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Shore Excursion Manager Jobs in Portland, OR (NOW HIRING)

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Shore Excursion Manager information

See Portland, OR salary details

$24.1K

$64.2K

$107.3K

How much do shore excursion manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for shore excursion manager in Portland, OR is $64,244.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $72,300.00 per year, depending on experience, location, and employer.

What does a shore excursion manager do?

A Shore Excursion Manager is responsible for planning, organizing, and overseeing all off-ship activities and tours for cruise passengers when the ship is in port. They coordinate with local tour operators, ensure the quality and safety of excursions, and handle customer service issues related to shore activities. Their role also includes promoting excursions, managing schedules, and resolving any problems that may arise during tours. This position is crucial for ensuring guests have enjoyable and seamless experiences while visiting different destinations.

What skills and qualifications are needed to thrive as a shore excursion manager?

To thrive as a Shore Excursion Manager, you need strong organizational skills, destination knowledge, and experience in tourism or hospitality management, often supported by a relevant degree. Familiarity with reservation systems, tour management software, and safety protocols is typically required. Exceptional communication, problem-solving abilities, and customer service skills help you exceed guest expectations and manage unforeseen challenges. These competencies are crucial for ensuring smooth operations, guest satisfaction, and the overall success of shore excursion programs.

What are the biggest challenges a shore excursion manager faces when coordinating tours for cruise passengers?

One of the main challenges for a Shore Excursion Manager is ensuring smooth coordination between local tour operators, ship schedules, and guest expectations. Weather, port changes, and unforeseen circumstances can require last-minute adjustments, making flexibility and problem-solving skills essential. The role also involves managing guest feedback and resolving issues promptly to maintain high satisfaction levels. Collaboration with onboard teams and local partners is frequent, so strong communication and organizational abilities are crucial.

What is the difference between Shore Excursion Manager vs Tour Coordinator?

AspectShore Excursion ManagerTour Coordinator
CredentialsCustomer service experience, tourism certificationsEvent planning, customer service skills
Work EnvironmentOnboard cruise ships, port locationsTravel agencies, tour companies
Industry UsageCommonly employed by cruise linesUsed by tour operators and travel agencies
Primary FocusManaging shore excursions, customer satisfactionCoordinating tours, logistics management

The Shore Excursion Manager and Tour Coordinator roles both involve customer service and tourism, but the Shore Excursion Manager primarily oversees shore excursions on cruise ships, ensuring guest satisfaction. The Tour Coordinator focuses on organizing and managing tours for travel agencies or tour companies. While their responsibilities overlap in planning and customer interaction, their work environments and specific duties differ significantly.

What are popular job titles related to Shore Excursion Manager jobs in Portland, OR?

For Shore Excursion Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Shore Excursion Manager jobs in Portland, OR look for?

The top searched job categories for Shore Excursion Manager jobs in Portland, OR are:

Shore Excursion Manager jobs near you

Excursions Director

American Cruise Lines

Saint Helens, OR • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Key responsibilities

  • Arrange, confirm, and adjust all shore excursions, explorations, adventures, and transfers.

  • Coordinate logistics with vendors, coach companies, and ground operators to ensure timely and smooth service.

  • Accompany guests on daily excursions as a company representative and brand ambassador.

Job description

Excursions Director
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Excursions Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Excursions Director is responsible for engaging guests in each destination through a series of shoreside excursions, explorations, and adventures. As the Excursions Director you are responsible and accountable for all shore excursions and transfer operations, external vendor/operator communications, and brand ambassadorship amp; representation on excursions. This role has the highest level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with a collaborative team spirit and a passion for guest satisfaction.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
  • Arrange, confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers.
  • Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
  • Accompany guests on daily excursions as a company representative and brand ambassador.
  • Coordinate, communicate and confirm all logistics with vendors, coach companies and ground operators to ensure timely and smooth service.
  • Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
  • Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
  • Present a detailed Excursion Briefing to guests at the beginning of every cruise.
  • Communicate excursion changes to guests confidently.
  • Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.
  • Manage launch boat operations with the Mate.
  • Coordinate weekly office inventory.
  • Coordinate the collection of arriving packages and confirm receipt with the Hotel Manager amp; Mate.
  • Purchase morning newspapers in port each day.
  • Oversee, manage inventory and display port information collateral for guests; coordinate with local CVBs to obtain and refresh maps, brochures and other port-/region-specific materials of interest to guests.
  • Prepare folders and materials for turnaround day.
  • Inform crew members of daily excursion offerings.
  • Act as company representative at pre-cruise hotels on turnaround day.
  • Meet with Cruise Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Promote on board sales and brand loyalty program.
  • Communicate and report regularly to the Home Office as to the status of the cruise, excursion counts, guest issues and recovery, and the evaluations of all shore excursions.
  • Manage departmental administrative tasks.
  • Perform bartending duties as needed with other management personnel.
Attributes for Success:
  • Ability to engage guests throughout each cruise.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all guest, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.
Qualifications:
  • Bachelor’s Degree in hospitality, tourism, or event management is preferred.
  • Proficiency in Microsoft Office Suite applications.
  • Enthusiasm, confidence, and a can-do attitude.
  • Strong public speaking skills.
  • Excellent time management and attention to detail.
  • Strong knowledge of U.S. Geography preferred.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.
Work Schedule:
  • 7 Days per week while onboard the ship.
  • 6 to 8 weeks working and living onboard the ship / 1-2 weeks off.
  • This is a full-time, exempt position.
Essential Functions:
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12 hours per day.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.
  • Ability to stand for your entire shift.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to work outside during inclement weather, staying agile, and maintaining balance over wet terrain.
  • Ability to work outside with frequent and direct sun and heat exposure.
  • Ability to live and work on board a vessel for extended periods of time.
  • Ability to use stairs frequently.
Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.

Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*Job sites across the nation.
**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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