ServiceNow Technical Lead
Ottawa, ON · On-site
Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a ... At least 3 years of hands-on experience with ServiceNow CMDB, ITOM, Discovery, Service Mapping, or ...
ServiceNow Technical Lead
Ottawa, ON · On-site
Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a ... At least 3 years of hands-on experience with ServiceNow CMDB, ITOM, Discovery, Service Mapping, or ...
... developers of renewable power, with $125 billion power assets under management. Our diverse ... transition to a net-zero. About the role Reporting to the Technology Services Manager, the Senior ...
... developers of renewable power, with $125 billion power assets under management. Our diverse ... transition to a net-zero. About the role Reporting to the Technology Services Manager, the Senior ...
... developers of renewable power, with $125 billion power assets under management. Our diverse ... transition to a net-zero. About the role Reporting to the Technology Services Manager, the Senior ...
... developers of renewable power, with $125 billion power assets under management. Our diverse ... transition to a net-zero. About the role Reporting to the Technology Services Manager, the Senior ...
Account Manager - Kickbox
Ottawa, ON · On-site
We provide high-volume transactional and marketing email relay services to businesses worldwide ... Key Responsibilities 1. Client Onboarding & Sales Transition * The Post-Sales Liaison: Partner with ...
Account Manager - Kickbox
Ottawa, ON · On-site
We provide high-volume transactional and marketing email relay services to businesses worldwide ... Key Responsibilities 1. Client Onboarding & Sales Transition * The Post-Sales Liaison: Partner with ...
Account Manager - Kickbox
Ottawa, ON · On-site
We provide high-volume transactional and marketing email relay services to businesses worldwide ... Key Responsibilities 1. Client Onboarding & Sales Transition * The Post-Sales Liaison: Partner with ...
Account Manager - Kickbox
Ottawa, ON · On-site
We provide high-volume transactional and marketing email relay services to businesses worldwide ... Key Responsibilities 1. Client Onboarding & Sales Transition * The Post-Sales Liaison: Partner with ...
Account Manager - Kickbox
Ottawa, ON · On-site
We provide high-volume transactional and marketing email relay services to businesses worldwide ... Key Responsibilities 1. Client Onboarding & Sales Transition * The Post-Sales Liaison: Partner with ...
Quick apply
Account Manager - Kickbox
Ottawa, ON · On-site
We provide high-volume transactional and marketing email relay services to businesses worldwide ... Key Responsibilities 1. Client Onboarding & Sales Transition * The Post-Sales Liaison: Partner with ...
We provide high-volume transactional and marketing email relay services to businesses worldwide ... Key Responsibilities 1. Client Onboarding & Sales Transition * The Post-Sales Liaison: Partner with ...
We provide high-volume transactional and marketing email relay services to businesses worldwide ... Key Responsibilities 1. Client Onboarding & Sales Transition * The Post-Sales Liaison: Partner with ...
Job purpose: The Professional Services Project Manager plays a key role in supporting the ... Working closely with Account Executives, Sales Engineers, the Implementation Team, and clients ...
Job purpose: The Professional Services Project Manager plays a key role in supporting the ... Working closely with Account Executives, Sales Engineers, the Implementation Team, and clients ...
Project Manager
Kanata, ON · On-site
CA$90K - CA$120K/yr
Job purpose: The Professional Services Project Manager plays a key role in supporting the ... Working closely with Account Executives, Sales Engineers, the Implementation Team, and clients ...
Quick apply
Project Manager
Kanata, ON · On-site
CA$90K - CA$120K/yr
Job purpose: The Professional Services Project Manager plays a key role in supporting the ... Working closely with Account Executives, Sales Engineers, the Implementation Team, and clients ...
