Service Program Manager Jobs in Philadelphia, PA

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Program Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Programs
AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague - empowering our people to grow as insurance professionals and add more value to our customers and AIG.
How you will create an impact
Program Manager reports directly to the (Senior Director). A Program Manager is highly motivated, results oriented problem solver who exemplifies a willingness to be flexible, learn on the job and maintain a "can do" attitude. A Program Manager is responsible for the underwriting, marketing & portfolio management of each assigned Program.
As a Program Manager you will be responsible for:

• Developing and negotiating business plans for each assigned program, including plans for new business, renewal rate management, expected retentions to position the division to achieve profit objectives.
• Participating in Underwriting Quality Reviews; conduct additional file reviews as needed.
• Positioning program growth in jurisdictions that are deemed rate adequate and managing to the technically correct price.
• Coordinating and 'chair' Stewardship meetings for assigned Programs.
• Identifying and marketing new products to round out existing portfolios and incrementally enhance portfolio of products afforded to our clients.
• Incorporating data and analytics to closely manage all programs and position each to achieve their profitability objectives.
• Monitoring renewals, rate targets vs. achieved, retentions, trends, lost business, etc. on a monthly basis to assure achievement of business plan and profitability targets.
• Resolve commission exceptions identified for assigned programs.
• Understanding each assigned program: the industries and their exposures to loss, updating program 'eligibility' and coverages afforded as needed to minimize adverse exposures to unanticipated loss.
• Actively identify training opportunities at the PA level to enhance their LOB knowledge and successfully guide Program Administrators in their execution on risk selection, pricing, coverage terms and conditions in a manner that is aligned with authorities granted by AIG.
• Actively understanding and managing the authority delegated by the PA to the underwriters assigned to our program(s).
• Oversight and monitor PA 'peers review' process.
• Developing a strong working knowledge of AIG operating systems (rating and policy issuance) at the PA level.
• Understanding, managing and minimizing AAL for each program.
• Having a working knowledge of data feeds, affirming receipt of data in the required format and frequency.
• Developing line of business expertise for assigned Program(s).
• Identifying trends in the program profiles, communicating & implementing appropriate measures by LOB in order to protect the portfolio and AIG from adverse exposures.
• Demonstrating an understanding of industry changes and potential impact by r LOB through clearly articulated recommendations for actions during the account referral process.
• Ensuring Program Administrator is meeting AIG's underwriting expectations and is aligned with program business plans through the execution and management of their underwriting authority including the participation in file reviews, UQR Audits and Stewardship meetings.
• Reviewing and approving account referrals that exceed the Program Administrator's Authority.
• Participating in insurance & industry specific association training/meetings to enhance knowledge by class of business to stay current with industry specific market trends as it pertains to assigned Program(s).
• Collaborating with Actuarial, Accounting, Claims, Operations, Program Development, Risk Management and Underwriting as necessary.
• Overseeing the implementation of new business programs assigned to you including coordination with Operations, IT and other functional support areas.
• Maintaining current industry knowledge, market intelligence and competitor analysis through regular communication with assigned Program Administrator(s) and participation in external conferences, trade shows, etc.
• Working with Product Development to address policy form enhancements, rule and rate changes.
• Developing & providing superior customer service and maintaining strong working relationships with Program Administrator(s) to sustain portfolio profitability through regular on-site visits, conference calls, etc.

What you'll need to succeed

• 10+ Years of Commercial Underwriting Experience focused on Multi Line Package portfolio management.
• Ability to manage by influence demonstrating strong communication, relationship management, organizational and analytical skills.
• Demonstrated proficiency on AIG policy rating/issuance platforms (i.e. Cover-All).
• Working knowledge of ISO, Admitted and Non Admitted product execution.
• Proven understanding of manuscript, admitted form language and policy coverage analysis.
• Demonstrated ability to understand and work with analytical tools, reports and technology.
• Ability to work in dynamic, rapidly changing environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions.
• Willingness to be flexible, learn on the job, and maintain a can-do attitude.
• Highly motivated and results-oriented, proven creative problem solver.
• Very strong verbal and written communication skills.
• Travel - 30%

Ready to maximize your impact? We would love to hear from you.
The base salary range for this position is $125,000-$155,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply-your unique background matters to us. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
AIG reserves the right to conduct a criminal background check, tailored to the requirements of a job, after a conditional employment offer is made. Unless otherwise required by law, AIG does not automatically exclude any applicant with a criminal conviction for a job or class or jobs. For more information about Philadelphia law specifically, copy and paste the following link within your browser: http://www.phila.gov/HumanRelations/PDF/BTB%20POSTER%20FINAL_3-9-16.pdf
Functional Area:
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