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Shop Operations Manager Jobs in Kent, WA (NOW HIRING)

Shane Co.

Operations Manager

Tukwila, WA · On-site

Coordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings. * Assisting the Assistant Operations Manager in their ...

Shane Co.

Operations Manager

Tukwila, WA · On-site

Coordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings. * Assisting the Assistant Operations Manager in their ...

Shane Co

Operations Manager

Tukwila, WA

Coordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings. * Assisting the Assistant Operations Manager in their ...

Shane-Compan

Operations Manager

Tukwila, WA · On-site

$83 - $93/hr

Coordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings. * Assisting the Assistant Operations Manager in their ...

UNAVAILABLE

Operations Manager

Tukwila, WA · On-site

$83 - $93/hr

Coordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings. * Assisting the Assistant Operations Manager in their ...

Peak Industrial Inc

Operations Manager

Fife, WA · On-site

$120K - $130K/yr

The Operations Manager is charged to manage the shop, repairs, installations, and daily workflow for 20-25 service employees and parts staff. The individual will reinforce a culture that promotes ...

New

Pasha Logistics LLC

Manager, Shop

Tacoma, WA · On-site

$85K - $100K/yr

Manager, Shop (Lead Technician) - Lead Equipment Reliability, Maintenance Excellence & Operational ... Lead Shop Operations & Equipment Maintenance Ensure equipment and facility systems remain reliable ...

thepashagroup

Manager, Shop

Tacoma, WA · On-site

$85K - $100K/yr

Lead Shop Operations & Equipment Maintenance Ensure equipment and facility systems remain reliable ... Manage Work Priorities: Plan, schedule, and prioritize work orders, preventive maintenance ...

Pasha Logistics LLC

Manager, Shop

Tacoma, WA

$85K - $100K/yr

Manager, Shop (Lead Technician) - Lead Equipment Reliability, Maintenance Excellence & Operational ... Lead Shop Operations & Equipment Maintenance Ensure equipment and facility systems remain reliable ...

Madden Industrial Craftsmen

Shop Foreman

Seattle, WA · On-site

$75K - $90K/yr

The Manager/Shop Foreman for this leader in sales and service of pumps, air compressors, electric motors, and controls, will oversee the daily operations of the equipment repair shop, ensuring ...

Rocket Game Talent

Fabrication Shop Manager

Kirkland, WA · On-site

$115K - $130K/yr

Fabrication Shop Manager Join our client Stonewood Design as a Fabrication Shop Manager and take ... Ensure smooth day-to-day fabrication operations for the shop * Direct others in running machinery ...

SuperGraphics LLC

Production Operations Manager

Seattle, WA · On-site

$67K - $90K/yr

This role leads the team of Shop Floor Supervisors and is directly accountable for Right First-Time ... The Production Manager is the primary operational decision maker for production priorities, labor ...

SuperGraphics LLC

Production Operations Manager

Seattle, WA · On-site

$67K - $90K/yr

This role leads the team of Shop Floor Supervisors and is directly accountable for Right First-Time ... The Production Manager is the primary operational decision maker for production priorities, labor ...

Glass Doctor

Operations Manager

Kent, WA · On-site

As Operations Manager you will work closely with our field manager, dispatcher, customer service ... Maintain a clean and well-stocked office and shop * Proactive customer relations, including ...

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Shop Operations Manager information

See Kent, WA salary details

$17

$34

$91

How much do shop operations manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for shop operations manager in Kent, WA is $34.06, according to ZipRecruiter salary data. Most workers in this role earn between $22.79 and $33.12 per hour, depending on experience, location, and employer.

What does a shop operations manager do?

A Shop Operations Manager oversees the daily operations of a retail or production shop, ensuring that processes run smoothly and efficiently. Their responsibilities typically include managing staff, maintaining inventory levels, enforcing safety regulations, and optimizing workflow. They also handle scheduling, resolve customer or employee issues, and work to improve overall shop performance. By coordinating different aspects of the shop, they help achieve business goals and maintain a productive work environment.

What are the key skills and qualifications needed to thrive as a shop operations manager?

A Shop Operations Manager needs strong leadership, organizational abilities, and experience in retail or operations management, often supported by a relevant degree or equivalent experience. Familiarity with inventory management systems, point-of-sale (POS) technology, and scheduling software is typically required. Outstanding communication, problem-solving, and customer service skills help them motivate teams and resolve issues efficiently. These competencies ensure smooth daily operations, optimal team performance, and high customer satisfaction, all of which drive business success.

What are some common challenges faced by shop operations managers, and how can they be addressed?

Shop Operations Managers often encounter challenges such as maintaining consistent staff performance, managing inventory efficiently, and ensuring high levels of customer satisfaction. Addressing these challenges typically involves implementing strong training programs, utilizing inventory management systems to track stock levels, and fostering open communication among team members. Proactively identifying potential issues and responding quickly can help ensure smooth day-to-day operations and create a positive work environment for both staff and customers.

What is the difference between Shop Operations Manager vs Retail Supervisor?

