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Service Recovery Jobs (NOW HIRING)

Ignite Recovery LLC

Recovery Coach

Fall River, MA · On-site

$37K - $53K/yr

Support access to psychopharmacological services when medically appropriate. * Document clearly and on time -- every contact, every plan update. * Protect member confidentiality at all times.

Ignite Recovery LLC

Recovery Coach

Fall River, MA · On-site

$37K - $53K/yr

Support access to psychopharmacological services when medically appropriate. * Document clearly and on time -- every contact, every plan update. * Protect member confidentiality at all times.

Ignite Recovery LLC

Recovery Coach

Fall River, MA · On-site

$37K - $53K/yr

Support access to psychopharmacological services when medically appropriate. * Document clearly and on time -- every contact, every plan update. * Protect member confidentiality at all times.

Ignite Recovery LLC

Recovery Coach

Fall River, MA · Hybrid

$18 - $25/hr

Support access to psychopharmacological services when medically appropriate. Document clearly and on time -- every contact, every plan update. Protect member confidentiality at all times. Participate ...

Ignite Recovery LLC

Recovery Coach

Fall River, MA · Hybrid

$18 - $25/hr

Support access to psychopharmacological services when medically appropriate. Document clearly and on time -- every contact, every plan update. Protect member confidentiality at all times. Participate ...

Advocates, Inc

Recovery Coach- NOWA

Whitinsville, MA · On-site

$21.50/hr

Recovery Coaches are fully integrated team members who identify as a former recipient of recovery services and now use that experience to provide individual and group support to people receiving ...

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Service Recovery information

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How much do service recovery jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service recovery in the United States is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is service recovery?

Service recovery refers to the actions a company takes to resolve a problem or dissatisfaction experienced by a customer. It involves identifying the issue, addressing the customer's concerns promptly, and implementing solutions to restore trust and satisfaction. Effective service recovery can turn a negative experience into a positive one, often resulting in increased customer loyalty. Employees in service recovery roles are trained to handle complaints, offer compensation or solutions, and follow up to ensure the customer's needs are met.

How does a service recovery specialist typically collaborate with other departments to resolve customer issues?

Service Recovery specialists often work closely with teams such as customer service, operations, and quality assurance to address and resolve customer complaints efficiently. They act as liaisons, gathering details from internal teams to fully understand the issue and coordinate a solution. This collaboration is essential for identifying root causes and implementing changes to prevent similar problems in the future. Regular communication and cross-departmental meetings are common to ensure all stakeholders are aligned and customer satisfaction is restored.

What are the key skills and qualifications needed to thrive in service recovery, and why are they important?

To excel in Service Recovery, strong problem-solving abilities, customer service acumen, and a thorough understanding of company policies are essential, often backed by experience in hospitality or customer relations. Familiarity with customer relationship management (CRM) systems and incident tracking tools is typically required. Outstanding communication, empathy, and conflict resolution skills help professionals effectively address and resolve customer complaints. These skills ensure that customer issues are handled promptly and satisfactorily, preserving brand reputation and fostering customer loyalty.

What is the difference between Service Recovery vs Customer Service Representative?

AspectService RecoveryCustomer Service Representative
Primary FocusResolving customer complaints and issues after service failureHandling general customer inquiries and support
Skills NeededProblem-solving, conflict resolution, empathyCommunication, product knowledge, patience
Work EnvironmentOften in call centers, retail, or service industriesCall centers, retail stores, corporate offices
CertificationsCustomer service or conflict resolution certificationsCustomer service training, communication skills

Service Recovery specialists focus on resolving issues after a service failure, emphasizing problem-solving and conflict resolution. Customer Service Representatives handle a broader range of inquiries, providing general support. While both roles require strong communication skills, Service Recovery roles are more specialized in addressing complaints and restoring customer satisfaction.

How to get a job in service recovery?

To get a job in service recovery, candidates should develop strong communication and problem-solving skills, often gained through customer service experience. Relevant certifications, such as customer service or conflict resolution training, can enhance prospects, and familiarity with CRM tools is beneficial. Entry-level roles may require a high school diploma, with opportunities for advancement through experience and additional training.

What states have the most Service Recovery jobs?

States with the most job openings for Service Recovery jobs include:

Service Recovery jobs near you
Infographic showing various Service Recovery job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,235 per year, or $17.9 per hour.

Recovery Coach

Fall River, MA • On-site

Ignite Recovery LLC
See more jobs at Ignite Recovery LLCexternal

$37K - $53K/yr

Full-time

Retirement, PTO

Re-posted 11 days ago

Job description

Recovery Coach (RC) Ignite Recovery | Full-Time | 35–40 hrs/week
The Role

Recovery Coaches are the heart of what we do.
You bring your lived experience into real, human relationships — walking alongside members as they find their own path to recovery. Your role is to restore agency, instill hope, and deliver care with integrity. This is peer support work, not clinical work. That distinction shapes everything.
Who You Are

You are in sustained recovery — for at least one year — and you know firsthand that recovery is possible. You're ready to share that truth with someone who is still figuring it out.
You believe:
  • Recovery is always possible.
  • People facing suffering deserve dignity, not judgment.
  • With the right support, people can drive their own healing.
  • Community and relationships make recovery stronger.
Multilingual and multicultural candidates are warmly encouraged to apply.
What You Do

Your goal is always recovery. How you get there adapts to the person in front of you.
  • Build relationships grounded in shared experience, with attention to equity and minimizing power differentials.
  • Develop a Wellness Plan with each member, and update it as they grow.
  • Support motivation, skill-building, and readiness for change.
  • Provide education on harm reduction and recovery options.
  • Connect members to mutual aid, peer groups, and community resources.
  • Help remove barriers — housing, transportation, benefits, access to services.
  • Coordinate with behavioral health providers, primary care, and community partners. Document everything.
  • Begin discharge planning at admission and support it throughout.
  • Support access to psychopharmacological services when medically appropriate.
  • Document clearly and on time — every contact, every plan update.
  • Protect member confidentiality at all times.
  • Participate in supervision, team meetings, and ongoing training. Growth is part of this work.
What Ignite Values Look Like in This Role

Agency: You build independence, not reliance. Wellness Plans are member-directed. You encourage accountability and skill-building — not dependence on coaching.
Integrity: You protect every member's dignity. You own mistakes and correct them. You hold to strong ethics in documentation, boundaries, and relationships — without exception.
This is meaningful, demanding work. We want it to be the right fit — for you and for the people we serve.
What You Get

You'll be supported, developed, and genuinely valued here.
  • Competitive pay based on experience, training, and credentials.
  • Benefits including generous PTO, 401(k), and Employee Support Programs (ESP).
  • Twice-yearly team-building events.
  • A clear path for growth through our Tiered Career Ladder.
Qualifications

  • 1+ year of sustained recovery from substance use and/or co-occurring mental health disorders.
  • Completed Recovery Coach Academy (5-day CCAR or equivalent) and Ethical Considerations for Recovery Coaching, with documentation.
  • Actively working toward CARC or equivalent state-recognized certification within 1 year of hire.
  • Cultural humility, recovery-oriented values, and commitment to equity.
  • Strong communication and active listening skills across diverse populations.
  • Comfort with basic computer skills and electronic documentation.
  • Valid driver's license, reliable vehicle, active auto insurance, and personal smartphone are required to fulfill this role.
Schedule & Compensation

Full-time | $18 up to $25/hour plus bonus potential | 35–40 hours/week Work settings include in-office, community-based, and virtual. Some evenings and weekends may be required. Local travel is part of the role.