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Skype for Business (SfB) Engineer

We are seeking a dedicated and self-motivated Skype for Business Engineer to manage and optimize our global Skype for Business (SfB) environments, specifically versions 2015 and 2019. This critical role involves the management, maintenance, and migration of both Skype for Business Standard Edition (SfB SE) and Persistent Chat rooms, ensuring a seamless and non-disruptive transition to a unified solution for global users. The ideal candidate will be responsible for overseeing the entire Skype for Business environment until migration is complete, at which point legacy services can be decommissioned.

This position requires technical expertise in Skype for Business, a strong focus on operational efficiency, and a commitment to providing optimal service across our global communication networks.

Key Responsibilities:

Skype for Business Environment Management:

• Oversee and maintain both Skype for Business 2015 and 2019 environments, ensuring they are fully operational and performing optimally.
• Provide 24/7 operational support for both internal and federated users globally, troubleshooting and resolving issues promptly.
• Perform routine monitoring, updates, and patching of the Skype for Business infrastructure to ensure reliability and security.

Migration Planning & Execution:

• Develop and execute a migration plan for moving all users and services from legacy Skype for Business environments to SfB SE.
• Plan, coordinate, and implement the migration of all persistent chat rooms to the new environment with minimal impact to end users.
• Ensure migration activities are performed seamlessly with minimal downtime or disruption to the global enterprise service.

Optimization & Performance Tuning:

• Continuously monitor system performance and troubleshoot issues, ensuring high availability, reliability, and quality of service.
• Identify and implement optimizations to enhance the scalability, efficiency, and performance of Skype for Business environments.

Collaboration & Coordination:

• Work closely with cross-functional teams, including network engineers, IT support, and other departments, to ensure smooth operations and issue resolution.
• Provide technical expertise and support during migration phases, ensuring alignment with business and communication needs.

Legacy Services Decommissioning:

• Oversee the removal of legacy Skype for Business services once all users and persistent chat rooms have been migrated successfully to the new platform.
• Document all migration steps, configurations, and decommissioning procedures to ensure clear audit trails and compliance.

Documentation & Reporting:

• Maintain up-to-date system documentation, including architectural diagrams, migration plans, and troubleshooting guides.
• Provide regular reports on system health, performance, and migration progress to senior leadership and stakeholders.

WHAT YOULL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Skype for Business (SfB) Engineer must have:
Education: Bachelor of Arts/Bachelor of Science
Experience: 5+ years of related experience managing Skype for Business environments, including migrations and persistent chat management.
Technical skills:

• Strong hands-on experience with Skype for Business 2015 and 2019, including installation, configuration, and ongoing management.
• Deep knowledge of Skype for Business architecture, persistent chat rooms, and migration strategies.
• Experience with Microsoft Teams migration strategies (optional, but preferred).

Problem Solving:

• Excellent troubleshooting skills and the ability to resolve complex communication infrastructure issues.
• Ability to quickly identify root causes of system failures and implement effective solutions.

Project Management:

• Proven experience in planning and executing large-scale migrations with minimal user impact.
• Strong attention to detail and ability to manage multiple migration tasks simultaneously.

Communication:

• Excellent verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders.
• Ability to work collaboratively in a fast-paced, dynamic global environment.

Self Starter:

• Strong initiative with the ability to work independently and proactively identify opportunities for improvement.
• Passion for operational excellence and continuous improvement.

Hands-on experience with PowerShell scripting for automation and troubleshooting within the Skype for Business environment.

Experience in enterprise-scale communications systems and their integration with other IT services.

Must be willing to support an on-call rotation

Security clearance level: TS/SCI w/Poly
US citizenship required

Certification Required: 8570 compliant with a Security + certificate

Location: Onsite Annapolis Junction, MD

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.