ZipRecruiter

Log In

1

Service Recovery Jobs (NOW HIRING)

Talentoma

$4.9K - $5.4K/mo

Remote Service Recovery Specialist 𝐌𝐨𝐧𝐭𝐡𝐥𝐲 𝐏𝐚𝐲 : $4,900 - $5,400 USD per month 𝐒𝐮𝐦𝐦𝐚𝐫𝐲: The Remote Service Recovery Specialist assists customers ...

Paramount Recovery Service

Recovery Agent

Signal Hill, CA · On-site

$45K - $100K/yr

About Paramount Recovery Services Inc. Paramount is the leading direct asset resolution company in America. Powered by state-of-the-art LPR technology, we value the smooth transition of assets, no ...

PNP Recovery

Recovery Monitor

Xenia, OH · On-site

$16 - $20/hr

We specialize in recovery services, ensuring that our clients receive the support they need. Our team is committed to excellence, integrity, and compassionate service. Job Title: Recovery Monitor ...

UFC Gym

Recovery Service Specialist

Miami, FL · On-site

$13/hr

Administer and monitor recovery services (e.g., NormaTec compression, cryotherapy, Theragun, red light therapy, etc.) * Guide clients through recovery protocols and explain the benefits of each ...

UFC Gym

Recovery Service Specialist

Miami, FL · On-site

$13/hr

Administer and monitor recovery services (e.g., NormaTec compression, cryotherapy, Theragun, red light therapy, etc.) * Guide clients through recovery protocols and explain the benefits of each ...

next page

Showing results 1-20

All JobsFinance And Insurance JobsService Recovery Jobs

Service Recovery information

See salary details

$11

$17

$25

How much do service recovery jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service recovery in the United States is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is service recovery?

Service recovery refers to the actions a company takes to resolve a problem or dissatisfaction experienced by a customer. It involves identifying the issue, addressing the customer's concerns promptly, and implementing solutions to restore trust and satisfaction. Effective service recovery can turn a negative experience into a positive one, often resulting in increased customer loyalty. Employees in service recovery roles are trained to handle complaints, offer compensation or solutions, and follow up to ensure the customer's needs are met.

How does a service recovery specialist typically collaborate with other departments to resolve customer issues?

Service Recovery specialists often work closely with teams such as customer service, operations, and quality assurance to address and resolve customer complaints efficiently. They act as liaisons, gathering details from internal teams to fully understand the issue and coordinate a solution. This collaboration is essential for identifying root causes and implementing changes to prevent similar problems in the future. Regular communication and cross-departmental meetings are common to ensure all stakeholders are aligned and customer satisfaction is restored.

What are the key skills and qualifications needed to thrive in service recovery, and why are they important?

To excel in Service Recovery, strong problem-solving abilities, customer service acumen, and a thorough understanding of company policies are essential, often backed by experience in hospitality or customer relations. Familiarity with customer relationship management (CRM) systems and incident tracking tools is typically required. Outstanding communication, empathy, and conflict resolution skills help professionals effectively address and resolve customer complaints. These skills ensure that customer issues are handled promptly and satisfactorily, preserving brand reputation and fostering customer loyalty.

What is the difference between Service Recovery vs Customer Service Representative?

AspectService RecoveryCustomer Service Representative
Primary FocusResolving customer complaints and issues after service failureHandling general customer inquiries and support
Skills NeededProblem-solving, conflict resolution, empathyCommunication, product knowledge, patience
Work EnvironmentOften in call centers, retail, or service industriesCall centers, retail stores, corporate offices
CertificationsCustomer service or conflict resolution certificationsCustomer service training, communication skills

Service Recovery specialists focus on resolving issues after a service failure, emphasizing problem-solving and conflict resolution. Customer Service Representatives handle a broader range of inquiries, providing general support. While both roles require strong communication skills, Service Recovery roles are more specialized in addressing complaints and restoring customer satisfaction.

How to get a job in service recovery?

To get a job in service recovery, candidates should develop strong communication and problem-solving skills, often gained through customer service experience. Relevant certifications, such as customer service or conflict resolution training, can enhance prospects, and familiarity with CRM tools is beneficial. Entry-level roles may require a high school diploma, with opportunities for advancement through experience and additional training.

What states have the most Service Recovery jobs?

States with the most job openings for Service Recovery jobs include:

Service Recovery jobs near you
Infographic showing various Service Recovery job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,235 per year, or $17.9 per hour.

Remote Service Recovery Specialist

On-site

Talentoma
See more jobs at Talentomaexternal

$4.9K - $5.4K/mo

Other

Posted 7 days ago

Job description

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞 : Remote Service Recovery Specialist

𝐌𝐨𝐧𝐭𝐡𝐥𝐲 𝐏𝐚𝐲 : $4,900 - $5,400 USD per month


𝐒𝐮𝐦𝐦𝐚𝐫𝐲:


The Remote Service Recovery Specialist assists customers with routine service concerns and helps coordinate appropriate follow-up when expectations or service needs have not been met. This entry-level, full-time remote position is ideal for candidates who are calm, empathetic, and solutions-focused.


𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 :


• Respond to routine service concerns professionally.

• Listen carefully to understand customer experiences.

• Gather relevant information about service issues.

• Provide appropriate next steps using established procedures.

• Document service concerns and actions taken.

• Track open recovery requests.

• Follow up with customers regarding pending actions.

• Coordinate service concerns with internal teams.

• Maintain accurate customer records.

• Update CRM and internal systems.

• Escalate matters outside established procedures.


𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:


• Entry-level candidates are encouraged to apply.

• Strong verbal and written communication.

• Excellent active listening skills.

• Calm and professional communication style.

• Good problem-solving abilities.

• Strong attention to detail.

• Comfortable using CRM and digital systems.

• Strong organization and follow-up skills.

• Ability to handle routine concerns professionally.

• Reliable full-time remote availability.


𝐏𝐞𝐫𝐤𝐬 & 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:


• Fully remote work-from-home position.

• Full-time professional opportunity.

• Entry-level service recovery role.

• Opportunity to develop problem-solving and communication skills.

• Digital collaboration environment.

• U.S.-based position supporting U.S. time zones.

Apply