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Simphony Jobs in Seattle, WA (NOW HIRING)

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Simphony information

See Seattle, WA salary details

$56.9K

$118.3K

$165.6K

How much do simphony jobs pay per year?

As of Jun 12, 2026, the average yearly pay for simphony in Seattle, WA is $118,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,400.00 and $139,400.00 per year, depending on experience, location, and employer.

What is the difference between Simphony vs Food Service Manager?

AspectSimphonyFood Service Manager
CredentialsTypically requires POS system training, certifications in hospitality or retail technologyRequires management certifications, hospitality or food service experience
Work EnvironmentWorks primarily with POS systems in retail or hospitality settingsOversees restaurant or food service operations, manages staff
Employer & IndustryUsed by retail and hospitality businesses for POS managementEmployed by restaurants, hotels, and food service establishments

Simphony is a POS system used in retail and hospitality environments, focusing on transaction management. A Food Service Manager oversees daily food service operations, staff, and customer satisfaction. While both roles are involved in the hospitality industry, Simphony is a technical system, whereas a Food Service Manager is a managerial position. They often work together, but their responsibilities and credentials differ significantly.

What is Simphony and what does a Simphony specialist do?

Simphony is a cloud-based point-of-sale (POS) system developed by Oracle, widely used in the hospitality industry for managing restaurant operations, inventory, and customer transactions. A Simphony specialist is responsible for configuring, maintaining, and troubleshooting the Simphony POS system to ensure smooth business operations. They often train staff, customize the system to business needs, and provide technical support. Their role is crucial for optimizing workflows and ensuring seamless transaction processing in restaurants, hotels, and other hospitality venues.

What are the key skills and qualifications needed to thrive as a Simphony POS Specialist, and why are they important?

To thrive as a Simphony POS Specialist, you need a strong understanding of point-of-sale systems, restaurant operations, and experience with Oracle Simphony software. Familiarity with POS hardware, networking, troubleshooting tools, and relevant certifications such as Oracle Simphony certification are typically required. Excellent problem-solving abilities, communication skills, and the ability to train and support end-users set top candidates apart. These skills and qualifications are essential to ensure seamless POS operations, minimize downtime, and enhance user satisfaction in hospitality environments.

How does a Simphony specialist typically collaborate with restaurant staff and management to ensure smooth POS operations?

A Simphony specialist works closely with restaurant staff and management to configure, maintain, and troubleshoot the Simphony POS system. They frequently train employees on best practices, respond to technical issues during busy service times, and tailor system settings to match the restaurant’s workflow. Effective communication is essential, as specialists must translate technical solutions into user-friendly guidance and proactively suggest system enhancements to boost efficiency. This collaborative approach helps minimize downtime and maximizes the value the POS system provides to the business.
What are popular job titles related to Simphony jobs in Seattle, WA? For Simphony jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Simphony jobs in Seattle, WA look for? The top searched job categories for Simphony jobs in Seattle, WA are:
Simphony jobs near you
Retail Technology Application Support Engineer

Retail Technology Application Support Engineer

Glow Networks

Seattle, WA • On-site

Full-time

Posted 3 days ago

Job description

Job Description: Retail Technology Application Support Engineer
Location: Seattle, WA
Duration: 10 Months
We are seeking a talented and motivated Consumer Retail Technology Application Support Engineer to join our TechOPS team. This role is ideal for someone with 1-3 years of IT support experience, particularly in the food and beverage management software domain. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications, ensuring smooth operations for our clients in the restaurant industry.
Application Support and TechOPS:
  • Provide L3 support for TechOPS.
  • Offer technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.
  • Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.
  • Serve as the primary point of contact for application-related inquiries, working with users to address their needs.
  • Troubleshoot software and hardware issues related to retail platforms, including POS, Kitchen Display Systems (KDS), and back-office systems.

Release & Deployment:
  • Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.
  • Assist with the release, deployment, and rollout of new software versions or updates to users, including SPC and payment systems.
  • Ensure smooth transition and minimal disruption during application changes, including user training and documentation.
  • Perform enhancements as per requirements and deploy them effectively.
  • Support staging and installation processes for retail technology solutions.

Reporting & Management:
  • Collect and analyze data from applications to generate reports and provide insights to stakeholders.
  • Monitor application usage and performance metrics to identify trends and potential issues.
  • Provide recommendations for improving workflows or streamlining processes through better application use.
  • Work with project managers and customers to ensure applications meet evolving business requirements.
  • Update AOD and Knowledge documents as needed.

Technical Skills:
  • Install, configure, support, and administer food and beverage management software products, with a focus on Oracle Simphony, RES 3700, and 9700.
  • Provide technical support for Point of Sale (POS) and Mobile POS automation and integration.
  • Manage and resolve networking issues related to DHCP and DNS in retail environments.
  • Support POS printers and cloud platforms.
  • Utilize automated support management and tracking tools to manage customer requests and issues efficiently.

Education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Experience:
  • 1-3 years of IT support experience, preferably in food and beverage management software products.

Technical Skills:
  • Hands-on experience with Oracle Simphony, RES 3700, or 9700.
  • Proficiency in POS and Mobile POS automation and integration.
  • Basic understanding of Oracle/SQL databases.
  • Knowledge of Windows 11, Marimba, PowerShell, and Python.
  • Familiarity with Microsoft Azure cloud platform.
  • Working knowledge of networks, PCs, and ability to resolve installation issues.
  • Experience with payment processing systems and technologies.
  • Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).
  • Experience using automated support management and tracking tools in a support center environment.

Soft Skills:
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
  • Customer-oriented, with the ability to work both independently and as part of a team.
  • Analytical thinking and attention to detail.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Willingness to learn and adapt to new technologies and processes.

Previous experience supporting restaurant software products, particularly the Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A).
JavaScript and SQL experience.
Knowledge of endpoint management tools such as SCCM/Retail.
Experience with IT service management frameworks (e.g., ITIL).
Knowledge of application performance monitoring tools.
Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis.

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