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Respond to Atera device alerts and escalate complex issues to the IT Manager when necessary ... service role. Hands-on experience with both Windows and Macs is preferred. * Technical Skills:
Respond to Atera device alerts and escalate complex issues to the IT Manager when necessary ... service role. Hands-on experience with both Windows and Macs is preferred. * Technical Skills:
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$20 - $28.50/hr
May require some direction or guidance from the Service Manager or senior technicians. Consistently exhibits Midwest Machinery Company's core purpose and values. Responsibilities: * Performs basic ...
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Menasha, WI · On-site
$97K - $119K/yr
The BT Vendor Manager is responsible for managing vendor relationships with a specialized focus on ... This role ensures the quality and delivery of BT services meet Faith Technologies' high standards ...
IT Vendor Manager
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The BT Vendor Manager is responsible for managing vendor relationships with a specialized focus on ... This role ensures the quality and delivery of BT services meet Faith Technologies' high standards ...
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Quick apply
IT Help Desk Specialist
Green Bay, WI · On-site
With direction of the IT Manager, the Information Specialist's role is to support and maintain the ... Self-motivated with a strong sense of customer service. * Ability to work as a team with internal ...
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The BT Vendor Manager is responsible for managing vendor relationships with a specialized focus on ... This role ensures the quality and delivery of BT services meet Faith Technologies' high standards ...
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Ervaring met outsourcing, managed services en leveranciersmanagement. Kennis van governance-, audit ... . De ruimte om onze infrastructuur-, cybersecurity- en continuity-roadmap verder vorm te geven.
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... management of other BT categories such as hardware, software, and cloud services ... This role ensures the quality and delivery of BT services meet Faith Technologies' high standards ...
IT Vendor Manager
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... management of other BT categories such as hardware, software, and cloud services ... This role ensures the quality and delivery of BT services meet Faith Technologies' high standards ...
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$104K - $155K/yr
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Mount Pleasant, WI · On-site
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$18 - $22.75/hr
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Energy Service Tech / Delivery Driver
Pickett, WI · On-site
$18 - $22.75/hr
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Energy Service Tech / Delivery Driver
Pickett, WI · On-site
$18 - $22.75/hr
Coordinate with Service Manager to confirm route and ensure that adequate fuel and supplies are on ... HS Graduate or equivalent. Tech/trade school training is a plus. * Valid WI state driver license ...
Energy Service Tech / Delivery Driver
Pickett, WI · On-site
$18 - $22.75/hr
Coordinate with Service Manager to confirm route and ensure that adequate fuel and supplies are on ... HS Graduate or equivalent. Tech/trade school training is a plus. * Valid WI state driver license ...
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The Propane Service Technician responsibilities involve service, safety, maintenance, delivery, reporting and other duties as assigned by management. * Uphold all Cooperative policies including PEP ...
The Propane Service Technician responsibilities involve service, safety, maintenance, delivery, reporting and other duties as assigned by management. * Uphold all Cooperative policies including PEP ...
The Propane Service Technician responsibilities involve service, safety, maintenance, delivery, reporting and other duties as assigned by management. * Uphold all Cooperative policies including PEP ...
The Propane Service Technician responsibilities involve service, safety, maintenance, delivery, reporting and other duties as assigned by management. * Uphold all Cooperative policies including PEP ...
Job Title - Facilities Management Service Technician NOW HIRING - Facilities Management Service ... Use house or cell phones to communicate with Senior Service Tech as needed. * Consistently exhibit ...
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Sussex, WI · On-site
As a field service technician, you are part of the Lifecycle Services Department, reporting to the Service Department Manager. You are responsible for installing, servicing, maintaining, and ...
Field Service Tech Level 3
Sussex, WI · On-site
As a field service technician, you are part of the Lifecycle Services Department, reporting to the Service Department Manager. You are responsible for installing, servicing, maintaining, and ...
Field Service Tech Level 3
Sussex, WI · On-site
As a field service technician, you are part of the Lifecycle Services Department, reporting to the Service Department Manager. You are responsible for installing, servicing, maintaining, and ...
Field Service Tech Level 3
Sussex, WI · On-site
As a field service technician, you are part of the Lifecycle Services Department, reporting to the Service Department Manager. You are responsible for installing, servicing, maintaining, and ...
IT Support Technician - Help Desk
Milwaukee, WI • On-site
Expert Institute
• Legal Services • 51 - 200 employees51 - 200 employees
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Company Description
ABOUT US
Expert Institute is the nation's leading expert consulting and insights platform, helping client law firms win more cases and increase their profitability. Established in 2010, Expert Institute has grown significantly to support over 5,000 of the best law firms nationwide, across all areas of practice.
