Sitecore Customer Support Jobs (NOW HIRING)

Req ID: 386752
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Sitecore Architect to join our team in Plano, Texas (US-TX), United States (US).
Title -Senior Staff Engineer
Who we are:
NTT DATA America strives to hire exceptional, innovative and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of the company's strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA's core capabilities, global reach, and depth.
How You'll Help Us:
Our clients need digital solutions that will transform their business so they can succeed in today's hypercompetitive marketplace. As a team member in our Content Platforms practice, you will make these digital solutions come to life. You will routinely deliver elite solutions to clients that will impact their products, customers, and services.
How We Will Help You:
Joining our Content Platforms practice is not only a job, but a chance to grow your career. We will make sure to equip you with the skills you need to produce robust applications that you can be proud of. Whether it is providing you with training on a new programming language or helping you get certified in a new technology, we will help you grow your skills so you can continue to deliver increasingly valuable work.
Why the Role is Important:
Engineers are the core of everything we create, and their work is instrumental in our success. Our goal is to be the foremost consulting firm that businesses consider partnering with for their technological needs, and our strongest evidence of success lies in the effective solutions developed by our engineers. Engineers' design efforts will guarantee the delivery of comprehensive and efficient business solutions. Furthermore, their expertise will prove invaluable during the pre-sales phase, significantly enhancing our prospects for securing new work. Lastly, engineers' leadership contributes to the professional growth of less experienced engineers, ultimately resulting in a stronger and more capable team.
Once You Are Here, You Will:

• Lead client discovery sessions, document solution requirements, and offer optimal solutions.
• Question requirements and proposed solutions, providing better alternatives with pros and cons.
• Assist with the architecture and configuration of development environments and deployment procedures.
• Contribute as a strong individual contributor, working within timelines and budgets to meet or exceed project success criteria.
• Collaborate effectively with multiple NTT DATA and client teams.

• Develop high-level architecture and technical designs for Sitecore-based solutions, ensuring scalability, security, and performance.
• Contribute thought leadership, provide mentorship, perform systems analysis, architecture, design, configuration, testing, debugging, and documentation.
• Design and implement leading-edge Sitecore solutions and integration with other systems and applications.
• Support Agile teams with planning, scoping, and creation of technical solutions for the new product capabilities, through continuous delivery to production.
• Mentor developers, conduct code reviews, and ensure adherence to Sitecore Helix principles and best practices.
• Ensure Sitecore implementations align with security best practices, GDPR, and other compliance requirements.

• Manage multiple projects in parallel when needed, effectively balancing workloads to ensure the success of all projects.

Required Qualifications:

• 10+ years of development experience in Sitecore (10.x, 9.x) and C#/ASP.NET
• 8+ years' experience in .NET Core, C#, ASP.NET MVC/Web API, GraphQL, JavaScript (React/Next.js/Angular).
• Strong understanding of Sitecore Helix architecture, SXA, and Headless Services.

Preferred Experience:

• Hands-on experience with Sitecore 10.x+, Sitecore Headless implementation, Sitecore Content Hub, personalization.
• Bachelor's degree in software development or a related field, or an equivalent combination of education and work experience.
• Sitecore MVP
• SCORE framework certified/trained.
• Experience with Composable DXP architectures and MACH principles (Microservices, API-first, Cloud-native, Headless)
• Exposure to AI/ML-powered personalization in Sitecore
• Knowledge of containerized development approach, Docker, and Kubernetes
• Experience in JavaScript frameworks, Next.js, React, Vue, or Angular.
• Experience with the latest Sitecore product: XM Cloud, Personalize, Discover, Customer Data Platform, Digital Asset Management, Commerce, Send.
• Attended (and presented) at Meetup, Symposium, and other Sitecore user groups.
• Strong understanding of Sitecore Helix architecture, SXA, and Headless Services.
• Experience in Sitecore Experience Editor customization, EXM, xDB analytics, and marketing automation.
• Deep knowledge of Sitecore Workflows, Security, Multisite & Multilingual capabilities.
• Strong experience in RESTful API development, OAuth, and integration with third-party services
• Experience with Solr, Coveo Search, Redis, and other caching/indexing mechanisms
• Proven capabilities in Glass Mapper or other ORM tools
• Advanced proficiency in TDS and Unicorn
• Experienced with Sitecore upgrades, transforming, and migrating content from other platforms and older Sitecore versions.
• Expertise in CI/CD pipelines (Azure DevOps, GitHub Actions) for Sitecore deployments.
• Experience deploying and managing Sitecore on Microsoft Azure, AWS, or Sitecore Managed Cloud.
• Experience with source control systems, Azure DevOps Server, TFS, VSTS, Git
• Capable of leading up to two full client development teams (totaling 10-15 people)
• Is expert in at least one platform, and proficient in a secondary platform
• Skilled in leading client communications such as status calls.
• Ability to identify potential new areas of work.
• Experience supporting pre-sales by helping define project scope and solution options.

Ideal Mindset:

• Eager Learner: Our team members are keen to enhance their technical and business skills, recognizing that their personal growth and success directly contribute to the achievements of our team and NTT DATA.

• Servant Leader: You prioritize the success of the team and are willing to go the extra mile to help a team member in need.
• Communicator: You know how to communicate your design ideas to both technical and nontechnical stakeholders, prioritizing critical information and leaving out extraneous details.

Location:
Applications should contain a resume.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $122,648 - $200,155 per year. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits
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About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.