Service Representative Two Jobs in California (NOW HIRING)

Customer Service Representative 2

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Reference number

2026-179033

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Customer Service Representative 2

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

Join our first-class team to reinvent in-flight experience. In the role of customer service representative you'll play a pivotal part on our customer service team. The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

This position contributes to our vision by:

1. Ensure sales orders are processed accurately and entered within a timely manner using company ERP system

2. Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly

3. Validate entered order information by checking against customer purchase orders

4. Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams

5. Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts

6. Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on the customer satisfaction

7. Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders

8. Coordinate customer complaint handling in cooperation with the department manager

9. Educate internal customers and departments on customer characteristics in order to improve sales and profitability

10. Proactively approach Safran customers to improve relationship

11. Perform all other duties as assigned.

But what else? (advantages, specificities, etc.)

Safran Cabin is #1 worldwide for aircraft interiors.

Here, you will build your skills and grow with a community of experts to enrich yourself every day.

Here, collaboration is embodied within the diversity of our teams all around the world.

Here, we're cutting our emissions, not your ambitions.

Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin!

Why join us?

US EEO statements:

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Cabin TA:

• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!

The expected salary range for this position is between USD 19.05/hr - 29.94/hr. Actual compensation will be determined based on experience, education, and other factors permitted by law.

Candidate skills & requirements

Qualifications:

Education: High school diploma required; Bachelor's degree preferred

Experience: 4-5 years of data entry and customer service experience

Computer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines

Description: Mid/Intermediate-Level position within job role.

Working Conditions:

1. Does require fluent communication in English language.

2. Employment Status may be part-time, full-time, or temporary.

3. Traveling is required.

4. Protracted or irregular hours may be required.

5. Relocation to another Safran facility may be required.

This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.

Annual salary

19.05/hr - 29.94/hr

Job location

Job location

North America, United States, California

City (-ies)

7330 Lincoln Way CA 92841 Garden Grove

Applicant criteria

Minimum education level achieved

High School Diploma/GED Equivalent

Minimum experience level required

More than 3 years

Additional Languages preferred

English (Fluent)

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

No