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Shaw Customer Service Work From Home Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

Randstad

SOLAR ENERGY CUSTOMER SERVICE - WFH

Houston, TX · Remote

$25 - $33/hr

HIRING IMMEDIATELY - SOLAR CUSTOMER CARE - WFH Join the team that is changing the way the world ... This role requires no less than 2 years of experience providing customer service in the solar ...

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Shaw Customer Service Work From Home information

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How much do shaw customer service work from home jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for shaw customer service work from home in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does Shaw support remote customer service employees in staying connected and engaged with their teams?

Shaw provides remote customer service representatives with a suite of communication tools, including secure chat platforms, video calls, and regular team meetings to foster collaboration and maintain team cohesion. Supervisors hold frequent check-ins to address questions, offer feedback, and support professional growth. Shaw also offers remote training sessions and virtual social events, helping employees stay engaged and feel part of the company culture, even while working from home.

What are the key skills and qualifications needed to thrive as a Shaw Customer Service Work From Home representative, and why are they important?

To thrive as a Shaw Customer Service Work From Home representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are typically required. Patience, empathy, and the ability to work independently are standout soft skills for this remote position. These skills ensure effective customer support, high satisfaction, and efficient issue resolution while maintaining professionalism in a home-based environment.

What is the difference between Shaw Customer Service Work From Home vs Shaw Technical Support Representative?

AspectShaw Customer Service Work From HomeShaw Technical Support Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications preferred
Work EnvironmentRemote, home-based settingRemote or on-site, technical troubleshooting environment
Employer & Industry UsageCustomer service for telecommunicationsTechnical support for internet, TV, and phone services
Common Search & Comparison IntentCustomer service roles in telecomTechnical support roles in telecom

While both roles involve supporting Shaw customers remotely, the Customer Service Work From Home position focuses on general customer inquiries and account management, whereas the Technical Support Representative handles technical troubleshooting and problem resolution. The choice depends on your technical skills and interest in technical support versus customer service.

What is Shaw Customer Service Work From Home?

Shaw Customer Service Work From Home is a remote position where employees assist Shaw Communications customers via phone, chat, or email from their own home office. These representatives handle inquiries about Shaw's products and services, troubleshoot issues, process billing requests, and provide technical support. The role typically requires excellent communication skills, a reliable internet connection, and the ability to work scheduled shifts. Working from home allows for flexibility while still delivering high-quality customer service. Training and support are provided by Shaw to ensure employees can effectively help customers from a remote environment.
More about Shaw Customer Service Work From Home jobs
What cities are hiring for Shaw Customer Service Work From Home jobs? Cities with the most Shaw Customer Service Work From Home job openings:
What states have the most Shaw Customer Service Work From Home jobs? States with the most job openings for Shaw Customer Service Work From Home jobs include:
What job categories do people searching Shaw Customer Service Work From Home jobs look for? The top searched job categories for Shaw Customer Service Work From Home jobs are:
Shaw Customer Service Work From Home jobs near you
Infographic showing various Shaw Customer Service Work From Home job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service - Work at Home

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 hours ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.
Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Employment Type: FULL_TIME

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