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Service Writer Jobs in Ludlow, MA (NOW HIRING)

Walmart

Auto Care Center Service Writer

Leicester, MA · On-site

$16 - $29/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Chicopee, MA · On-site

$16 - $29/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Bertera Chevrolet Inc.

Service Advisor

Palmer, MA

$50K - $80K/yr

Automotive Service Writer Advisor Job Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting ...

Bertera Chevrolet Inc.

Service Advisor

Palmer, MA · On-site

Automotive Service Writer Advisor Job Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting ...

Bertera Chevrolet Inc.

Service Advisor

Palmer, MA · On-site

Automotive Service Writer Advisor Job Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting ...

The Ivy of McKinney

Service Advisor

Palmer, MA · On-site

$50K - $80K/yr

Automotive Service Writer Advisor Job Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting ...

Bertera Auto Group

Service Advisor

Palmer, MA · On-site

$50K - $80K/yr

Automotive Service Writer Advisor Job Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting ...

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Service Writer information

See Ludlow, MA salary details

$12

$25

$44

How much do service writer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for service writer in Ludlow, MA is $25.50, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $29.28 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
More about Service Writer jobs

What job categories do people searching Service Writer jobs in Ludlow, MA look for?

The top searched job categories for Service Writer jobs in Ludlow, MA are:

What cities near Ludlow, MA are hiring for Service Writer jobs?

Cities near Ludlow, MA with the most Service Writer job openings:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Ludlow, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,039 per year, or $25.5 per hour.

Auto Care Center Service Writer

Walmart

Leicester, MA • On-site

$16 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,466 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Hourly Wage: $16 - $29 per/hour
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Employment Type: Full-Time

Available shifts: Mid-Shift, Closing

Location

Walmart Supercenter #3409
20 SOOJIAN DR, LEICESTER, MA, 01524, US

Job Overview

These Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology.

Benefits & perks

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

What Walmart employees say

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Benefits

Hours and flexibility

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

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