Site Reliability Engineer Jobs in Quebec (NOW HIRING)

ABOUT THE JOB:

Group Chief Operating Office (GCOO)'s vision is to enable best-in-class operational excellence across the Group leveraging on Technology (Digital, Data and AI) and Talents. Group COO functions are the foundations that will enable and support business efficiency, differentiation, and development. GCOO leverages on its 5 Functions to meet strategic ambitions: Information Systems, Real Estate, Sourcing, Group Data Office & Global Solution Center. 

This position is part of the Engineering Platform department whose goal is to provide new development platform for the group : The engineering platform is one of the Group's six strategic "foundation" projects. It is a platform developed by developers, for developers, designed to make developers' lives easier and reduce their cognitive load. It will provide all our teams with a shared foundation of services, tools, and standards to onboard, develop, and deliver faster and more securely.

The COO/GTE/EPL/SRE team has members in Paris, Bangalore, and Montreal and is responsible for the production, security, performance, and scalability of all capabilities provided by EPL.

What will be your DAY-TO-DAY? 

To foster agility, software craftsmanship, and DevOps practices within the bank, the DevOps Service Platform team provides developers with a comprehensive suite of tools and platforms. These include the Integrated Development Environment (IDE), Software Development Kits (SDKs), and the administration of GIT servers, Jenkins/TeamCity servers, Jira, Nexus, Sonar, and XLDeploy, both on-premises and in Azure.

Your main responsibilities will include, but are not limited to, the following:

Support and Adoption:

       Ensure the stability and availability of the software factory's services and tools

       Adhere to the platform's SLA in a Follow-The-Sun (FTS) support model

       Operate services in compliance with security regulations

       Communicate effectively regarding incidents and planned releases

       Assist application teams in adopting best practices for industrializing their Continuous Integration (CI) and Continuous Delivery (CD) pipelines

       Support application teams in using the CI/CD tools provided

Development and Evolution of the Offering:

       Develop prototypes and conduct Proof of Concepts (POCs) to validate new tools for the software factory

       Install, upgrade, and maintain tools and new instances

       Reduce support workload through increased automation and the use of chatbots

       Contribute to the evolution of the offer on Microsoft Azure Public Cloud

       Define and implement monitoring KPIs to establish SLOs/SLAs/SLIs and monitor application performance

Knowledge Sharing:

       Contribute to documentation and promote the correct use of tools

       Write internal processes to improve support team efficiency

       Advocate for best practices on the Continuous Delivery platform and participate in the "Test and Deployment" community

       Serve as the regional (AMER) expert on CI/CD tools, offering advice and guidance when needed

Skills and Qualifications:

Must Have:

       Proficiency in Linux, Bash, Python, Jenkins, Git, and Monitoring tools

       At least 5 years of experience in development or administration of Software Factory tools

       Autonomy: capable of independently leading meetings with users, representing the department to application managers, and escalating issues when necessary

       Ability to understand internal tools, prioritize tasks, follow up on ongoing actions, and keep stakeholders informed of any delays

       A strong willingness to learn new technologies, with the ability to analyze and resolve complex issues involving multiple IT teams or users

       Ability to propose pragmatic solutions that meet team project needs while adhering to quality standards

       Perseverance and a results-driven mindset

       Strong oral and written communication skills, including presentation skills (ability to present CI/CD tools)

       Client-Centric: Ability to understand users' needs and provide appropriate assistance

       Collaboration and Team Spirit: Ability to work harmoniously with an international team spread across Montreal, Paris, and Bangalore

Nice-to-Have: 

Familiarity with Microsoft Azure, build tools (Maven, MSBuild, npm, etc.), TeamCity, Jira, GitHub Enterprise, XLDeploy, Nexus, JFrog Platform, Artifactory, Sonar, PowerShell, Kubernetes, Docker, Terraform, ArgoCD, and GitHub Actions.

LANGUAGE: French and English

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.