Sewer & Drain Cleaning Technician
Department: Plumbing
Employment Type: Full Time
Location: Rochester, NY
Compensation: $22.00 - $32.00 / hour
Description
We are looking for a reliable and skilled Sewer & Drain Cleaning Technician to join our field operations team. In this hands-on role, you will be responsible for diagnosing, cleaning, and maintaining residential and commercial sewer and drain systems using a variety of specialized equipment. You will respond to both scheduled service calls and emergency situations, delivering professional and efficient service to every customer. This is a physically demanding position that requires a strong work ethic, mechanical aptitude, and a commitment to safety.
Key Responsibilities
Drain & Sewer Cleaning
โข Operate hydro-jetting equipment to clear blockages in residential and commercial drain lines
โข Use electric drain machines (cable machines) to remove stoppages in sinks, toilets, floor drains, and main sewer lines
โข Perform root cutting and grease removal in sewer mains and lateral lines
โข Clean and maintain storm drains, catch basins, grease traps, and lift stations
โข Respond to emergency drain and sewer service calls, including after-hours when required
Inspection & Diagnostics
โข Operate sewer camera inspection equipment (CCTV) to identify blockages, root intrusion, pipe damage, and line offsets
โข Accurately locate and mark sewer cleanouts, drain access points, and underground line paths
โข Document inspection findings with video and written reports for customers and office staff
โข Identify upsell opportunities such as pipe lining, spot repairs, or full replacements and communicate them professionally to customers
Equipment Operation & Maintenanceโข Safely operate and maintain all assigned service vehicles, trailers, and equipment
โข Perform daily pre-trip vehicle inspections and report maintenance needs
โข Keep equipment clean, organized, and in working order at all times
Customer Service & Professionalism
โข Represent the company professionally at all customer locations - residential homes, apartment complexes, restaurants, and commercial facilities
โข Explain findings and recommended services to customers in a clear, non-technical manner
โข Collect payment and complete service documentation accurately in the field
โข Maintain a clean, organized work area and leave job sites in the same or better condition than found
Safety & Compliance
โข Follow all OSHA safety standards, confined space entry procedures, and company safety protocols
โข Wear required personal protective equipment (PPE) at all times on job sites
โข Properly handle, transport, and dispose of waste materials in compliance with local regulations
โข Participate in ongoing safety training and toolbox talks
Qualifications
Requiredโข 1+ year of experience in drain cleaning, plumbing, or a related trade (will consider motivated entry-level candidates)
โข Ability to operate hydro-jet and cable drain cleaning equipment
โข Valid driver's license with a clean driving record; CDL preferred or willingness to obtain
โข Ability to lift 50+ lbs, work in confined spaces, and perform physically demanding tasks outdoors in all weather conditions
โข Strong problem-solving skills and mechanical aptitude
โข Professional appearance and customer-facing communication skills
Preferred
โข Experience with CCTV sewer camera systems (RIDGID, Aries, or similar)
โข Familiarity with commercial grease trap and lift station service
โข Knowledge of local plumbing codes and sewer regulations
โข Prior experience with ServiceTitan, Jobber, or similar field service software
This role requires frequent bending, kneeling, lifting (up to 75 lbs), and working in confined, wet, or underground environments. Technicians must be comfortable working outdoors year-round and may be exposed to raw sewage, hazardous gases, and other environmental conditions. Proper PPE and safety training are provided.
Benefits
- Competitive pay
- Comprehensive health insurance (including dental and vision)
- Health Saving Account with company contribution
- Company Paid Life Insurance
401(k) plan with company matching
- Paid Time Off
- Paid Holidays
- Company Vehicle
Paid on-the-job training and certification support