ZipRecruiter

Log In

1

Sheraton Inner Harbor Hotel Jobs (NOW HIRING)

Sheraton Baltimore North

Assistant Sous Chef

Towson, MD · On-site

$50K - $60K/yr

About Company The newly renovated Sheraton Baltimore North Hotel sits in the heart of Towson ... as Baltimore's Inner Harbor. Following a comprehensive and modern renovation, the hotel now ...

Sheraton Baltimore North

Part-Time Cook

Towson, MD · On-site

$18/hr

Prior food service industry experience is highly desired About Company The newly renovated Sheraton ... Inner Harbor. Following a comprehensive and modern renovation, the hotel now features 282 fully ...

next page

Showing results 1-20

All JobsSheraton Inner Harbor Hotel Jobs

Sheraton Inner Harbor Hotel information

What are the key skills and qualifications needed to thrive as a Hotel Manager at a property like the Sheraton Inner Harbor Hotel, and why are they important?

To thrive as a Hotel Manager, you need strong leadership, hospitality management knowledge, and experience in operations, often supported by a degree in hospitality or business and relevant management experience. Familiarity with property management systems (PMS), revenue management tools, and industry-standard software is essential. Exceptional customer service, problem-solving, and effective communication skills help create memorable guest experiences and lead teams successfully. These skills are vital for maintaining high service standards, optimizing hotel performance, and ensuring guest satisfaction in a competitive hospitality environment.

What are typical daily responsibilities for a Guest Services Associate at the Sheraton Inner Harbor Hotel?

As a Guest Services Associate at the Sheraton Inner Harbor Hotel, your daily responsibilities typically include greeting and checking in guests, responding to guest inquiries and requests, coordinating with housekeeping and maintenance teams, and resolving any issues to ensure a positive guest experience. You may also be responsible for handling reservations, providing local recommendations, and assisting with billing or payment processes. Collaboration with other departments is common, and strong communication skills are essential to maintaining high service standards.

What is the difference between Sheraton Inner Harbor Hotel Housekeeper vs Front Desk Agent?

AspectSheraton Inner Harbor Hotel HousekeeperSheraton Inner Harbor Hotel Front Desk Agent
Primary ResponsibilitiesCleaning guest rooms, maintaining cleanliness, restocking suppliesChecking in/out guests, handling reservations, providing guest services
Required SkillsAttention to detail, physical stamina, basic cleaning knowledgeCustomer service, communication skills, problem-solving
Work EnvironmentHotel guest rooms, housekeeping areasFront desk, lobby, guest service areas
Common CertificationsNone required, but hospitality or cleaning certifications helpfulNone required, customer service experience preferred

The Sheraton Inner Harbor Hotel Housekeeper focuses on maintaining cleanliness and guest room upkeep, while the Front Desk Agent handles guest check-ins, reservations, and front desk services. Both roles are essential in the hotel industry, requiring different skill sets but working together to ensure guest satisfaction.

What is the Sheraton Inner Harbor Hotel?

The Sheraton Inner Harbor Hotel is a full-service hotel located in downtown Baltimore, Maryland, adjacent to the Inner Harbor and close to major attractions such as the Baltimore Convention Center and Oriole Park at Camden Yards. The hotel offers comfortable accommodations, on-site dining options, event spaces for meetings or weddings, and amenities like a fitness center and free Wi-Fi. It caters to both business and leisure travelers looking for convenient access to the city's sights and activities.
What cities are hiring for Sheraton Inner Harbor Hotel jobs? Cities with the most Sheraton Inner Harbor Hotel job openings:
What states have the most Sheraton Inner Harbor Hotel jobs? States with the most job openings for Sheraton Inner Harbor Hotel jobs include:
Sheraton Inner Harbor Hotel jobs near you
Infographic showing various Sheraton Inner Harbor Hotel job openings in the United States as of June 2026, with employment types broken down into 17% As Needed, 66% Full Time, and 17% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Front Desk Supervisor

Front Desk Supervisor

Sheraton Baltimore North

Towson, MD

$19 - $20/hr

Full-time

Posted 10 days ago

Job description

The Hotel Front Desk Supervisor oversees daily front office operations, ensuring seamless guest experiences and efficient staff management. They act as the primary liaison between front desk agents and hotel management, handling escalated issues, staff training, scheduling, and ensuring adherence to brand service standards.


Compensation:

$19 - $20 hourly


Responsibilities:
  • Training: Onboard and continuously train new front office agents on hotel systems, safety procedures, and brand standards.
  • Scheduling: Create and manage shift schedules to ensure adequate coverage during peak check-in/out times.
  • Mentorship: Act as a role model, providing daily direction, motivation, and performance feedback to the team.
  • First Impressions: Ensure all guests are greeted, checked in, and checked out in a warm, efficient, and professional manner.
  • Escalated Issues: Serve as the first point of escalation for guest complaints or special requests. Resolve billing discrepancies, room changes, and service recovery issues swiftly.
  • Information Provision: Supply guests with information on hotel amenities, local attractions, and dining options.
  • System Oversight: Monitor front desk, reservation, and communication systems for accuracy.
  • Financial Accuracy: Manage cash drawers, process payments, and assist with night audit reviews and account settlements.
  • Departmental Liaising: Coordinate with Housekeeping and Maintenance teams regarding room status, VIP arrivals, and maintenance requests.

Qualifications:
  • Requires 1-3 years of front desk or hotel operations experience, with previous supervisory experience highly preferred.
  • Proficiency in Property Management Systems (PMS), Marriott.
  • Exceptional conflict resolution, clear verbal/written communication, and the ability to multitask under pressure.

About Company

The newly renovated Sheraton Baltimore North Hotel sits in the heart of Towson’s bustling business district, offering unmatched convenience to nearby corporate offices, universities, medical centers, and popular destinations such as Baltimore’s Inner Harbor. Following a comprehensive and modern renovation, the hotel now features 282 fully renovated guest rooms designed with comfort and functionality in mind.