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Services Beyond Support Jobs (NOW HIRING)

Brown & Brown, Inc.

Systems Support Specialist

$28/hr

The Systems Support Specialist will provide systems support to all areas of the profit center ... Free Mental Health & Enhanced Advocacy Services * Beyond Benefits: Paid Time Off, Holidays ...

CrossFire Group

Support Staff

Shelby Township, MI · On-site

$21/hr

Support with IT needs and Help Desk tickets as required. * Coordinate and document 15 Day Notices ... We are proud of now providing full services beyond recruiting and staffing. Our portfolio of ...

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

... beyond support across every interaction. To be successful in role, you must be articulate ... Monitor and follow up on tickets in the service desk queue * Monitor and follow up on requests in ...

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All JobsServices Beyond Support Jobs

Services Beyond Support information

See salary details

$33K

$58.7K

$97K

How much do services beyond support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for services beyond support in the United States is $58,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Services Beyond Support professional typically collaborate with other departments to resolve client issues?

Professionals in Services Beyond Support often work cross-functionally, partnering with technical teams, product managers, and customer success to address complex client needs. This role requires clear communication and coordination to ensure that solutions are both technically sound and aligned with client expectations. Regular meetings, ticketing systems, and escalation protocols are commonly used to facilitate effective collaboration and maintain high standards of customer satisfaction.

What is the difference between Services Beyond Support vs Customer Service Representative?

AspectServices Beyond SupportCustomer Service Representative
Required CredentialsTypically no formal certifications, but industry-specific knowledge helpsHigh school diploma; sometimes certifications in customer service
Work EnvironmentTechnical support centers, client sites, remote supportCall centers, retail, office settings
Employer & Industry UsageIT, technical services, product supportRetail, telecommunications, service industries
Common Search & ComparisonTechnical support, product assistanceCustomer service, client communication

Services Beyond Support focuses on technical and specialized assistance, often requiring industry knowledge, while Customer Service Representatives handle general client inquiries and support in customer-facing roles. Both roles are essential but differ in technical complexity and work environment.

What are the key skills and qualifications needed to thrive in a Services Beyond Support role, and why are they important?

To excel in a Services Beyond Support position, you generally need strong customer service abilities, problem-solving skills, and a solid understanding of the company's products or services. Familiarity with customer relationship management (CRM) software, ticketing systems, and relevant certifications in service management (such as ITIL or HDI) are often required. Exceptional communication, empathy, and adaptability help professionals exceed client expectations and build lasting relationships. These skills are crucial for ensuring customer satisfaction, retaining clients, and driving continuous service improvement.

What are Services Beyond Support?

Services Beyond Support generally refers to additional services offered by a company that go beyond traditional customer support, such as proactive consulting, training, system optimization, or strategic guidance. These services are designed to help clients maximize the value of their products or solutions, improve efficiency, and achieve business goals. They often include tailored solutions, ongoing education, and expert advice to ensure long-term customer success.
More about Services Beyond Support jobs
What cities are hiring for Services Beyond Support jobs? Cities with the most Services Beyond Support job openings:
What states have the most Services Beyond Support jobs? States with the most job openings for Services Beyond Support jobs include:
What job categories do people searching Services Beyond Support jobs look for? The top searched job categories for Services Beyond Support jobs are:
Services Beyond Support jobs near you
Infographic showing various Services Beyond Support job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 65% Full Time, 17% Part Time, 6% Temporary, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,667 per year, or $28.2 per hour.

IT Specialist - Operations & Support

Alfa Dental Support, Inc.

Brooklyn, NY

$65K - $78K/yr

Full-time

Posted 17 days ago

Job description

This role is hands-on from day one: supporting users, resolving issues, and maintaining IT operations across multiple locations, while gradually expanding into process ownership, documentation, and system improvements.

ResponsibilitiesIT Support & Operations
  • Troubleshoot end-user issues (hardware, software, network, printers)
  • Manage onboarding/offboarding and user access (Microsoft 365)
  • Maintain and prioritize ticket queue with clear documentation
  • Support multi-site environment across 60+ locations
On-Site Support & Coordination
  • Travel 1–2 times per week to Brooklyn, Queens, and Staten Island locations
  • Work with vendors and validate work performed
  • Assist with equipment deployments and issue resolution
Process Improvement
  • Create and maintain SOPs, guides, and documentation
  • Identify recurring issues and implement long-term fixes
  • Contribute to improving IT workflows and support processes
Growth & Ownership
  • Take ownership of assigned locations and support outcomes
  • Help build training materials and internal documentation
  • Grow into a Lead-level role with increased responsibility over time
RequirementsExperience
  • 5+ years of IT support experience preferred
  • Minimum 2–3 years in a service desk or end-user support role (required)
  • Experience supporting multiple users or locations
Technical Skills
  • Windows and endpoint troubleshooting
  • Microsoft 365 administration (user management, permissions)
  • Networking fundamentals (DNS, DHCP, connectivity)
  • Printers, peripherals, and on-site troubleshooting
  • Experience working in a ticketing system
What We’re Looking For
  • Strong troubleshooting and problem-solving ability
  • Ability to prioritize and work through multiple issues efficiently
  • High accountability—tasks are completed and properly documented
  • Comfortable in a fast-paced, hands-on environment
  • Interest in growing beyond support into systems and operations
Compensation
  • $65,000 – $78,000 base salary
  • Based on experience and capability
  • Growth tied to performance and expanded responsibility
Benefits
  • Health, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Career growth into Lead / Supervisor role
  • Direct mentorship from IT leadership
  • Exposure to multi-site IT operations and infrastructure
  • Opportunity to build processes, documentation, and workflows
Work Environment
  • On-site role with local travel required
  • Fast-paced, multi-location support environment
  • Lean IT team with high ownership
  • Focus on improving systems, not just reacting to issues
Who This Role Is For
  • Mid-level IT professionals ready to take on more responsibility
  • Candidates looking to grow into leadership over time
  • Individuals who take ownership and improve systems
Who This Role Is Not For
  • Entry-level candidates
  • Senior engineers or IT managers
  • Candidates looking for a low-responsibility or slow-paced role