.
  • Strong problem-solving and troubleshooting skills, with sound judgment to determine when to resolve an issue independently and when to escalate.
  • Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
  • Ability to handle confidential information and Protected Health Information (PHI) in accordance with HIPAA requirements.
  • Comfortable learning new technology, systems, and workflows.
  • Demonstrated reliability, accountability, and ownership, with a commitment to following tasks through to completion.
  • A patient-first mindset with genuine empathy, professionalism, and the ability to make patients and customers feel heard, supported, and respected.
  • A collaborative approach, willingness to support teammates, and openness to giving and receiving feedback.
  • Curiosity, adaptability, and a continuous learning mindset with a proactive, self-service approach to finding information and solutions.

The hourly rate for this role is $33.65/hr. The hourly rate is one component of the total compensation package, which includes equity, PTO and other benefits.
At Beacon, we've found that cultural and scientific impact is driven most by those that lead by example. As such, we're always seeking new contributors whose work demonstrates an avid curiosity, a bias towards simplicity, an eye for composability, a self-service mindset, and - most of all - a deep empathy towards colleagues, stakeholders, users, and patients. We believe a diverse team builds more robust systems and achieves higher impact.

Apply