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The Enterprise Unified Communications (UC) Solutions Architect will be a key participant in the implementation of all new UC systems and technologies, ensuring these implementations are completed, documented, tested, and integrated into UC enterprise services. This position will stay abreast of organizational business changes, projected modernizations and upgrades, and technology trends and future changes being performed by vendors, to recommend the most current and effective technology improvements and evolutions to Enterprise UC systems. This position is the Tier3 Expert in the design, implementation, and operation of Enterprise Unified Communications core infrastructure technologies and equipment. This position is responsible for providing oversight of global operations, maintenance, and continuous improvement of Unified Communication services on a fast-paced U.S. government contract, with a focus on providing a high-quality customer and end user experience.

Roles and Responsibilities

Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered

Hands on experience with Unified Communication Audio, Video technologies and Cisco Networking technologies

Lead the planning, securing, and forecasting of Enterprise UC initiatives globally

Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service

Define and create a well-organized quality UC system architectures that will promote reliability and ease of maintenance

Lead the integration and interoperability of UC with multiple applications and platforms

Provide support and assistance in UC fault isolation and performance management processes as requested

Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements

Provide real-time assistance to UC Multimedia Operations staff and troubleshooting efforts in an on-demand function

Liaison with internal and external technical resources to define optimum solutions to quality challenges

Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment

Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services

Provide training, webinars, whitepapers as necessary to customers and on demand

Communicate proactively and effectively with customers

Required Education, Experience, and Skills

Certifications: CCIE (Desired, not required), CCNP Collaboration on Telepresence/Video

Hands on experience with products: Cisco CUCM, CMM, CMS, TMS, Expressway, Webex. Microsoft Teams.

Bachelor's degree in Computer Science, Management Information Systems, or related field and 12 years related experience or a Masters degrees in in Computer Science, Management Information Systems, or related field and 10 years related experience

7+ years of experience working with Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE)

5+ years leading UC technology initiatives in global enterprises

Extensive experience with the following UC solutions Polycom, Cisco, Avaya.

Skillset equivalence to Cisco CCNP Collaboration with a focus on Design and Planning

Experience in routing protocols, addressing, services virtualization, and integration/collaboration strategies for enterprise architectures.

Expert knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, SD-WAN, QoS and WAN technologies, along with the ability to document this using Visio and office documentation processes.

Experience with architecting, delivering, and troubleshooting UC related technologies, such as telephony/voice mail, QFlow, video streaming, video teleconferencing, enterprise web conferencing, enterprise PBX platforms, SIP Trunking, Call Recording, Instant Messaging, Chat, and Presence, digital signage, EFax, Space Management Reservation System, and call center

Experience with working in an ITIL v3 or v4 framework to deliver enterprise services

Experience with Agile/DevOps processes.

Familiarity of NIST security guidelines, such as 800-53 and 800-63, and good understanding of security fundamentals, as well as authentication with OAuth, SAML etc.

Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations.

Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail.

Desired Education, Experience, and Skills

US Citizen with DHS Public Trust suitability clearance/EOD

Experience with any DHS agencies or entities

Experience using ServiceNow in a Tier 1 - 4 support role

Conditions

Candidate must be a US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work

The position is onsite 5 days/week working from USCIS HQ office at Camp Springs Maryland, with some light travel to current program locations and new business opportunities across the country. Travel is primarily local travel in the DC metro area for the current portfolio but could potentially expand to both national and overseas locations as the portfolio grows.

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