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Shore Excursion Manager Jobs in Alaska (NOW HIRING)

Alaska X

... excursion, and notifying management of unhappy guests and/or obtaining guests' information for ... Shore Ex staff, performs head count once on bus, explains liability waiver form to guests, and ...

Alaska X

Adventure Guide - CDL + Passenger

Juneau, AK · On-site

... excursion, and notifying management of unhappy guests and/or obtaining guests' information for ... Shore Ex staff, performs head count once on bus, explains liability waiver form to guests, and ...

Goldbelt, Inc.

Guest Services Manager

Juneau, AK

Reviews ticketing reconciliations, settles with each cruise ship's shore excursion services staff ... Manages to the required budget and sales level set for the Ticketing and Guest Services departments ...

Goldbelt, Inc.

Guest Services Manager

Juneau, AK · On-site

Reviews ticketing reconciliations, settles with each cruise ship's shore excursion services staff ... Manages to the required budget and sales level set for the Ticketing and Guest Services departments ...

Goldbelt

Guest Services Manager

Juneau, AK · On-site

$58K - $70K/yr

Reviews ticketing reconciliations, settles with each cruise ship's shore excursion services staff ... Manages to the required budget and sales level set for the Ticketing and Guest Services departments ...

Goldbelt

Guest Services Manager

Juneau, AK

$58K - $70K/yr

Reviews ticketing reconciliations, settles with each cruise ship's shore excursion services staff ... Manages to the required budget and sales level set for the Ticketing and Guest Services departments ...

Allen Marine Tours

Dock Representative

Ketchikan, AK · On-site

$16 - $19/hr

Company liaison to shore excursion staff, assisting with sales and logistics. This includes working ... Customer relationship management experience Traits and Characteristics for Dock Representative To ...

Allen Marine Tours

Dock Representative

Juneau, AK · On-site

$16 - $19/hr

Company liaison to shore excursion staff, assisting with sales and logistics. This includes working ... Customer relationship management experience Traits and Characteristics for Dock Representative To ...

Allen Marine Tours

Dock Representative

Ketchikan, AK · On-site

$39K - $45K/yr

Company liaison to shore excursion staff, assisting with sales and logistics. This includes working ... Customer relationship management experience Traits and Characteristics for Dock Representative To ...

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All JobsShore Excursion JobsShore Excursion Manager JobsShore Excursion Manager Jobs in Alaska

Shore Excursion Manager information

See Alaska salary details

$24.8K

$66.1K

$110.4K

How much do shore excursion manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for shore excursion manager in Alaska is $66,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,300.00 per year, depending on experience, location, and employer.

What are the biggest challenges a shore excursion manager faces when coordinating tours for cruise passengers?

One of the main challenges for a Shore Excursion Manager is ensuring smooth coordination between local tour operators, ship schedules, and guest expectations. Weather, port changes, and unforeseen circumstances can require last-minute adjustments, making flexibility and problem-solving skills essential. The role also involves managing guest feedback and resolving issues promptly to maintain high satisfaction levels. Collaboration with onboard teams and local partners is frequent, so strong communication and organizational abilities are crucial.

What does a shore excursion manager do?

A Shore Excursion Manager is responsible for planning, organizing, and overseeing all off-ship activities and tours for cruise passengers when the ship is in port. They coordinate with local tour operators, ensure the quality and safety of excursions, and handle customer service issues related to shore activities. Their role also includes promoting excursions, managing schedules, and resolving any problems that may arise during tours. This position is crucial for ensuring guests have enjoyable and seamless experiences while visiting different destinations.

What skills and qualifications are needed to thrive as a shore excursion manager?

To thrive as a Shore Excursion Manager, you need strong organizational skills, destination knowledge, and experience in tourism or hospitality management, often supported by a relevant degree. Familiarity with reservation systems, tour management software, and safety protocols is typically required. Exceptional communication, problem-solving abilities, and customer service skills help you exceed guest expectations and manage unforeseen challenges. These competencies are crucial for ensuring smooth operations, guest satisfaction, and the overall success of shore excursion programs.