... leur transition vers des methodologies agiles. La personne retenue jouera un role cle dans ... Sans etre exhaustifs, voici les services et livrables que devra fournir la personne retenue
... leur transition vers des methodologies agiles. La personne retenue jouera un role cle dans ... Sans etre exhaustifs, voici les services et livrables que devra fournir la personne retenue
Coach agile
Ottawa, ON · On-site
... leur transition vers des méthodologies agiles. La personne retenue jouera un rôle clé dans ... Sans être exhaustifs, voici les services et livrables que devra fournir la personne retenue
Quick apply
Coach agile
Ottawa, ON · On-site
... leur transition vers des méthodologies agiles. La personne retenue jouera un rôle clé dans ... Sans être exhaustifs, voici les services et livrables que devra fournir la personne retenue
Solution Architect
Ottawa, ON · Remote
Basic Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering ... Experience designing solutions utilizing cloud services, SaaS platforms, APIs, microservices, event ...
Solution Architect
Ottawa, ON · Remote
Basic Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering ... Experience designing solutions utilizing cloud services, SaaS platforms, APIs, microservices, event ...
... developers of renewable power, with $125 billion power assets under management. Our diverse ... transition to a net-zero. About the Role As a Senior Accountant, under our Business Services Group ...
... developers of renewable power, with $125 billion power assets under management. Our diverse ... transition to a net-zero. About the Role As a Senior Accountant, under our Business Services Group ...
Execution Solution Lead
Ottawa, ON · On-site
Develop comprehensive transition plans and post-delivery sustainment plans. * Prepare milestone ... Bachelor's degree in Engineering, Science, Business Administration, or a related field. * Minimum ...
Execution Solution Lead
Ottawa, ON · On-site
Develop comprehensive transition plans and post-delivery sustainment plans. * Prepare milestone ... Bachelor's degree in Engineering, Science, Business Administration, or a related field. * Minimum ...
Accountant
Gatineau, QC · On-site
... developers of renewable power, with $125 billion power assets under management. Our diverse ... transition to a net-zero. About the Role As an Accountant under our Business Services Group, you ...
Accountant
Gatineau, QC · On-site
... developers of renewable power, with $125 billion power assets under management. Our diverse ... transition to a net-zero. About the Role As an Accountant under our Business Services Group, you ...
Accountant
Gatineau, QC · On-site
... developers of renewable power, with $125 billion power assets under management. Our diverse ... transition to a net-zero. About the Role As an Accountant under our Business Services Group, you ...
Accountant
Gatineau, QC · On-site
... developers of renewable power, with $125 billion power assets under management. Our diverse ... transition to a net-zero. About the Role As an Accountant under our Business Services Group, you ...
Senior Accountant
Gatineau, QC · On-site
... developers of renewable power, with $125 billion power assets under management. Our diverse ... transition to a net-zero. About the Role As a Senior Accountant, under our Business Services Group ...
Senior Accountant
Gatineau, QC · On-site
... developers of renewable power, with $125 billion power assets under management. Our diverse ... transition to a net-zero. About the Role As a Senior Accountant, under our Business Services Group ...
... developers of renewable power, with $125 billion of power assets under management. Our diverse ... Provide ERP application support for financial business applications, including incidents, service ...
... developers of renewable power, with $125 billion of power assets under management. Our diverse ... Provide ERP application support for financial business applications, including incidents, service ...
... developers of renewable power, with $125 billion power assets under management. Our diverse ... global transition to net zero. Come Join Us At Brookfield Renewable, we attract and retain high ...
... developers of renewable power, with $125 billion power assets under management. Our diverse ... global transition to net zero. Come Join Us At Brookfield Renewable, we attract and retain high ...
Director, Finance
Gatineau, QC · On-site
... developers of renewable power, with $125 billion of power assets under management. Our diverse ... global transition to net zero. Come Join Us At Brookfield Renewable, we attract and retain high ...
Director, Finance
Gatineau, QC · On-site
... developers of renewable power, with $125 billion of power assets under management. Our diverse ... global transition to net zero. Come Join Us At Brookfield Renewable, we attract and retain high ...
Service Transition Engineer information
What is a service transition engineer?
Service Transition Engineers are IT professionals responsible for ensuring that new or modified IT services are successfully deployed into live operational environments. They manage the transition process, coordinating activities such as testing, change management, documentation, and communication between development and operations teams. Their goal is to minimize risks, ensure service quality, and make sure that services meet business and user requirements during and after deployment.
