Service Tech Manager Jobs in Wisconsin (NOW HIRING)

About Oshkosh Delivery, an Oshkosh company

Oshkosh Delivery is dedicated to redefining the future of last-mile and commercial delivery. Built on Oshkosh Corporation's legacy of engineering excellence and innovation, we design and manufacture advanced delivery vehicles that are durable, efficient, and sustainable. With a focus on reliability, driver experience, and cutting-edge technology, Oshkosh Delivery empowers fleets and businesses to move goods smarter, safer, and with confidence, today and for the road ahead.

Leads a medium to large size team and is responsible for the deliverables of team and executing the IT goals and strategy. Responsible for coaching and developing the members of the team by setting clear goals, providing feedback, and supporting team members in their career development plans. Additional responsibilities include defining budgets, driving process improvement, innovation, and building a culture based on the IT Competencies of customer obsession, agility, results, and entrepreneurship as well as the Oshkosh leadership traits. Possesses strong knowledge of ERP applications, preferably JDE, integration technologies, interfaces and key value stream processes within engineering, manufacturing and aftermarket (service and warranty).

YOUR IMPACT

Lead a team of information technology professionals through performance management, annual reviews, career coaching, personal development plans, and promoting a people first culture.

Ensure compliance with IT and business policies and audit requirements including and

coordinating measuring, and reporting on the technical aspect of IT management.

Deepen understanding of core business domains across advanced digital solutions, digital manufacturing, ecommerce, and ERP through policy change, emerging trends, and economic impacts to better position strategic planning

Coach managers and senior staff in technical, financial, and business impact forecasting to ensure process continuity

Partner with business and technology leaders to develop 1-year strategy roadmap, define

performance metrics, milestones, and outcomes across business optimization results

Partner with business leaders to understand the organizational direction, vision, and outcomes sought to better position technical solution design

Responsible for establishing financial management best practices through annual plans, budgets, assessing ongoing spend, ROI, and proposing and implementing changes to better the results and agility of the organization

Analyze process, technology, results, and vendors to continually find areas for improvement and enhance the customer experiences

Ability to interact with company personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.

Excellent verbal, written, and interpersonal communication skills, including ability to communicate effectively with the IT organizations, management, and business personnel.

Develop departmental best practices, policies and procedures across IT operations, project approach, architecture and management with overall global IT targets and approach

Overseeing technology operations and evaluating them accordingly to established goals and strategic roadmaps

Function as an agent for change in the process optimization and strategic planning for technology and business innovation

Serve as channel between upper management and front-line workers to communicate change impact, risk mitigation, and business objectives

Other duties as assigned.

Regular attendance is required.

MINIMUM QUALIFICATIONS

Bachelors degree with seven (7) or more years of experience in the field or in a related area.

Three (3) or more years of management experience.

ITIL, COBIT, financial planning, budgeting, business acumen, data analytics, design thinking, agile, scrum, risk management, strategic planning, workforce planning

Communication, listening, adaptability, relationship building, negotiation, leadership, storytelling, coaching, public speaking, delegation skills

STANDOUT QUALIFICATIONS

Masters degree

Seven (7) or more years of management experience

Solid people leader with ability to build and maintain excellent relations with key business stakeholders as well as stakeholder management.

Strong experience with ERP applications (preferably JDE), system integrations and interfaces

Strong manufacturing industry knowledge and related key value stream processes. Additionally, aftermarket processes related to warranty and claims.

Pay Range:

$118,700.00 - $211,300.00

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer.Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.