Department: Marketing
Reports to: Senior Manager of Integrated Marketing
Pay Grade: 8-E Senior-Level Support
Pay Range: $71,000 - $75,000
Job Summary:
We are seeking a Shopify & Omni-Channel Operations Manager to serve as the backbone of our digital retail infrastructure. You won't just be "running a website"; you will be the architect of our connected commerce ecosystem. Your primary mission is to ensure that our inventory, pricing, and product data flow seamlessly between our Shopify storefront, our POS system, and wholesale platforms like Faire.
Supervisory Responsibilities:
Duties/Responsibilities:
Ecosystem Management: Manage the technical integration between Shopify, our inventory management system (IMS), and connected sales channels (POS, Faire, etc.). Ensure data integrity across all platforms.
Inventory Orchestration: Monitor stock levels syncing to Shopify and other sales platforms in real-time, troubleshoot sync errors immediately, and optimize automated workflows to prevent overselling or stock-outs.
Platform Optimization: Maintain and optimize the Shopify backend, including app management, technical theme updates, and performance improvements to ensure a high-converting user experience.
Data & Reporting: Develop reporting for customer performance and behavioral data across channels. Use this data in collaboration with the team to provide actionable insights on platform growth.
Troubleshooting: Act as the first line of defense for sales platform technical issues. You will be expected to diagnose and resolve API connection breaks, mapping errors, and sync delays before they impact the customer.
Process Improvement: Constantly evaluate our sales tech stack. Identify inefficiencies in how we handle omnichannel experience and product listing, and implement automated solutions to streamline operations.
Strategic Direction and Management: Manage the ecommerce team to implement optimizations, product updates, new product launches, and content updates.
Other duties as assigned.
Required Qualifications:
Deep Shopify Expertise: Proven experience managing Shopify Plus or advanced Shopify setups, including expert-level knowledge of the Shopify Admin, app ecosystem, andmetafields.
Integration Proficiency: Hands-on experience connecting and managing APIs or middleware (like Shopify Flow,Celigo,Stockie, or similar) between Shopify and POS/Wholesale platforms.
Preferred Skills:
Physical Requirements:
HowYou'llSucceed Here:
We value initiative and thoughtfulproblem-solving. Ifyou'rethe kind of person who spots opportunities beforethey'reflagged and finds real satisfaction in making systems, processes, or plans work better,you'llsucceed here.