Service Shop Manager Jobs in Reno, NV (NOW HIRING)

Description
Sugar Bowl Resort is seeking a motivated, guest-focused Rentals Supervisor to lead the daily operations of our Rental Shop. This role is perfect for someone who thrives in a fast-paced environment, loves mentoring a team, and takes pride in creating memorable experiences for every guest who walks through the door. You'll balance hands-on leadership with a sharp eye for efficiency, ensuring the shop runs smoothly and guests leave with the right gear and a great first impression of Sugar Bowl.
Why Sugar Bowl?
Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.
Who You Are:
• You've got at least one season of rental shop experience
• Familiar with RTP POS and Tech modules (or similar rental systems)
• Bring excellent organizational and communication skills to everything you do
• Lead with strong interpersonal skills and a proactive, hands-on style
• Handle guest concerns with professionalism, patience, and care
• Detail-oriented, with a genuine commitment to safety and cleanliness
• You have supervisory or lead experience - bonus points if you love mentoring others
What You'll do:
• Oversee daily rental shop operations, creating a smooth and welcoming experience for every guest
• Supervise, train, and support your team to help them grow and perform at their best
• Address guest questions and concerns with timely, thoughtful resolutions - including escalated issues
• Manage staff timekeeping and scheduling in line with company policy
• Keep the shop clean, organized, and running like a well-oiled machine, with equipment in top working condition
• Track and maintain rental inventory to meet guest demand and industry standards
• Keep rental ski bindings properly calibrated
• Help oversee and coordinate equipment repairs
• Champion a culture of safety, making sure the whole team follows company policies and procedures
• Partner with Hotel and Village Services teams to coordinate rentals for homeowners and hotel guests
• Work closely with Group Sales to anticipate and prepare for group rentals and special events
• Work closely with Guest Services and Tuning and Repair shop
• Stay current on company practices, departmental protocols, and applicable labor laws
• Take initiative and operate independently in the Rental Manager's absence
• Support strong communication across departments to help deliver a seamless guest experience
• Pitch in with occasional snow removal and other physical tasks as needed
Physical Requirements:
• Ability to stand, bend, and move around the workshop for extended periods, up to 8 hours per shift
• Capable of regularly lifting and carrying equipment up to 50 lbs
• Ability to safely operate power tools and tuning machinery
• Comfortable working outdoors in cold, winter weather conditions for extended periods
• Manual dexterity for precise equipment repair and tuning work
• Able to walk and stand safely on varied terrain, including snow and ice
• Willing and able to shovel snow as needed
Winter Benefits:
• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Paid sick time
• Employee Assistance Program (EAP)
• Professional development opportunities
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs
Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.