What is the difference between Shore Excursion Manager vs Tour Coordinator?

AspectShore Excursion ManagerTour Coordinator
CredentialsCustomer service experience, tourism certificationsEvent planning, customer service skills
Work EnvironmentOnboard cruise ships, port locationsTravel agencies, tour companies
Industry UsageCommonly employed by cruise linesUsed by tour operators and travel agencies
Primary FocusManaging shore excursions, customer satisfactionCoordinating tours, logistics management

The Shore Excursion Manager and Tour Coordinator roles both involve customer service and tourism, but the Shore Excursion Manager primarily oversees shore excursions on cruise ships, ensuring guest satisfaction. The Tour Coordinator focuses on organizing and managing tours for travel agencies or tour companies. While their responsibilities overlap in planning and customer interaction, their work environments and specific duties differ significantly.

What are popular job titles related to Shore Excursion Manager jobs in Alaska? For Shore Excursion Manager jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Shore Excursion Manager jobs in Alaska look for? The top searched job categories for Shore Excursion Manager jobs in Alaska are:
Shore Excursion Manager jobs near you
Infographic showing various Shore Excursion Manager job openings in Alaska as of July 2026, with employment types broken down into 28% Full Time, 3% Part Time, 2% Contract, 65% Nights, and 2% Summer. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $66,072 per year, or $31.8 per hour.

Adventure Guide - CDL + Passenger

Alaska X

On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Seeking Puppy Lovers!!!

$2/hour bonus upon completing contract!! - will reimburse flights to and from SE Alaska 

Greets guests on the docks. Safely transports guests to and from Adventure Camp and/or between drop off points utilizing the route established by the company. Provides a narrated tour using accurate, quality information while transporting the guests. May accompany the guests as an escort throughout the tour to serve as the primary contact for guests throughout the excursion or may return to the dock for the next group. Plays a major role in making sure guests are completely satisfied with their excursion experience.

MAIN JOB RESPONSIBILITIES:

  • Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them

  • Greets and gathers guests on the dock, collects tickets (verifying the tour name and time on each ticket), and directs the guests to the bus

  • Accountable for the following prior to departing the dock: verifying the count of tickets before giving them to the dock representative or ship Shore Ex staff, performs head count once on bus, explains liability waiver form to guests, and obtains permission to leave from the dock representative

  • Safely transports guests to and from Adventure Camp, Horseback ranch, and/or drop off points while adhering to the timing of the tour (including before and after)

  • Demonstrates knowledge of scripted information by consistently providing guests with accurate, quality information throughout the duration of the excursion

  • Assures the safety of the guests by conducting a pre-trip bus inspection daily, driving the speed limit at all times, assisting guests into and out of all vehicles, reviewing safety guidelines with the guests, and ensuring children stay with their parents at all times

  • Acts as a tour escort by accompanying the guests for the whole tour providing them with quality information and answers to their questions

  • Performs chores at camp to include, but not limited to the following: watering the dogs, assist dog camp staff with the handling of dogs, stocking the refreshment area, and maintaining the cleanliness of the puppy pens, bathrooms, refreshment area, and general camp area

  • Responsible for maintaining the cleanliness of the bus, immediately reporting problems with the bus to Maintenance by documenting on white board, and completely filling the bus with the gas at the end of the day

  • Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to dog camp, radioing to the office when appropriate, communicating with the dock, etc.)

  • Transports supplies as needed

ADDITIONAL JOB RESPONSIBILITIES:

  • In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore excursion staff of the actual guest count prior to leaving the dock, communicating the actual guest count to the dock representative via radio, and making sure the tickets get to either the dock representative or office staff prior departing town

  • Acting as a shuttle to transport Glacier Point guests to and from the Small Boat Harbor as needed

QUALIFICATIONS:

  • Must be at least 21 years of age

  • Must possess current driver’s license

  • Must possess a CDL with passenger endorsement

  • Must have a valid DOT Medical Certificate

  • Must be able to work varied shift hours

Employment Type: Full Time
Bonus/Commission: Yes

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