What are the primary challenges a service transition engineer faces when moving new services into production?
Service Transition Engineers frequently encounter challenges ensuring that new or updated services are smoothly integrated into the live environment without disrupting existing operations. This requires careful coordination with development, operations, and support teams to validate documentation, manage risks, and verify that all acceptance criteria are met. Handling tight project timelines and managing stakeholder expectations are also common challenges, making strong communication and organizational skills essential for success in this role.
What are the key skills and qualifications needed to thrive as a service transition engineer, and why are they important?
To thrive as a Service Transition Engineer, you need a solid understanding of IT service management (ITSM), project management, and systems integration, often supported by a degree in IT or a related field. Familiarity with ITIL frameworks, change management tools, and configuration management databases (CMDB) is typically required, and ITIL certification is highly valued. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These competencies are crucial for ensuring smooth transitions of IT services from development to operations, minimizing disruption and maximizing service reliability.
What is the difference between Service Transition Engineer vs Service Desk Analyst?
| Aspect | Service Transition Engineer | Service Desk Analyst |
|---|---|---|
| Required credentials | ITIL certification, technical knowledge | ITIL certification, customer service skills |
| Work environment | Project-based, technical teams, change management | Help desk, customer support, incident handling |
| Employer and industry usage | IT service providers, large organizations | IT support centers, service providers |
| Common search intent | Transitioning new services, change management | Handling user issues, incident resolution |
While both roles involve ITIL practices and support, the Service Transition Engineer focuses on managing the deployment and transition of new or changed services, ensuring smooth integration. The Service Desk Analyst primarily handles day-to-day user issues and incident management. Understanding these differences helps organizations assign the right roles for efficient IT service delivery.
ServiceNow Technical Lead
Ottawa, ON • On-site
Alquemy
Full-time
Re-posted 16 days ago
Job description
Job Description ServiceNow Technical Lead Position Summary We are seeking an experienced ServiceNow Technical Lead to provide technical leadership for the design, implementation, and optimization of ServiceNow solutions, with a focus on Configuration Management Database (CMDB) and IT Operations Management (ITOM). This role will lead technical delivery, guide solution architecture, and collaborate with cross-functional teams to ensure scalable, reliable, and well-governed ServiceNow implementations. Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Minimum of 5 years of experience designing, implementing, or supporting enterprise ServiceNow solutions. At least 3 years of hands-on experience with ServiceNow CMDB, ITOM, Discovery, Service Mapping, or related capabilities. Proven experience leading complex ServiceNow implementations or technical projects.
Strong understanding of cloud platforms and cloud-to-CMDB integration concepts. Experience with ServiceNow integrations, Import Sets, Transform Maps, Integration Hub, MID Servers, and REST/SOAP APIs. Solid knowledge of ITIL principles, CMDB governance, and data quality best practices.
Strong analytical, communication, and technical documentation skills. ServiceNow certifications are considered an asset. Key Responsibilities Lead the technical design, implementation, and enhancement of ServiceNow CMDB and ITOM solutions.
Define and maintain CMDB data models, configuration item (CI) structures, and governance standards. Design and implement integrations between cloud platforms and ServiceNow. Ensure CMDB data quality through reconciliation, monitoring, and continuous improvement initiatives.
Develop technical documentation, implementation plans, and operational procedures. Provide technical leadership, mentoring, and guidance to project teams and stakeholders. Collaborate with infrastructure, cloud, security, and operations teams to deliver integrated solutions.
Support testing, deployment, troubleshooting, and transition to operational support. Knowledge & Skills Strong technical expertise in the ServiceNow platform, CMDB, and ITOM. Experience with cloud technologies and enterprise system integrations.
Excellent problem-solving, analytical, and troubleshooting skills. Strong communication and stakeholder management abilities. Ability to lead technical initiatives while managing multiple priorities in a fast-paced environment.
Commitment to delivering high-quality, scalable, and supportable solutions.