We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence - all delivered through our SaaS platform, Expert iQ, leveraging proprietary data and analytics, to give our client law firms a winning edge for everyone they represent
At Expert Institute, at our core, we provide exceptional tools and resources for trial attorneys. Trial attorneys who want the best outcome for their client. Trial work is demanding and intense and so is the work we do every day at Expert Institute. We believe a winning spirit requires a relentless commitment to high performance and that we win as a team. And everyone on the team will do their best every day to make sure we win together.
That's a winning mindset. If you have it, we'd love to hear from you.
Job Description
Overview
We are seeking a highly organized and customer-focused Level 1 IT Support Technician to serve as the face of IT for our growing team. As the first point of contact for technical support, you will take ownership of our daily helpdesk queue, hardware deployment, and employee onboarding orientations/setup. By resolving day-to-day technical challenges, you will ensure our employees have the tools they need to succeed, while working closely with the IT Manager to build out documentation and scale our IT operations.
Key Responsibilities
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
ABOUT US
Expert Institute is the nation's leading expert consulting and insights platform, helping client law firms win more cases and increase their profitability. Established in 2010, Expert Institute has grown significantly to support over 5,000 of the best law firms nationwide, across all areas of practice.
We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence - all delivered through our SaaS platform, Expert iQ, leveraging proprietary data and analytics, to give our client law firms a winning edge for everyone they represent
At Expert Institute, at our core, we provide exceptional tools and resources for trial attorneys. Trial attorneys who want the best outcome for their client. Trial work is demanding and intense and so is the work we do every day at Expert Institute. We believe a winning spirit requires a relentless commitment to high performance and that we win as a team. And everyone on the team will do their best every day to make sure we win together.
That's a winning mindset. If you have it, we'd love to hear from you.
Job Description
Overview
We are seeking a highly organized and customer-focused Level 1 IT Support Technician to serve as the face of IT for our growing team. As the first point of contact for technical support, you will take ownership of our daily helpdesk queue, hardware deployment, and employee onboarding orientations/setup. By resolving day-to-day technical challenges, you will ensure our employees have the tools they need to succeed, while working closely with the IT Manager to build out documentation and scale our IT operations.
Key Responsibilities
- Frontline Helpdesk Support: Field and resolve up to 95% of daily IT requests via Google Chat, Atera ticketing, email, and in-person walk-ups at the Milwaukee office. Respond to Atera device alerts and escalate complex issues to the IT Manager when necessary.
- Hardware Provisioning & Setup: Prepare and deploy new Windows (ThinkPad) and Apple (MacBook/iPad) devices. Ensure workstations, docking stations, monitors, and peripherals are fully stocked, configured, and ready for new hires before their start dates.
- Asset Management & Recovery: Maintain a meticulous real-time inventory of all physical IT assets. Take ownership of the asset recovery process, ensuring all company equipment is promptly returned when an employee leaves the company.
- Onboarding Orientations: Lead the IT portion of new hire orientations, walking new employees through basic hardware usage, ticketing procedures, and general technology best practices. (Note: System account provisioning/deprovisioning will be handled by the IT Manager).
- Process Documentation: Collaborate with the IT Manager to continuously write, update, and organize internal IT documentation, standard operating procedures (SOPs), and user-facing guides.
Qualifications
- Experience: 1-3 years of experience in an IT Helpdesk, Desktop Support, or highly technical customer service role. Hands-on experience with both Windows and Macs is preferred.
- Technical Skills: Strong familiarity with troubleshooting Windows and macOS hardware and operating systems. Experience with ticketing systems (Atera preferred) and endpoint management tools (e.g., Jamf, Action1) is a major plus.
- Continuous Improvement Mindset: Pro-active problem solver who actively looks for ways to optimize our systems, sharpen their own technical skills, and elevate the overall user experience.
- Customer-First Mindset: Excellent interpersonal skills with the ability to communicate technical concepts clearly and patiently to non-technical users.
- Organizational Prowess: Highly detail-oriented, especially regarding inventory tracking and following precise setup checklists.
- Adaptability: Ability to handle a high volume of walk-ups and messages with a calm, methodical approach.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Expert Institute
Sourced by ZipRecruiter
Industry
Legal services
Company size
51 - 200 Employees
Headquarters location
New York, NY, US
Year founded
2010