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Service Writing Jobs in Louisiana (NOW HIRING)

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Service Writing information

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How much do service writing jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for service writing in Louisiana is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $23.85 per hour, depending on experience, location, and employer.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

How does a service writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

Can you be a service writer with no experience?

Service writers typically need some knowledge of automotive repair and customer service skills, but entry-level positions may be available for those without prior experience. Training is often provided on the job, and familiarity with repair orders and basic tools can be helpful. Certifications like ASE can improve prospects but are not always required for starting roles.

How does a service writer get paid?

A service writer typically earns a combination of a base salary and commissions or bonuses based on the sales they generate or the services they sell. Compensation may also include benefits such as health insurance and paid time off, and some employers offer performance-based incentives to motivate sales and customer satisfaction.

How to get into service writing?

To get into service writing, develop strong communication and technical skills, often through relevant education or training in automotive, mechanical, or technical fields. Gaining experience with diagnostic tools and understanding service procedures can also be beneficial, and some employers prefer candidates with certifications such as ASE or manufacturer-specific training.

What do you do as a service writer?

A service writer acts as a liaison between customers and the service department in an auto repair or maintenance shop. They document customer concerns, create repair orders, communicate repair details and costs, and ensure the work is completed efficiently. Strong communication skills and familiarity with diagnostic tools or service management software are often required.

What cities in Louisiana are hiring for Service Writing jobs?

Cities in Louisiana with the most Service Writing job openings:

Service Writing jobs near you
Infographic showing various Service Writing job openings in Louisiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,200 per year, or $20.8 per hour.

Automotive Service Writer

Ralph Sellers Chrysler Dodge Jeep RAM

Gonzales, LA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 9 hours ago

Job description

Service Writer
Ralph Sellers Motor Company is one of the fastest growing dealerships in Louisiana and we strive to offer customers an outstanding service experience during visits. Professional attitude and great customer service is a must.
Job Responsibilities:
  • Greeting and welcoming customers to the service department
  • Listening and documenting customer interests and concerns
  • Preparing repair orders in the system
  • Presents a menu of recommended maintenance and additional services to every client
  • Verifying warranty and service contract coverage
  • Communicating with management and technicians
  • Providing updates to the customer on the status of their vehicle
  • Delivering the vehicle to the customer and explaining work completed
  • Developing a rapport with customers to build a repeat customer base
  • Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned
  • Keeps Service Manager informed of all problems and potential problems involving clients, repairs, and equipment
  • Asking the customer for feedback on our performance and maintain required CSI ratings

Benefits:
  • Competitive pay based on individual production
  • 401(k) Options with Employer Contributions
  • Opportunities for Advancement
  • Paid Vacation, Medical, 401k, etc.
  • Industry leading technology

Qualifications:
  • Work ethic
  • College degree/equivalent or sales experience or customer service experience
  • Focus on quality customer service
  • Strong communication skills and phone etiquette
  • Ability to multi-task and solve problems in a fast-paced working environment
  • Basic computer knowledge and skills

We are a new Chrysler Dodge Jeep Ram Hyundai & Used Car Dealer in Gonzales, Serving the Greater Baton Rouge area. At Ralph Sellers Motor Company, we strive to offer all of our guests the highest level of courtesy, professionalism, knowledge and honesty. As a family-owned and operated business for the past 40 years, we strive hard to make sure every one of our guests feels completely satisfied.
All applicants must be able to demonstrate ability to pass pre-employment
Contact Shane Vines at 225-529-1665, apply in person or apply online.
Apply Online:
14215 Airline Hwy Gonzales, Louisiana 70737

Apply