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Service Rep Jobs in Iowa (NOW HIRING)

Access Dubuque

Client Service Representative (CSR)

Dubuque, IA ยท On-site

$15 - $20.50/hr

Client Service Representative (CSR) Kunkel & Associates, Inc. 1 Positions ID: 3988094 Posted On 03/10/2026 Refreshed On 08/16/2026 Job Overview The Client Service Representative is responsible for ...

Pernini Legal

Customer Service Representative

Waterloo, IA ยท On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

United Future

Customer Service Representative

Waterloo, IA ยท On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

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All JobsService Rep JobsService Rep Jobs in Iowa

Service Rep information

See Iowa salary details

$11

$21

$36

How much do service rep jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service rep in Iowa is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Service Rep vs Customer Service Associate?

AspectService RepCustomer Service Associate
Required CredentialsHigh school diploma; some roles may require certifications in specific industriesHigh school diploma or equivalent
Work EnvironmentCall centers, retail, healthcare, technical supportRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonOften compared for similar roles in customer supportRelated but more retail-focused

The main difference between a Service Rep and a Customer Service Associate lies in their work environments and industry focus. Service Reps typically handle technical or specialized support in industries like healthcare or telecommunications, while Customer Service Associates often work in retail or hospitality settings. Both roles require strong communication skills and a high school diploma, but Service Reps may need additional certifications depending on the industry.

What are the career paths for service representatives?

Service representatives can advance to roles such as customer service supervisor, account manager, or team lead, often requiring experience and strong communication skills. They may also transition into sales, technical support, or specialized positions within their industry, sometimes pursuing certifications to enhance their qualifications.

What does a service representative do?

A service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What cities in Iowa are hiring for Service Rep jobs?

Cities in Iowa with the most Service Rep job openings:

Service Rep jobs near you
Infographic showing various Service Rep job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,001 per year, or $21.6 per hour.

Client Service Representative (CSR)

Dubuque, IA โ€ข On-site

Access Dubuque
See more jobs at Access Dubuqueexternal

$15 - $20.50/hr

Other

Re-posted 26 days ago

Job description

Client Service Representative (CSR)

Kunkel & Associates, Inc.

1 Positions

ID: 3988094

Posted On 03/10/2026

Refreshed On 08/16/2026

Job Overview

The Client Service Representative is responsible for carrying out various P&C activities related to the servicing and development of clientsโ€™ insurance programs.

Requirements

Key Responsibilities:

ยท Prepare and process โ€œspecialโ€ Certificates of Insurance, according to company guidelines

ยท Manage CSR24 portal for clients, including setting up access and troubleshooting technical issues

ยท Create and Renew certificate masters

ยท Create and manage monthly reports for clients

ยท Process change requests

ยท Check non-premium endorsements

ยท Send out cancellation certificates as needed

ยท Create and organize renewal questionnaires

ยท Order Loss Runs from insurance companies and review for large losses/reserves

ยท Review Motor Vehicle Records

ยท Assist administrative team as needed

ยท Other duties as assigned

Skills/Qualifications:

ยท BA or BS or applicable job experience

ยท 1-3 years experience in P&C or related field

ยท Must have strong Outlook, Word, Excel and PowerPoint Skills

ยท Ability to work in a fast-paced environment while adapting to changing deadlines and priorities

ยท Excellent verbal and written communication skills required

Primary Contact

13337

Kim Budde

Director of Human Resources, HR

563-585-2310

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

False

Job Details

Categories

Customer Service

Insurance

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1111

Job REQ #

3988094

# Positions

1

Start Date

20260310

End Date

20261007

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Kunkel & Associates, Inc.

About the Company

Kunkel & Associates is a commercial insurance brokerage and consulting firm committed to providing quality service through unparalleled professionalism and personalized attention for over 15 years.

Our team provides consultative solutions for your transportation, property and casualty, and employee benefits needs. Our organization continues to grow and develop by bringing innovative advantages to our clients; including: comprehensive nursing services, resource consulting, safety and loss control management, and claims management.

Work with us, not for us.

At Kunkel & Associates, we continue to search for talented individuals to join our team. If you are seeking a position that is rewarding, challenging, provides growth opportunities, and is fun, consider a career with us. Even if you donฮ“ร‡ร–t see the position youฮ“ร‡ร–re looking for, please still apply. Weฮ“ร‡ร–re always interested in talking to great people.

K&A Locations: Dubuque, Iowa (Headquarters); Madison, Wisconsin and Kansas City, Kansas

Check out our recruitment video: https://kunkel-inc.com/careers to learn more about what we do at Kunkel and our team members!

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