Hands-on experience with Oracle Simphony, RES 3700, or 9700. * Proficiency in POS and Mobile POS automation and integration. * Basic understanding of Oracle/SQL databases. * Knowledge of Windows 11 ...
Hands-on experience with Oracle Simphony, RES 3700, or 9700. * Proficiency in POS and Mobile POS automation and integration. * Basic understanding of Oracle/SQL databases. * Knowledge of Windows 11 ...
Simphony Pos information
See Kent, WA salary details
$85.2K - $94.6K
0% of jobs
$94.6K - $104K
2% of jobs
$104K - $113.4K
3% of jobs
$113.4K - $122.8K
4% of jobs
$122.8K - $132.2K
4% of jobs
$132.2K - $141.6K
4% of jobs
$142.5K is the 25th percentile. Wages below this are outliers.
$141.6K - $151K
70% of jobs
$151K - $160.4K
4% of jobs
$160.4K - $169.7K
3% of jobs
$169.7K - $179.1K
2% of jobs
$179.1K - $188.5K
2% of jobs
$85.2K
$147.7K
$188.5K
How much do simphony pos jobs pay per year?
As of Jun 30, 2026, the average yearly pay for simphony pos in Kent, WA is $147,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $147,900.00 and $148,400.00 per year, depending on experience, location, and employer.
What is Simphony POS?
Simphony POS is a point-of-sale system developed by Oracle, designed primarily for the hospitality industry, including restaurants, hotels, and cafes. It offers a cloud-based platform that manages transactions, orders, inventory, and customer data efficiently. Simphony POS is highly customizable and scalable, supporting everything from small businesses to large multinational chains. It integrates with various hardware and software, providing real-time analytics and reporting to help businesses optimize operations and enhance the customer experience.
What are the key skills and qualifications needed to thrive as a Simphony POS Specialist, and why are they important?
To thrive as a Simphony POS Specialist, you need expertise in point-of-sale systems, particularly Oracle Simphony, along with a background in IT support or hospitality management. Familiarity with software configuration, hardware troubleshooting, and experience using Simphony Management Console or related Oracle tools is typically required, and certifications from Oracle can be beneficial. Strong problem-solving abilities, communication skills, and attention to detail help in effectively supporting users and collaborating with diverse teams. These skills are crucial for ensuring system reliability, smooth restaurant or retail operations, and quick resolution of technical issues.
What is the difference between Simphony Pos vs Cash Register Operator?
| Feature | Simphony Pos | Cash Register Operator |
|---|---|---|
| Credentials | Point of Sale (POS) system training, basic technical skills | Cash handling, basic math, customer service |
| Work Environment | Retail, hospitality, restaurants using advanced POS systems | Retail stores, restaurants, small businesses |
| Employer & Industry Usage | Hotels, large restaurants, chain stores | Small retail outlets, quick-service restaurants |
| Search & Comparison Intent | Technical POS skills, system training | Cash handling, customer service roles |
Simphony Pos is a comprehensive POS system used in larger hospitality and retail environments, requiring technical training. In contrast, a Cash Register Operator primarily handles cash transactions and customer service in smaller settings. While both roles involve point-of-sale functions, Simphony Pos focuses on system management and technical skills, whereas Cash Register Operators focus on cash handling and customer interaction.
What are some common challenges faced by Simphony POS Specialists during system implementations, and how can they be addressed?
Simphony POS Specialists often encounter challenges such as integrating the POS system with existing hardware, configuring menus to meet specific business needs, and training staff on new workflows. Addressing these challenges typically involves thorough pre-implementation planning, close collaboration with IT and operations teams, and providing hands-on training sessions for end users. Staying updated on software updates and best practices also helps specialists proactively resolve potential issues and ensure a smooth rollout.
What are popular job titles related to Simphony Pos jobs in Kent, WA? For Simphony Pos jobs in Kent, WA, the most frequently searched job titles are:
What job categories do people searching Simphony Pos jobs in Kent, WA look for? The top searched job categories for Simphony Pos jobs in Kent, WA are:
What cities near Kent, WA are hiring for Simphony Pos jobs? Cities near Kent, WA with the most Simphony Pos job openings:
Full-time
Posted 21 days ago
Job description
Job Description: Retail Technology Application Support Engineer
Location: Seattle, WA
Duration: 10 Months
We are seeking a talented and motivated Consumer Retail Technology Application Support Engineer to join our TechOPS team. This role is ideal for someone with 1-3 years of IT support experience, particularly in the food and beverage management software domain. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications, ensuring smooth operations for our clients in the restaurant industry.
Application Support and TechOPS:
* Provide L3 support for TechOPS.
* Offer technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.
* Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.
* Serve as the primary point of contact for application-related inquiries, working with users to address their needs.
* Troubleshoot software and hardware issues related to retail platforms, including POS, Kitchen Display Systems (KDS), and back-office systems.
Release & Deployment:
* Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.
* Assist with the release, deployment, and rollout of new software versions or updates to users, including SPC and payment systems.
* Ensure smooth transition and minimal disruption during application changes, including user training and documentation.
