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Shared Services Associate Jobs in Granby, CT (NOW HIRING)

Sun Life Financial, Inc.

Case Administrator

Hartford, CT · On-site

$38K - $52K/yr

We have more than 6,400 employees and associates in our partner dental practices and operate ... In this position, you will be a member of the Group Benefits Claims Shared Services team working on ...

Sun Life Financial

Case Administrator

Hartford, CT

$38K - $52K/yr

We have more than 6,400 employees and associates in our partner dental practices and operate ... In this position, you will be a member of the Group Benefits Claims Shared Services team working on ...

Sun Life Financial

Case Administrator

Hartford, CT · On-site

$38K - $52K/yr

We have more than 6,400 employees and associates in our partner dental practices and operate ... In this position, you will be a member of the Group Benefits Claims Shared Services team working on ...

NFP Corp

Client Service Associate

Windsor, CT · Hybrid

$14.50 - $20/hr

... firm services and solutions, such as digital, online access and cash management offerings, that ... in the CRM, shared folders and process workflows * Collaborate with peers on accomplishing ...

NFP Corp

Client Service Associate

Windsor, CT · On-site

$14.50 - $20/hr

... firm services and solutions, such as digital, online access and cash management offerings, that ... in the CRM, shared folders and process workflows * Collaborate with peers on accomplishing ...

NFP Corp

Client Service Associate

Windsor, CT · On-site

$14.50 - $20/hr

... firm services and solutions, such as digital, online access and cash management offerings, that ... in the CRM, shared folders and process workflows * Collaborate with peers on accomplishing ...

Aon

Client Service Associate

Windsor, CT · On-site

$14.50 - $20/hr

... firm services and solutions, such as digital, online access and cash management offerings, that ... in the CRM, shared folders and process workflows * Collaborate with peers on accomplishing ...

AON PLC

Client Service Associate

Windsor, CT · On-site

$65 - $90/hr

... firm services and solutions, such as digital, online access and cash management offerings, that ... in the CRM, shared folders and process workflows * Collaborate with peers on accomplishing ...

New

Global Partners LP

Food Service Associate

Tolland, CT · On-site

$16.94 - $19.94/hr

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... creating shared value. * Process cash register transactions, giving back change and refunds.

Global Partners LP

Food Service Associate

Hebron, CT · On-site

$16.94 - $19.94/hr

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... creating shared value. * Process cash register transactions, giving back change and refunds.

Global Partners

Food Service Associate

Hebron, CT

$16.94 - $19.94/hr

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... creating shared value. * Process cash register transactions, giving back change and refunds.

Global Partners

Food Service Associate

Winsted, CT

$16.94 - $19.94/hr

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... creating shared value. * Process cash register transactions, giving back change and refunds.

Global Partners

Food Service Associate

Tolland, CT

$16.94 - $19.94/hr

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... creating shared value. * Process cash register transactions, giving back change and refunds.

Global Partners LP

Food Service Associate

Winsted, CT · On-site

$16.94 - $19.94/hr

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... creating shared value. * Process cash register transactions, giving back change and refunds.

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Showing results 21-40

All JobsShared Services Associate JobsShared Services Associate Jobs in Granby, CT

Shared Services Associate information

See Granby, CT salary details

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How much do shared services associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for shared services associate in Granby, CT is $20.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.20 per hour, depending on experience, location, and employer.

What is a shared services associate?

Shared Services Associates are professionals who support various administrative and operational functions within an organization’s shared services center. They typically handle tasks such as payroll processing, accounts payable and receivable, HR support, data management, and customer service. Their role is to streamline processes, improve efficiency, and ensure consistent service delivery across multiple departments. Shared Services Associates often work with different teams to resolve issues and maintain high standards in service quality.

What are the typical responsibilities of a shared services associate?

Shared Services Associates are responsible for handling administrative and transactional tasks such as processing invoices, managing data entry, and supporting HR or finance functions across departments. They play a key role in streamlining processes, ensuring consistency, and reducing duplication of effort within the organization. By providing centralized support, they enable other teams to focus on strategic activities and improve overall operational efficiency. Shared Services Associates often collaborate closely with various departments, which offers valuable exposure and opportunities to learn about different business functions.

