ZipRecruiter

Log In

1

Service Performance Manager Jobs in Washington, DC

Team Velocity

Website Performance Manager | Team GM

VA ยท Remote

$65K - $80K/yr

As a Website Performance Manager (WPM) , you are the Website relationship owner for our automotive ... Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating ...

Team Velocity

Website Performance Manager | Team Tango

VA ยท Remote

$65K - $80K/yr

As a Website Performance Manager (WPM) , you are the Website relationship owner for our automotive ... Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating ...

Koniag Services, Inc.

Service Owner

Washington, DC ยท On-site

Service Performance Management: * Own the performance measurement framework for all assigned services, defining, tracking, and reporting on key performance indicators (KPIs), SLA metrics, and ...

Koniag, Inc.

Service Owner

Washington, DC ยท On-site

$122K - $152K/yr

Service Performance Management: * Own the performance measurement framework for all assigned services, defining, tracking, and reporting on key performance indicators (KPIs), SLA metrics, and ...

kgs

Service Owner

Washington, DC ยท Hybrid

Service Performance Management: * Own the performance measurement framework for all assigned services, defining, tracking, and reporting on key performance indicators (KPIs), SLA metrics, and ...

kgs

Service Owner

Washington, DC ยท Hybrid

Service Performance Management: * Own the performance measurement framework for all assigned services, defining, tracking, and reporting on key performance indicators (KPIs), SLA metrics, and ...

CACI

Value and Performance Management Lead

Reston, VA ยท On-site

Ensures new services or modifications are prepared for operational support before launch, collaborating with stakeholders. Develops and implements performance management and customer experience ...

CACI

Performance Management Analyst

Sterling, VA ยท On-site

This candidate should have 5 or more years of service operations and delivery management experience in a network service provider environment. The Performance Management Analyst is a multifaceted ...

previous pagenext page

Showing results 21-40

All JobsService Performance JobsService Performance Manager JobsService Performance Manager Jobs in Washington, DC

Service Performance Manager information

See Washington, DC salary details

$45.3K

$112.7K

$173.9K

How much do service performance manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for service performance manager in Washington, DC is $112,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $142,700.00 per year, depending on experience, location, and employer.

What is the role of a Service Performance Manager?

A Service Performance Manager oversees the delivery and quality of services within an organization, ensuring they meet performance standards and customer expectations. They analyze service metrics, implement improvements, and coordinate with teams to optimize operational efficiency, often using tools like performance dashboards and reporting systems.
Service Performance Manager jobs near you

Website Performance Manager | Team Tango

Washington, DC โ€ข On-site

Team Velocity
Internet and ITย โ€ขย 201 - 500 employees
Learn more about Team Velocityexternal

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post hasย expired 2 days ago.ย Applications are no longer accepted.

Key responsibilities

  • Build and maintain relationships with a portfolio of clients to ensure customer needs are prioritized and addressed.

  • Speak with customers to understand and articulate user problems, triage and prioritize bugs and issues, and execute monthly reporting on KPIs and website performance.

  • Assess, prioritize, and present new feature requests to leadership, communicate priorities and timelines to customers, and collaborate with internal teams to support account growth and website enhancements.

Job description

As a Website Performance Manager (WPM), you are the Website relationship owner for our automotive dealership clients. You will transform from the traditional ๏ฟฝreactive๏ฟฝ to a ๏ฟฝproactive๏ฟฝ mindset and will drive the vision and delivery of our website products. You will support and respond to all dealership inquiries quickly, solving most issues instantly. The customer will always feel as though you are there to help them. You will be responsible for product retention, while presenting both revenue and non-revenue generating enhancements. You will assist with portfolio application growth, finding ways to expand the relationship while also monitoring and maintaining customer happiness.
The Ideal Candidate has automotive digital marketing, automotive agency, and/or automotive retail management experience coupled with a solid understanding of dealership operations and strong working knowledge of website strategy and advertising.
This is a full-time, remote, salaried position. Candidates must reside in the Continental, U.S., Mountain or Pacific time zones highly preferred but ALL welcome to apply who can support 8:30AM-5:30PM (PST) business hours.
Roles & Responsibilities
  • Build and maintain relationships with a portfolio of clients and ensure customers๏ฟฝ needs are the driving force behind every priority, decision, and activity
  • Responsible for a full and/or complex account load
  • Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues
  • Execute monthly reporting with your customer to ensure a healthy and satisfied relationship. Reporting capabilities include, KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer
  • Assess, prioritize, and present new feature requests received from your customers to leadership
  • Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for
  • Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency
  • Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer
  • Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio
  • Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer
  • Provide recommendations regarding site performance and enhancements in the form of creative services, third-party advisements, design responsiveness, and more

Key Performance Indicators
KPIs are measured so that we can be sure the division is moving in the right direction at the right speed:
  • Retention (Retention Rate)
  • Expansion (Revenue per Customer)
  • Engagement (Average Response Rate)
  • Adoption (Utilization)
  • Advocacy (NPS Survey Results)

Qualifications
  • BS/BA in related discipline OR an equivalent combination of education and work experience
  • A minimum of 2-3 years' progressive and successful experience in retail automotive digital strategy, automotive agency and/or automotive retail management experience
  • Demonstrated understanding of dealership operations, proven experience and demonstrated ability to effectively work with all levels within the dealership, required
  • Demonstrated working knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.), required
  • Google certifications (Ads, Analytics, Video, Mobile, etc.)
  • Demonstrated written, verbal, and phone communication, and interpersonal skills
  • Demonstrated customer service skills and outstanding relationship management capabilities
  • Highly motivated self-starter capable of working in a team environment
  • Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven
  • Demonstrated knowledge in using Salesforce
  • Proficient with MS Office ๏ฟฝ Word, Excel & PowerPoint
  • Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
  • Solid analytical skills and data-driven thinking
  • Possess the skills and ability to work independently

Compensation
This position offers a competitive compensation package that includes an annual salary range of $65,000-$80,000 commensurate with experience, up to $15K in annual bonus/commission opportunities, as well as participation in company benefit offerings including medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application.Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide.
We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity's proprietary technology platform Apollo๏ฟฝ analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.

Apply