AspectShop Operations ManagerRetail Supervisor
ResponsibilitiesOversees daily shop operations, manages staff, ensures sales targets, and maintains inventorySupervises sales associates, assists customers, and ensures store policies are followed
Required CredentialsHigh school diploma or equivalent; experience in retail management often preferredHigh school diploma; experience in retail or customer service
Work EnvironmentShop floor, management office, inventory areasSales floor, customer service areas
Industry UsageCommon in retail stores, boutiques, and specialty shopsCommon in retail stores, supermarkets, and department stores

The Shop Operations Manager focuses on overall store management, including staff, inventory, and sales strategies, while the Retail Supervisor primarily oversees sales associates and customer interactions. Both roles are essential in retail environments but differ in scope and responsibilities.

Is a shop operations manager a high paying job?

A shop operations manager typically earns a competitive salary that varies based on industry, location, and experience. In general, it is considered a mid- to high-level management position with compensation reflecting responsibilities such as overseeing daily store functions, managing staff, and ensuring operational efficiency.

What is the role of a shop operations manager?

A shop operations manager oversees daily store activities, manages staff, ensures customer satisfaction, and maintains operational efficiency. They often coordinate inventory, implement policies, and use management tools to optimize performance and profitability.

What cities near Kent, WA are hiring for Shop Operations Manager jobs?

Cities near Kent, WA with the most Shop Operations Manager job openings:

Shop Operations Manager jobs near you

Operations Manager

Shane Co.

Tukwila, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Shane Co. rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

1st of 30 rated jewelry retailers

Job description

Overview
Your focus as our Operations Manager is to achieve results by working with and through others, championing company culture, and being thorough and precise. You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and responsibility for all aspects of the sales, customer, and employee experience.
As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers' milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment.
Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!
Responsibilities
As a member of the store leadership team, the Operations Manager has a shares responsibility to drive sales growth potential by ensuring all customers' needs are met and by developing the office and shop teams. Daily responsibilities may include:
  • Administering new hire paperwork and onboarding of all new store employees, as well as overseeing the training and development of office and shop staff.
  • Coordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings.
  • Assisting the Assistant Operations Manager in their preparation, delivery, and communication of monthly/ periodic touch bases with their office staff.
  • Building and maintaining all store schedules with final approval from the Store Manager.
  • Initiating and ensuring all gold buy transactions and processes are followed and maintained in compliance with all local, state, and federal laws and regulations.
  • Monitoring and maintaining overall efficiency of office and shop operations.
  • Ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility
  • Working with the Facilities Department to address all issues of store appearance and maintenance, including interior and exterior of the store as well as the store landscaping and parking lot.
  • Mastering all functionalities and processes in the shop, customer service department, and sales operations.

No jewelry experience? No problem! The Operations Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer.
Qualifications
  • A minimum of 2 years of experience managing, leading, developing, training, and/ or supervising others, along with a minimum of 1 year of sales or other customer service experience in a face-to-face environment is required. Prior experience with jewelry sales is neither relevant nor required... we will teach you!
  • We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
  • Retail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products.
  • Genuine enjoyment in working with people.
  • Demonstrated ability to influence others in a trusting and cooperative manner.
  • High performing and driven to achieve goals.
  • Great listener... we need you to listen to each employee's and each customer's needs.
  • Ability to maintain customer relationships in a changing sales environment.
  • Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
  • Energetic team player.
  • Must possess a high level of visual acuity and manual dexterity.
  • Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

Application Deadline: Initial consideration will be given to applications received by August 31, 2026. Applications received after this date may be considered if the position remains open or the application period is extended.
Behavioral Characteristics
Strong organizational skills and the ability to collaborate effectively in a fast-paced environment are important for a successful Operations Manager. Goal-orientation, attention to detail, and independence are important characteristics for candidates to possess, along with a drive to get things done correctly and efficiently. Being task-focused, analytical, and thoughtful will help candidates succeed in this position, as will a genuine interest in developing others.
Why Work for Shane Co.?
Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.
Base Pay range for this role is $83,000-$93,000 per year, which applies to this specific role in this location only.
Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data. While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase. Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.
Beyond Base Pay: Base pay is just one component of our total rewards package. In addition, we include:
  • Participation in a team bonus that can range from zero to $150 each week for every member of the store team.

Beyond pay:
  • We are committed to investing in your overall, holistic wellbeing and that of anyone who depends on you. Our benefits and perks include:
    • Competitive medical, dental, and vision coverage.
    • Competitive 401(k) plan with company match.
    • Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
    • Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
    • Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
    • Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
  • Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers. (Monday to Wednesday 10 AM to 7 PM, Thursday to Friday, 10 AM to 8 PM, Saturday 10 AM to 6 PM and Sunday noon to 5 PM are the hours we are open to customers.)
  • We offer dedicated training specific to your role in our company.
  • We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role. We offer training toward advancement, specifically in the area of management and leadership for all levels. With stores in multiple markets, moving with the company is also possible.
  • While it is not necessary to be promoted here to be considered very successful, the majority of our management positions in our stores are filled from within and we are very proud to offer ongoing coaching and training towards that end.
  • We offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees.

Employer will not sponsor visa or work authorization.

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