* Perform enhancements as per requirements and deploy them effectively.
* Support staging and installation processes for retail technology solutions.
Reporting & Management:
* Collect and analyze data from applications to generate reports and provide insights to stakeholders.
* Monitor application usage and performance metrics to identify trends and potential issues.
* Provide recommendations for improving workflows or streamlining processes through better application use.
* Work with project managers and customers to ensure applications meet evolving business requirements.
* Update AOD and Knowledge documents as needed.
Technical Skills:
* Install, configure, support, and administer food and beverage management software products, with a focus on Oracle Simphony, RES 3700, and 9700.
* Provide technical support for Point of Sale (POS) and Mobile POS automation and integration.
* Manage and resolve networking issues related to DHCP and DNS in retail environments.
* Support POS printers and cloud platforms.
* Utilize automated support management and tracking tools to manage customer requests and issues efficiently.
Education:
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Experience:
* 1-3 years of IT support experience, preferably in food and beverage management software products.
Technical Skills:
* Hands-on experience with Oracle Simphony, RES 3700, or 9700.
* Proficiency in POS and Mobile POS automation and integration.
* Basic understanding of Oracle/SQL databases.
* Knowledge of Windows 11, Marimba, PowerShell, and Python.
* Familiarity with Microsoft Azure cloud platform.
* Working knowledge of networks, PCs, and ability to resolve installation issues.
* Experience with payment processing systems and technologies.
* Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).
* Experience using automated support management and tracking tools in a support center environment.
Soft Skills:
* Excellent problem-solving and troubleshooting skills.
* Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
* Customer-oriented, with the ability to work both independently and as part of a team.
* Analytical thinking and attention to detail.
* Ability to work effectively in a fast-paced, team-oriented environment.
* Willingness to learn and adapt to new technologies and processes.
Previous experience supporting restaurant software products, particularly the Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A).
JavaScript and SQL experience.
Knowledge of endpoint management tools such as SCCM/Retail.
Experience with IT service management frameworks (e.g., ITIL).
Knowledge of application performance monitoring tools.
Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis.
Location: Seattle, WA
Duration: 10 Months
We are seeking a talented and motivated Consumer Retail Technology Application Support Engineer to join our TechOPS team. This role is ideal for someone with 1-3 years of IT support experience, particularly in the food and beverage management software domain. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications, ensuring smooth operations for our clients in the restaurant industry.
Application Support and TechOPS:
* Provide L3 support for TechOPS.
* Offer technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.
* Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.
* Serve as the primary point of contact for application-related inquiries, working with users to address their needs.
* Troubleshoot software and hardware issues related to retail platforms, including POS, Kitchen Display Systems (KDS), and back-office systems.
Release & Deployment:
* Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.
* Assist with the release, deployment, and rollout of new software versions or updates to users, including SPC and payment systems.
* Ensure smooth transition and minimal disruption during application changes, including user training and documentation.
* Perform enhancements as per requirements and deploy them effectively.
* Support staging and installation processes for retail technology solutions.
Reporting & Management:
* Collect and analyze data from applications to generate reports and provide insights to stakeholders.
* Monitor application usage and performance metrics to identify trends and potential issues.
* Provide recommendations for improving workflows or streamlining processes through better application use.
* Work with project managers and customers to ensure applications meet evolving business requirements.
* Update AOD and Knowledge documents as needed.
Technical Skills:
* Install, configure, support, and administer food and beverage management software products, with a focus on Oracle Simphony, RES 3700, and 9700.
* Provide technical support for Point of Sale (POS) and Mobile POS automation and integration.
* Manage and resolve networking issues related to DHCP and DNS in retail environments.
* Support POS printers and cloud platforms.
* Utilize automated support management and tracking tools to manage customer requests and issues efficiently.
Education:
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Experience:
* 1-3 years of IT support experience, preferably in food and beverage management software products.
Technical Skills:
* Hands-on experience with Oracle Simphony, RES 3700, or 9700.
* Proficiency in POS and Mobile POS automation and integration.
* Basic understanding of Oracle/SQL databases.
* Knowledge of Windows 11, Marimba, PowerShell, and Python.
* Familiarity with Microsoft Azure cloud platform.
* Working knowledge of networks, PCs, and ability to resolve installation issues.
* Experience with payment processing systems and technologies.
* Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).
* Experience using automated support management and tracking tools in a support center environment.
Soft Skills:
* Excellent problem-solving and troubleshooting skills.
* Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
* Customer-oriented, with the ability to work both independently and as part of a team.
* Analytical thinking and attention to detail.
* Ability to work effectively in a fast-paced, team-oriented environment.
* Willingness to learn and adapt to new technologies and processes.
Previous experience supporting restaurant software products, particularly the Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A).
JavaScript and SQL experience.
Knowledge of endpoint management tools such as SCCM/Retail.
Experience with IT service management frameworks (e.g., ITIL).
Knowledge of application performance monitoring tools.
Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis.
About Glow Networks
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
51 - 200 Employees
Headquarters location
Dallas, TX, US
Year founded
2000