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Role: Network Voice Administration
Location: Tampa, FL
Duration: Fulltime
BGV will be done for the selected candidates.
Key Skill - 7 to 9 years of experience in CISCO IPT solutions and SIP infrastructure.
Description
Must have:
Skills to support Cisco IPT solutions and additionally SIP infrastructure based on the Oracle/ACME SBC controllers.
Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC
Scripting new call flows for new call centers, including UAT testing with end user
Understand the following based on specialty; IP Telephony, routing, switching, gateways, site surveys, video endpoints, video infrastructure, QOS, Core Unified Communications, Presence and/or customer contact applications
Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems
Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment
Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
Excellent presentation/verbal communication skills and the ability to train and mentor other team members
Ability to work well both independently, and in a team environment
Developing new UCCE / UCCX applications and maintaining legacy applications.
Experience with the following technologies/platforms: Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified IM and Presence, Cisco Unified MeetingPlace, Cisco Unified Contact Center Express, Cisco Unified Attendant Console, Cisco Unified Border Element, VMWare, Cisco Integrated Management Console
Experience with the following telephony protocols or circuits: SIP, SCCP, MGCP, PRI, and H.323
Exposure and hands-on experience in the following routing protocols: BGP4, OSPF, EIGRP, RIP, and Ethernet Switching
SME Troubleshooting problems and managing escalations provide solution for issues in timely manner.
SME technical expert to drive T2/T3 staff and vendors to resolve complex problems.
Technical leader for incidents, diagnosis and determining the most effective way of resolving problems.
Lead in testing new tools and developing operational requirements.
Forward thinking in audit and compliance efforts including risk review, business monitoring, documentation of policies and procedures.
Review and audit projects documentation for project delivery team.
Drive automation initiatives for the system maintenance activities.
Drive support groups to automate processes to increase group's efficiency.
Support future process conversion projects into Global Voice Operations organization.
Validate builds for cost savings and driving optimization projects to meet cost objectives.
Fluent English skills both written and oral are a requirement.
Good Communication Skills and Team Skills.
Strong analytical capabilities in Voice Operations and Call Management system and Project Management concepts
Industry certifications: CCNP Voice or better
Please respond with your word resume and requested details:
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