Service Supervisor Jobs in Missouri (NOW HIRING)

Job Summary We are seeking a motivated and dependable Field Service Supervisor to join our field operations team. This hands‑on position requires extensive travel throughout the United States to install industrial wear protection products, including ceramic and refractory lining systems, at customer facilities such as cement plants, power plants, grain processing facilities, and other industrial sites. As a working leader, you will actively participate in field installations while coordinating daily job site activities, ensuring projects are completed safely, efficiently, on schedule, and to the highest quality standards. You will serve as the primary on‑site representative for the company, maintaining strong customer relationships, mentoring team members, and promoting a culture of safety and continuous improvement. During field assignments, work schedules may include up to seven days per week, and 12‑hour shifts based on project requirements. When not traveling, you will assist in the welding and fabrication shop with manufacturing, fabrication, equipment preparation, estimating support, and shop operations.

Since 1996, Wear-Concepts has been a leading provider of wear‑resistant products and abrasion solutions for a wide range of industries, including Cement, Power Generation, Steel Manufacturing, Grain Processing, Mining, Paper, and Sugar Production. Our expertise lies in addressing the toughest wear challenges in material handling and processing systems, backed by our MSHA Part 48 certified Field Service crews for seamless turn‑key installations.From initial consultation and custom engineering design to installation and aftercare, our comprehensive turn‑key services ensure that every step of your wear solution implementation is handled efficiently. Our highly experienced, MSHA Part 48 certified field crews are equipped to operate in the most demanding environments, ensuring safety, precision, and reduced downtime during every installation.At Wear‑Con, we offer a wide array of standard and advanced wear‑resistant products such as wear plates, pipes, elbows, ceramics, and wear compounds. Our R&D and Engineering teams are constantly innovating to develop cutting‑edge solutions that push the boundaries of wear technology, improving the longevity and performance of your equipment.Our mission is to extend the life of your equipment by reducing wear and tear through innovative, cost‑effective solutions. With a focus on minimizing downtime and maximizing equipment uptime, we help you improve productivity and profitability across your operations. Our dedication to exceptional customer service ensures you have a trusted partner who understands your industry’s unique challenges and offers solutions tailored to your specific needs.

Key Responsibilities

• Install ceramic, refractory, and other industrial wear products at customer locations.
• Lead by example by working alongside field crews while supervising daily job site operations.
• Coordinate project activities to ensure work is completed safely, efficiently, on schedule, within budget, and to quality standards.
• Promote and enforce all company and customer safety policies while proactively identifying and mitigating workplace hazards.
• Serve as the primary on‑site contact for customers by providing project updates, resolving issues, and ensuring customer satisfaction.
• Assist with project planning, equipment staging, material coordination, staffing, and logistics before, during, and after each project.
• Monitor project progress, labor, and costs while providing input for estimating, quoting, scheduling, and forecasting.
• Assist with welding, fabrication, equipment preparation, and shop production activities when not traveling.
• Mentor, train, and coach field personnel to develop technical skills, teamwork, and safe work practices.
• Contribute to the development and continuous improvement of Standard Operating Procedures (SOPs) and operational processes.
• Maintain tools, equipment, vehicles, and work areas in a clean and organized condition.
• Perform other duties as assigned by management.

Qualifications

• Experience in industrial field service, construction, maintenance, fabrication, or a related field.
• Previous leadership or supervisory experience preferred.
• MIG welding, refractory, concrete, or industrial maintenance experience is a plus.
• Strong commitment to safety, quality, and customer service.
• Excellent communication, leadership, and organizational skills.
• Self‑motivated with the ability to work independently and as part of a team.
• Ability to travel 50–75%, including overnight travel and extended project assignments.
• Comfortable working at heights, in confined spaces, and in industrial environments.
• Valid driver's license required; CDL preferred but not required.

Education

• High school diploma or equivalent required.

Physical Requirements

• Ability to lift and carry 50–75 pounds.
• Ability to stand, walk, bend, kneel, climb, and work for extended periods.
• Ability to safely maneuver around heavy equipment and active industrial job sites.
• Ability to work in varying weather conditions and demanding industrial environments.

Pre‑Employment Requirements

• Successful completion of a background check.

Successful completion of a pre-employment physical examination and drug test.