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Sitel Customer Service Jobs (NOW HIRING)

MedStar Health

Advanced Life Support Instructor SiTEL

MD · On-site

$28.76 - $48.96/hr

Assists in the clinical and marketing efforts of the MedStar Health SiTEL MedStar Institute for ... Excellent customer service skills. * Excellent verbal and written communication skills. * Ability ...

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As of Jun 9, 2026, the average hourly pay for sitel customer service in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Sitel Customer Service vs Call Center Representative?

AspectSitel Customer ServiceCall Center Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or office-based, client-focusedCall centers, remote or on-site
Industry UsageCustomer support for various industries, including retail, tech, and healthcareTelecommunications, retail, tech support

Both roles involve assisting customers, but Sitel Customer Service typically refers to a specific company's support team, often remote, focusing on client-specific needs. Call Center Representatives generally work in call centers handling inbound or outbound calls across multiple industries. While credentials and work environments overlap, Sitel Customer Service roles often emphasize brand-specific training and remote work flexibility.

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What states have the most Sitel Customer Service jobs? States with the most job openings for Sitel Customer Service jobs include:
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Sitel Customer Service jobs near you
Infographic showing various Sitel Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 100% Hybrid job distribution, with an average salary of $35,332 per year, or $17 per hour.
Advanced Life Support Instructor SiTEL

Advanced Life Support Instructor SiTEL

MedStar Health

MD • On-site

$28.76 - $48.96/hr

Full-time

Posted 2 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 238 frontline employees who took The Breakroom Quiz

132nd of 870 rated healthcare providers

Job description

About the Job
General Summary of Position
Coordinates and instructs training programs for healthcare professionals including those offered by the American Red Cross. Programs may include American Heart Association (AHA), Advanced Life Support (ALS), or American Academy of Pediatrics (AAP)/American Heart Association (AHA). The instructor ensures that all courses meet current clinical standards and regulatory requirements provides hands-on skills training and evaluates participant competency to promote high-quality patient care in emergency situations.
While this is a Baltimore based position, please note that this position will also be required to travel to MedStar locations in the DC area approximately 40% of the time.
Primary Duties and Responsibilities
  • Assists in the clinical and marketing efforts of the MedStar Health SiTEL MedStar Institute for Innovation and Training Center(s).
  • Maintains instruction/training aids and equipment.
  • Participates in other quality education programs for healthcare providers including Code Blue Preparedness In Situ Advanced refresher courses and conferences.
  • Plans and instructs Continuing Education Courses for healthcare professionals and lay rescuer within the AHA and/or ARC guidelines.
  • Plans, coordinates and instructs AHA advanced courses including but not limited to Advanced Cardiac Life Support (ACLS) and/or Pediatric Advanced Life Support (PALS).
  • Maintains accurate records of course attendance completion and certification in accordance with organizational and accrediting body requirements.
  • Stays current with advances in resuscitation science guidelines and instructional methodologies by participating in ongoing professional development and instructor recertification.
  • Evaluates learner performance and provides constructive feedback to support skill development and knowledge retention.

Minimal Qualifications
Education
  • Associate degree in education or healthcare related field. Credentialed by relevant professional association required

Experience
  • 3-4 years as AHA educator and 2 years of professional experience as a practitioner in a clinical environment with significant exposure to direct patient care required
  • One year of relevant professional-level work experience may be substituted for one year of required education.

Licenses and Certifications
  • CPR - Cardiac Pulmonary Resuscitation required
  • BLS - Basic Life Support current American Heart Association (AHA) ACLS required
  • ACLS INSTRC - ACLS Instructor Certification required
  • Health Services\PALS INSTRC - PALS Instructor PALS instructor certification if supporting ALS training program preferred

Knowledge Skills and Abilities
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently.
  • Effective teaching skills.

This position has a hiring range of
USD $28.76 - USD $48.96 /Hr.

What Medstar Health employees say

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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