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Service Rep Jobs in Illinois (NOW HIRING)

CFS

Financial service representative

Aurora, IL · On-site

Patient Financial Services Representative A respected healthcare organization is seeking a Patient Financial Services Representative to join its team. This role is ideal for an individual with health ...

New

CFS

Customer Service Represenative

Ingleside, IL · On-site

$15.50 - $21/hr

Customer Service Representative A growing organization is seeking a Customer Service Representative to join its collaborative team. This role is ideal for someone who thrives in a fast-paced ...

New

CFS

Customer Service Represenative

Ingleside, IL · On-site

$15.50 - $21/hr

Customer Service Representative A growing organization is seeking a Customer Service Representative to join its collaborative team. This role is ideal for someone who thrives in a fast-paced ...

New

Trinity Health

Service Rep - Rehab

Villa Park, IL · On-site

$18 - $24.44/hr

Loyola Medicine Front Desk Clerical Service Representative Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs.

Domino's Pizza

Customer Service Rep

Dekalb, IL · On-site

$15.75 - $21.25/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

Dekalb, IL · On-site

$15.75 - $21.25/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Pizza

Customer Service Rep

Mahomet, IL · On-site

$15 - $20.25/hr

As a Customer Service Representative CSR, you will be doing just that. Representing our Brand of Domino's and Emersonmaker, Inc. Our motto is work smart and have fun! This is more than taking orders ...

Domino's Franchise

Customer Service Rep

Mahomet, IL

$15 - $20.25/hr

As a Customer Service Representative CSR, you will be doing just that. Representing our Brand of Domino's and Emersonmaker, Inc. Our motto is work smart and have fun! This is more than taking orders ...

Domino's Franchise

Customer Service Rep

Mahomet, IL · On-site

$15 - $20.25/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

Mahomet, IL · On-site

$15 - $20.25/hr

Company Description As a Customer Service Representative CSR, you will be doing just that. Representing our Brand of Domino's and Emersonmaker, Inc. Our motto is work smart and have fun! This is more ...

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Showing results 21-40

All JobsService Rep JobsService Rep Jobs in Illinois

Service Rep information

See Illinois salary details

$12

$22

$37

How much do service rep jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service rep in Illinois is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $26.54 per hour, depending on experience, location, and employer.

What is the difference between Service Rep vs Customer Service Associate?

AspectService RepCustomer Service Associate
Required CredentialsHigh school diploma; some roles may require certifications in specific industriesHigh school diploma or equivalent
Work EnvironmentCall centers, retail, healthcare, technical supportRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonOften compared for similar roles in customer supportRelated but more retail-focused

The main difference between a Service Rep and a Customer Service Associate lies in their work environments and industry focus. Service Reps typically handle technical or specialized support in industries like healthcare or telecommunications, while Customer Service Associates often work in retail or hospitality settings. Both roles require strong communication skills and a high school diploma, but Service Reps may need additional certifications depending on the industry.

What are the career paths for service representatives?

Service representatives can advance to roles such as customer service supervisor, account manager, or team lead, often requiring experience and strong communication skills. They may also transition into sales, technical support, or specialized positions within their industry, sometimes pursuing certifications to enhance their qualifications.

What does a service representative do?

A service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What cities in Illinois are hiring for Service Rep jobs?

Cities in Illinois with the most Service Rep job openings:

Service Rep jobs near you
Infographic showing various Service Rep job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,427 per year, or $22.3 per hour.

Customer Service Representative

Mchenry, IL • On-site

Black Diamond Plumbing and Mechanical, Inc
Construction • 51 - 200 employees
Learn more about Black Diamond Plumbing and Mechanical, Incexternal

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Customer Service Representative

Reports to: Office Manager

One shift available: 8am-4:30pm Monday thru Friday with weekend rotation

Pay Scale: $20/hour

Customer Service Representative Position Summary:

This position is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.

Customer Service Representative Job Duties and Responsibilities:

  • Answer inbound phone calls to schedule jobs and handle customer service inquiries
  • Initiate outbound phone calls for scheduling of service calls
  • Handle various customer inquiries and requests efficiently and accurately
  • Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
  • Utilize Service Titan software to effectively plan and dispatch jobs
  • Proactively communicate with customers regarding estimated arrival times, technician details, etc.
  • Communicate with technicians regarding availability, expected completion time, etc.
  • Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
  • Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
  • High interaction with service technicians and various customers from residential to commercial
  • Additional duties as assigned

Customer Service Representative Qualifications:

  • High school diploma or equivalent (GED)
  • Minimum of 3 years relevant work experience in customer service environment
  • Previous dispatch experience a plus
  • Strong verbal and written communication skills
  • Plumbing, Electric & HVAC experience a plus
  • Attention to detail
  • Ability to manage priorities and workflow
  • Ability to deal effectively with a diversity of individuals at all organizational levels
  • Versatility, flexibility and a willingness to work within constantly changing priorities
  • Proficient in Microsoft Office
  • Ability to commute to the McHenry, IL office on a daily basis
  • Ability and willingness to work weekends

Customer Service Representative Benefits:

  • Medical, Dental & Vision Insurance
  • Supplemental AFLAC Insurance Options
  • 401(k) Plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Tuition Reimbursement
  • On-site training facility for continuous employee development
  • Company-provided Life Insurance
  • Employee discounts on company-provided services

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