What are the key skills and qualifications needed to thrive as a shared services associate?

To thrive as a Shared Services Associate, you need a solid understanding of business administration, attention to detail, and experience with finance or HR processes, often supported by a relevant degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems like SAP or Oracle, and proficiency in Microsoft Office Suite are typically required. Strong organizational skills, problem-solving abilities, and effective communication help you manage high-volume tasks and collaborate across departments. These skills ensure efficient and accurate service delivery, supporting organizational operations and stakeholder satisfaction.

What is the difference between Shared Services Associate vs Customer Service Representative?

AspectShared Services AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in finance or administrationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, supporting internal departments like HR, finance, or ITCall centers, retail, or office environments interacting directly with customers
Employer & IndustryCorporate, finance, healthcare, and government sectorsRetail, telecommunications, hospitality, and service industries

Shared Services Associates typically support internal functions within organizations, focusing on administrative and operational tasks, while Customer Service Representatives primarily interact with external customers to resolve issues and provide support. Both roles require strong communication skills but differ in their focus and work environment.

What job categories do people searching Shared Services Associate jobs in Granby, CT look for?

The top searched job categories for Shared Services Associate jobs in Granby, CT are:

Shared Services Associate jobs near you
Infographic showing various Shared Services Associate job openings in Granby, CT as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,354 per year, or $20.4 per hour.

Centralized After Sales Service Associate

Granite Group

Springfield, MA • On-site

Full-time

Posted 18 days ago

The Granite Group rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

182nd of 428 rated retail wholesalers

Job description

Members of the Sink & Spout Centralized After Sales Service Team (CASST) are responsible for working together to support Sink & Spout showroom sales associates after a sale has closed. The CASST function is very important to the business because it keeps sales associates focused on selling, keeps customers informed of the status of their orders, and helps solve problems after an order has been delivered. As a result, CASST plays a key role in ensuring customer satisfaction, building loyalty, strengthening our brand reputation, and creating opportunities for repeat business and growth.

This is a full-time, Monday-Friday position. A CASST member can work out of any Granite Group branch, so long as dedicated office space can be created.

Essential Duties & Responsibilities

  • Scan each new bath, kitchen and lighting product order for accuracy, log the new order into The Source (order management software), and procure all standard products

  • Proactively review the status of orders in The Source and take the necessary action:

  • Monitor open orders and track POs

  • Regularly update customer on order status

  • Re-source products if needed to keep timeline promises

  • Make small adjustments to orders as needed and take additional payments or issue refunds

  • Notify customers of completed orders and take final payment

  • Determine delivery date and schedule delivery through the local Granite Group branch warehouse team

  • Follow-up on the delivery at a pre-determined time to confirm the customer’s delight and satisfaction

  • Promptly answer calls coming into the shared CASST customer service phone line

  • Promptly respond to email coming into the shared CASST customer service email group

  • Promptly log details related to calls and emails into the ticket management system so that any CASST member can help any customer with any order at any time

  • Initiate product returns with vendors and deliver required paperwork to individual Granite Group branches

  • Work through problems with delivered products and warranty issues

  • Check product stock/lead times for sales associates, upon request

  • Upon the request of a showroom sales associate, create a SpecBook (a document outlining potential products for a bath or kitchen project) and send it to a customer, or return it to the sales associate

  • Act as a knowledgeable showroom resource to Granite Group coworkers

  • Other business-building activities/duties as CASST efficiency and capabilities evolve

Knowledge, Skills and Abilities

  • Customer service oriented: having a positive attitude and showing a genuine eagerness to help

  • Friendly, approachable demeanor

  • Excellent detail, organizational and time management skills; ability to prioritize

  • Attentive to timelines and thoughtful follow-up

  • Able to teach and influence the behavior of others

  • Strong communication (written and verbal) and interpersonal skills

  • Knowledge of common computer applications and internet search techniques

Education and Experience Required

  • High school diploma or general education degree (GED)

This Job Description describes the general nature and level of work being performed in this role. This is not intended to be an exhaustive list of all duties and indeed responsibilities may be assigned, as required, by management. In addition, other knowledge, skills and abilities may be required as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The Granite Group is an Equal Opportunity Employer.

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