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Service Transition Manager Jobs in Calgary, AB (NOW HIRING)

Canadian Blood Services

Project Manager

Calgary, AB

CA$99K - CA$117K/yr

About the role Canadian Blood Services is looking for a Temporary Full-Time Project Manager to join ... Projects also ensure that robust move and transition plans are in place and that operational teams ...

YWCA Calgary

Case Manager

Calgary, AB · On-site

Reporting to the Manager, Transitional Housing, the Case Manager supports women navigating the ... Provide general oversight of service delivery to ensure alignment with social work best practices ...

CIBC

Analyst, Client Onboarding & Service

Calgary, AB · Hybrid

Client Service - As an integral member of the client deal team, act as a primary contact for an ... management solution(s). Follow up and maintain communication throughout the transition with all ...

YWCA Calgary

Family Supports Navigator

Calgary, AB · On-site

Coordinate supportive handoffs and help families through service transitions * Follow up with ... Privacy statement: Personal information is managed in accordance with Alberta's Personal ...

Tangent Services

Business Development Manager

Calgary, AB · On-site

CA$100K/yr

Supporting a smooth transition from signed agreement into project delivery * Using lessons from won ... Experience selling complex technical or professional services * Experience managing proposals ...

KBR

Program Manager

Calgary, AB · On-site

Program Manager KBR Sustainable Technology Solutions (STS) provides holistic and value-added ... services, deep technical domain expertise, energy transition solutions, high-end design ...

Sapsol Technologies Inc

Project Manager

Calgary, AB

Facilitating workshops and interviews with Financial Services, Technology Services, and other ... Supporting contract negotiations, contract finalization, and transition to project initiation with ...

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Service Transition Manager information

What is the difference between Service Transition Manager vs Service Desk Analyst?

AspectService Transition ManagerService Desk Analyst
Required credentialsITIL certification, relevant IT service management experienceITIL foundation, basic IT support knowledge
Work environmentProject-based, involved in change and release managementHelp desk, frontline support, customer interaction
Employer and industry usageIT service providers, large organizations with complex IT servicesIT support centers, corporate IT departments

The Service Transition Manager focuses on managing the transition of new or changed IT services into live environments, requiring project management skills and ITIL knowledge. In contrast, the Service Desk Analyst provides frontline support to users, handling incidents and service requests. While both roles require ITIL certification, their responsibilities, work environments, and employer settings differ significantly.

What is the role of a Service Transition Manager?

A Service Transition Manager oversees the process of transitioning new or changed IT services into live operation, ensuring minimal disruption and smooth implementation. They coordinate activities across teams, manage risks, and ensure that service delivery meets organizational standards, often utilizing frameworks like ITIL.
Service Transition Manager jobs near you
Infographic showing various Service Transition Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Manager, IT Service Delivery

Hopewell Residential Management LP

Calgary, AB

Full-time

Re-posted 3 days ago

Job description

Title: Manager, IT Service Delivery
Company: Hopewell Residential Management 
Employment Type: Full-time, Permanent
Location: Calgary, AB  About Hopewell ResidentialHopewell Residential is one of Calgary's leading home builders and a respected community developer in Western Canada. Our technology environment is undergoing the most significant change in two decades, anchored by an ERP replacement and a broader digital strategy.The OpportunityWe are hiring a Manager, IT Service Delivery to lead day-to-day IT service operations through the ERP transition and into a new steady-state operating model.This role owns IT service delivery outcomes: ticketing, vendor management, ITSM discipline, and the relationship between IT and the business. You will steward the service function through ERP selection, implementation, go-live, and stabilization, and then lead it as a permanent capability.What You Will Do1. Own IT Service Delivery
  • Own end-to-end IT service delivery for the business, including intake, triage, escalation, and resolution.
  • Establish and enforce ITSM discipline, tooling, and operational standards.
  • Act as the primary relationship owner between IT and functional leaders across operations, finance, sales, marketing, and construction.
  • Support Enterprise solutions such as Salesforce, NEWSTAR, Monday.com etc. through a team of internal team members, vendors and contractors.
2. Lead ERP Service Readiness & Stabilization
  • Participate meaningfully in ERP partner selection, including vendor presentations, scoring, contract input, and run-readiness evaluation.
Define and own ERP service readiness, including:
  • Support model design
  • Cutover and go-live support planning
  • Hypercare execution
  • Post-go-live stabilization
  • Carry accountability for ERP operational performance through the first 12 months post go-live.
3. Team Leadership & EvolutionLead a team evolving over time:
  • Current state: 1 analysts
  • Future state (12–18 months): 2 specialized analysts (Salesforce/Business Apps; AI/Microsoft/Data)
  • Hire, coach, prioritize, and hold the team accountable as the function scales.
  • Ensure roles are clear, workloads are sustainable, and knowledge is not concentrated in individuals.
4. Vendor & Partner Management
  • Own relationships with managed services providers, ERP vendors, Salesforce specialists, and Microsoft contractors.
  • Negotiate and manage SOWs, rate cards, SLAs, and performance expectations.
  • Drive accountability, escalation discipline, and continuous improvement with vendors.
5. Governance & Operating Model Participation
  • Participate as a member of all Enterprise Application Steering Committees.
  • Maintain RACI accountability for service delivery readiness, ITSM tooling, and vendor performance.
  • Work with the IT Leadership team to formalize and maintain governance structures, decision rights, and escalation paths.
6. Cross-Functional PartnershipPartner closely with the IT and business team members:
  • Define business vs. technical issue triage
  • Establish clean handoffs between project delivery and operations
  • Ensure continuity through system implementation and beyond
Organizational ContextHopewell Residential is part of the Hopewell family of companies. Central IT services (infrastructure, identity, endpoint, cyber) are provided by Hopewell Capital.You will work with the Fractional CIO to formalize and maintain the RACI defining the boundary between:
  • Hopewell Residential application and service delivery
  • Hopewell Capital central IT services
What You Bring
  • 5–8 years of progressive IT experience with a clear focus on service delivery and vendor management
  • Demonstrated experience running or standing up an ITSM function
  • Comfort owning outcomes across multiple application platforms without being the deepest technical expert
  • Strong communication skills with business leaders who are not IT-native
  • ERP transition experience in a mid-market environment is a strong asset
What Success Looks LikeAt 6 Months
  • ERP partner selection participation complete
  • Enterprise Application Vendor relationships formalized with clear SOWs and expectations
  • Application service delivery model defined (support tiers, escalation paths, tooling direction)
  • Foundational ITSM processes integrated in service delivery
At 12 Months (ERP Go-Live)
  • ERP is live with a functioning hypercare model
  • ITSM tooling supports ERP and non-ERP workloads cohesively
  • Service team build-out complete
At 24 Months (Post-Stabilization)
  • ERP is stable and fully transitioned into BAU operations
  • Application portfolio rationalized to approximately 10–12 core tools
  • Vendor performance is measured, managed, and continuously improved
  • IT service delivery is viewed as a strategic partner, not a reactive support function

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