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Chubb

Senior Site Support Analyst

Whitehouse Station, NJ · On-site

$95K - $105K/yr

We are looking for a Senior Technical Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role ...

Moog

IT Site Support Technician II

Salt Lake City, UT · On-site

$26.45 - $33.66/hr

Job Title : IT Site Support Technician II Reporting To: Regional IT Site Support Team Lead Work Schedule: Onsite - Salt Lake City, UT Our Corporate Group team is looking for an IT Site Support ...

Emerson

Manager, Detroit Water Site Support

Novi, MI

As the Manager, Detroit Water Site Support , you will guide a high-performing team while strengthening customer partnerships across local water and wastewater treatment facilities in the Detroit, MI ...

TEKsystems

IT Site Support Specialist

Franklin, IN · On-site

$20 - $25/hr

Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects ...

Ropes & Gray

IT Site Support Specialist

Los Angeles, CA · On-site

Overview The IT Site Support & AV Specialist serves as the on-site technology resource, providing high-touch IT desktop support and advanced audiovisual (AV) support for meetings, events, and daily ...

Altria Group, Inc.

IT Site Support Manager

Hopkinsville, KY · On-site

$119K - $173K/yr

We are seeking an IT Site Support Manager who will lead IT operations at our Hopkinsville, KY manufacturing facility. This role is accountable for end-to-end site IT support within a 24/7 production ...

TEKsystems

IT Site Support Specialist

Franklin, IN · On-site

Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects ...

Apptad, Inc.

OSS Technician(On-site Support)

San Jose, CA · On-site

$25 - $34.25/hr

Role :- OSS Technician(On-site Support) Location :- San Jose, CA(Onsite) The OSS Technician provides both in-person and remote IT support for employees, ensuring timely resolution of hardware ...

TEKsystems

IT Site Support Specialist

Franklin, IN

$20 - $25/hr

This person will be responsible for site support of five different sites in the Southern regions or Indiana: onsite -will need to occasionally travel to the other sites. both Mileage reimbursement ...

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As of Sep 11, 2026, the average hourly pay for site support in the United States is $24.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a site support specialist?

A site support specialist is responsible for maintaining and troubleshooting technical systems, equipment, and infrastructure at a specific location. They often assist with hardware and software issues, perform routine maintenance, and ensure the smooth operation of on-site technology. Strong problem-solving skills and knowledge of network and computer systems are typically required for this role.

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Infographic showing various Site Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,816 per year, or $24.9 per hour.

Senior Site Support Analyst

Whitehouse Station, NJ • On-site

Chubb
Insurance Services • 10K+ employees
Learn more about Chubbexternal

$95K - $105K/yr

Full-time

Posted 17 days ago

Key responsibilities

  • Troubleshoot and remediate PC, peripheral, and mobile device hardware and software issues.

  • Support users with printers, digital scanners, smart devices, meeting room scheduling, and video conferencing technology.

  • Configure hardware, install and configure software, and document resolutions to desktop issues.

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

Job description

Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.

We are looking for a Senior Technical Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude. 

In this role, you will:

  • Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
  • Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology 
  • Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
  • Train and guide staff on hardware and software usage
  • Ensure patch compliance for PCs
  • Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls 
  • Configure and build hardware; install and configure software based on user service requests
  • Document resolution to desktop issues, propose solutions to root cause problems
  • Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
  • Interact with 3rd party vendors to drive and resolve specific technical problems
  • Manage new hire setups, including coordination and configuration of equipment
  • Assist with new hire orientations and onboard new users from a technology perspective
  • Document resolutions to desktop issues and propose solutions to root cause problems
  • Identify opportunities to improve, automate, or simplify processes or systems
  • Ensure standardization of End User Services to align the EUS catalogue of services globally
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Qualifications:

  • At least 6 years of experience in a technical support or related role 
  • Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
  • Microsoft Certified Desktop Support Technician certification a plus
  • Well versed in desktop tools including O365 
  • Knowledge of Mac OS/Apple iOS
  • Experience setting up printers, monitors and IT cabling
  • Some experience with Active Directory beneficial
  • Ability to document processes and procedures
  • Superior customer service and interpersonal skills
  • Ability to effectively communicate about technology
  • Bachelor's degree in Information Technology, Computer Science, or a related discipline a plus
  • Certifications such as Microsoft Certified Solutions Associate (MSCA), Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), CompTIA Security+, ITIL Foundation (or higher) Certification, and/or (ICS)2 Certification a huge plus

The pay range for the role is $95,000 to $105,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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