Shopify Order Processing Jobs in Chicago, IL (NOW HIRING)

The Opportunity
This is a hands-on, creative role for someone who wants to be deeply involved in a growing interiors and design based retail, e-commerce, and brand-driven business.

You’ll manage the in-store experience, oversee the Shopify site, and actively support marketing, and events that grow the KED at Home community. You’ll work closely with design and marketing leadership, and your contributions will directly influence sales, brand presence, and customer loyalty.

If you love design, retail, organization, and bringing ideas to life, this role offers the opportunity to grow, take initiative, and make a meaningful impact.

What Your Position Looks Like

You have a strong design sensibility and enjoy helping clients curate their homes, selecting accessories, art, and accent pieces that feel cohesive, personal, and well considered

• You approach the store, Shopify site, and brand presence with a high level of care and personal investment

• You notice where things can be refined, visually, functionally, and experientially, and take initiative to improve them

• You value presentation, accuracy, and consistency across every client and customer touchpoint

• You’re motivated by growth, results, and the day-to-day discipline that supports both

• You enjoy building something successful and evolving it over time, not simply maintaining what exists

Responsibilities

In-Store Retail & Client Experience

• Provide warm, high-touch service for clients shopping premium home accessories and décor

• Curate personalized product recommendations based on customer style and needs

• Create aspirational visual merchandising and maintain impeccable store presentation

• Process transactions with attention to detail and elevated presentation

• Build long-term client relationships through thoughtful follow-up

• Host and support in-store events, trunk shows, and private shopping appointments

• Shopify & E-Commerce Management

Back-End Operations

• Manage all Shopify product listings, including titles, descriptions, pricing, SKUs, variants, and inventory

• Build and maintain organized product collections aligned with seasonal edits, launches, and merchandising plans

• Upload, organize, and optimize product imagery for consistency, quality, and performance

• Receive inventory and maintain accurate inventory tracking across in-store and online sales channels

• Process online orders, shipping, exchanges, and returns with care and precision

• Coordinate product updates, restocks, and availability with vendors and internal team

• Ensure site content is current, polished, and error-free

Front-End Online Experience

• Maintain an elevated, on-brand online shopping experience that reflects the KED at Home aesthetic

• Write and refine product descriptions that highlight craftsmanship, materials, and design intent

• Assist with homepage, collection, and featured product updates within the Shopify theme

• Provide thoughtful, professional responses to online inquiries via email, chat, and social channels

• Deliver an online experience that mirrors the warmth and personalization of the store

Shopify Growth, Operations & Performance

This role plays an active part in the growth of KED at Home’s e-commerce business. You’ll be expected to learn Shopify if you do not have a good understanding already, understand performance, and help guide smart, creative decisions. Training will be provided.

• Take ownership of Shopify as a revenue-generating channel

• Monitor key performance indicators (KPIs) such as sales, conversion rate, average order value, best sellers, and inventory movement

• Identify opportunities to improve product presentation, collections, merchandising, and site flow

• Track what’s selling, what’s slow, and why and share insights in monthly meetings.

• Support operational improvements related to inventory accuracy, fulfillment, and customer experience

• Assist in planning and executing product launches, drops, and promotional moments

• Help test and refine ideas that improve performance (bundles, featured collections, storytelling)

Assist with Marketing & Brand Engagement

This role supports the visibility and growth of KED at Home through thoughtful marketing and community engagement working closely with marketing for alignment and approval.

• Assist in creating and managing social media content for KED at Home across Instagram, Facebook, and Pinterest

• Support email marketing initiatives, including product features, events, and seasonal highlights

• Identify opportunities for collaborations, partnerships, and local networking

Events, Networking & Community

• Assist with planning and executing in-store events, pop-ups, and trunk shows

• Support private shopping appointments and client-focused experiences

• Help coordinate event logistics, catering, promotion, and follow-up

• Represent KED at Home at local events and community activations

• Build relationships with local partners, designers, and vendors

Sales & Growth

• Contribute to achieving and exceeding monthly sales goals across in-store and online channels

• Build and maintain a detailed client book

• Proactively reach out to clients about new arrivals, restocks, and events

• Identify upsell and cross-sell opportunities aligned with customer needs
   

Product Knowledge & Merchandising

• Maintain strong knowledge of product origins, materials, and craftsmanship

• Stay current on design trends and emerging style movements

• Provide feedback on customer preferences and product performance

• Assist with inventory planning, stock replenishment, and buying notes

Qualifications

Skills & Competencies

• Strong design sensibility with an eye for color, scale, and composition

• Proven sales ability with a discerning or affluent clientele

• Digital fluency across e-commerce, email, and social media

• Excellent written and verbal communication

• Highly organized with strong attention to detail

• Comfortable balancing creative work with operational responsibilities

• Proactive, reliable, and excited to take ownership

Technical Requirements

• Experience with POS and inventory systems

• Working knowledge of Shopify

• Familiarity with Instagram, Pinterest, and Facebook

• Comfort using Google Workspace and Microsoft Office

• Basic photography and photo-editing skills (Canva, Lightroom, or similar) a plus