Service Program Manager Jobs in Georgetown, TX (NOW HIRING)

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. As a TPM II on the Service Platform team, you’ll help shape the future of travel by driving critical initiatives that reduce friction and elevate the traveler experience.

Our mission is to maximize the joy of travel by ensuring that travelers feel supported throughout their journey.

This role will focus on leading efforts across Web and App Servicing.

• Independently drive execution of technical projects within or across a small set of teams.
• Apply knowledge of the software development lifecycle and program management and engineering practices that can be used (eg. in planning, requirements analysis, design, coding, unit testing, acceptance testing) Track project schedules, maintain documentation, and manage risk mitigation plans.
• Communicate progress and changes to stakeholders and ensure alignment with project goals.
• Apply systems thinking to execute holistic solutions that connect people, process, and technology.
• Identify and implement process improvements using established tools and techniques.
• Support and facilitate conversations around the product development lifecycle with cross-functional teams.
• Build stakeholder trust and help them explore broader business challenges.
• Create clear, concise communication materials tailored to different audiences.
• Demonstrates an understanding of functional and technical information (e.g. user flows, technical system design and workflows).
• Clearly and confidently articulates decision-making rationale, solutions, methodologies and frameworks to team members and both technical and non-technical partners.
• Identify opportunities to leverage AI and automation to improve team efficiency, operational excellence, and customer experiences.
• Drive adoption of AI-powered tools and workflows, measuring impact through productivity, quality, and business outcome metrics.
• Drive data quality, instrumentation, and measurement frameworks required to support AI-enabled products and capabilities.

• 2+ years of relevant professional experience with atleast 1 year as a Technical Program Manager
• Proven ability to apply program management capabilities and demonstrate their impact.
• Experience leading technical projects and Agile ceremonies independently.
• Strong communication and collaboration skills across technical and non-technical teams.
• Ability to identify process inefficiencies and propose actionable improvements.
• Familiarity with product development lifecycle stages and cross-team coordination.
• Understanding of organizational processes, objectives, and challenges.
• Capable of creating structured documentation and presenting technical concepts clearly.
• Functional technical knowledge (e.g., user flows, system design) and ability to engage diverse audiences
• Background in technology strongly preferred.
• 4 year Degree in CS/Engineering or equivalent experience; PMP (or similar) is a plus

The total cash range for this position in Austin is $119,000.00 to $166,500.00. Employees in this role have the potential to increase their pay up to $190,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.