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Service Readiness Manager Jobs (NOW HIRING)

ASM Research

Service Readiness Mobilization Lead

The Service Readiness Mobilization Lead supports the planning, coordination, execution, and ... The ideal candidate is an organized, analytical, and proactive problem solver who can manage ...

Urban Dove Inc

Career Readiness Manager

Bronx, NY · On-site

$57K - $72K/yr

The Career Readiness Manager at Urban Dove is tasked with leading the successful execution of Urban Dove's Career Readiness Programs, reporting directly to the Director of College and Career ...

Urban Dove

Career Readiness Manager

Bronx, NY · On-site

$52K - $74K/yr

The Career Readiness Manager at Urban Dove is tasked with leading the successful execution of Urban Dove's Career Readiness Programs, reporting directly to the Director of College and Career ...

Urban Dove Inc

Career Readiness Manager

Manhattan, NY

$57K - $72K/yr

The Career Readiness Manager at Urban Dove is tasked with leading the successful execution of Urban Dove's Career Readiness Programs, reporting directly to the Director of College and Career ...

Urban Dove

Career Readiness Manager

Manhattan, NY · On-site

$52K - $74K/yr

The Career Readiness Manager at Urban Dove is tasked with leading the successful execution of Urban Dove's Career Readiness Programs, reporting directly to the Director of College and Career ...

Montcure, LLC

Audit Readiness Manager

Washington, DC · On-site

$90K - $130K/yr

Audit Readiness Manager Location: Washington D.C. Level : Manager Clearance: Secret *Candidates ... Montcure, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) founded with a vision to ...

Ncontracts

Sales Readiness Manager

Nashville, TN · On-site

... financial services sector through innovation and thought leadership. We're seeking creative ... Reporting to the Director of Sales Enablement, the Manager, Sales Readiness is a senior individual ...

Ncontracts

$100K - $120K/yr

... financial services sector through innovation and thought leadership. We're seeking creative ... Reporting to the Director of Sales Enablement, the Manager, Sales Readiness is a senior individual ...

PRICELINE CAREERS

Senior Support Services Implementation & Readiness Manager R5798 Location New York, Toronto Customer Care Senior Support Services Implementation & Readiness Manager Senior Support Services ...

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Service Readiness Manager information

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How much do service readiness manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for service readiness manager in the United States is $55,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $64,500.00 per year, depending on experience, location, and employer.

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Cities with the most Service Readiness Manager job openings:

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Infographic showing various Service Readiness Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $55,999 per year, or $26.9 per hour.

IT Service Readiness Manager (Service Desk Operations)

Atlanta, GA • On-site

Noblesoft Technologies
Software Development • 51 - 200 employees
Learn more about Noblesoft Technologiesexternal

$40 - $42/hr

Contractor

Re-posted 26 days ago

Job description

Job Title: IT Service Readiness Manager (Service Desk Operations)

Location: Atlanta, GA (Hybrid)

Role Summary

The IT Service Readiness Manager is responsible for the seamless migration of new and changed services into the live operational environment. You will coordinate with L1 and L2 Service Desk teams, ensuring they are technically prepared and operationally ready to support our global user base. This role requires a high-level blend of Project Management rigor, ITIL process expertise, and hands-on experience with ServiceNow (SNOW) and Office 365 ecosystems.

Key Responsibilities

1. Service Readiness & Project Integration

  • Operational Readiness: Act as the primary gatekeeper for new service launches, ensuring all support requirements (training, documentation, and tools) are met before "Go-Live."
  • Knowledge Management: Lead the Readiness of complex technical knowledge from Project Teams into actionable Knowledge Base (KB) articles for L1/L2 analysts.
  • Early Life Support (ELS): Oversee the "Hyper-care" phase after implementation, connecting technical product managers, L1/L2 analysts to stabilize the support

2. Service Desk Operations (L1/L2)

  • Performance Governance: Manage the daily output of L1 (Service Desk) and L2 (Desktop/App Support) teams to ensure strict adherence to SLA (Service Level Agreements) during Early Life support.
  • SNOW Optimization: Utilize ServiceNow for advanced reporting, trend analysis, and workflow automation to drive "Shift-Left" initiatives.

3. Strategy & Continuous Improvement

  • SLA/OLA Management: Review and renegotiate Service Level Agreements and Operational Level Agreements (OLAs) to align with evolving business needs.
  • Process Excellence: Design and implement ITIL-aligned processes for Incident, Request, and Change Management.
  • Data Visualization:  Skilled in creating impactful visualizations—such as charts, graphs, tables, and dashboards—that transform complex data sets into easily understandable formats. Proficient in utilizing tools like the MS Office suite (Excel, PowerPoint, Visio).
  • Meeting Facilitation: 

Ability to run effective meetings through creating concise agendas, establishing meeting purpose, facilitating conversation through questions and exhibiting good listening skills. Knowing how to read the room. 

  • Team Leadership

Lead and mentor Service Onboarding (Project Management team Members), provide guidance and support to ensure team members are productive and motivated. Delegate tasks, resolve conflicts, and foster a collaborative environment. Keep tasks and documents in order to ensure smooth project execution. Motivate and guide Service Onboarding team to achieve project goals

Technical & Professional Requirements

Requirement

Description

Experience

10+ years in IT Support, with at least 3 years in a Managerial or Readiness-specific role.

ITSM Tools

Proficiency in ServiceNow (SNOW), including dashboard creation

Ecosystems

Deep knowledge of Office 365 (O365) and Windows 10/11 environments.

Frameworks

ITIL Certification is mandatory. PMP or PRINCE2 certification is preferred.

SLAs

Proven track record of managing vendors and internal teams against strict performance KPIs.

Preferred Attributes

  • Stakeholder Management: Ability to influence Project Managers and Senior Leadership to ensure supportability isn't sacrificed for speed.
  • Agility: Comfortable leading teams through high-pressure "crunch" periods during enterprise-wide hardware or software refreshes.
  • Analytical Mindset: You don't just see tickets; you see patterns and proactively seek to automate recurring issues.