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Service Operations Lead Jobs (NOW HIRING)

24 Hour Fitness

Operations Lead

Mountain View, CA · On-site

Through modeling our service promise and leading by example, the Operations Lead fosters a positive, results oriented culture focused on member satisfaction and strong business performance. ESSENTIAL ...

24 Hour Fitness

Operations Lead

San Ramon, CA · On-site

Through modeling our service promise and leading by example, the Operations Lead fosters a positive, results oriented culture focused on member satisfaction and strong business performance. ESSENTIAL ...

Tstc

Fiscal Operations Lead

Brownwood, TX · On-site

Are you someone who strives for excellence, values accountability, provides the best service, all ... The Fiscal Operations Lead plays a key role in improving procurement management, travel ...

Tstc

Fiscal Operations Lead

Harlingen, TX · On-site

Are you someone who strives for excellence, values accountability, provides the best service, all ... The Fiscal Operations Lead plays a key role in improving procurement management, travel ...

Tstc

Fiscal Operations Lead

Waco, TX

Are you someone who strives for excellence, values accountability, provides the best service, all ... The Fiscal Operations Lead plays a key role in improving procurement management, travel ...

Tstc

Fiscal Operations Lead

Campus, IL · On-site

Are you someone who strives for excellence, values accountability, provides the best service, all ... The Fiscal Operations Lead plays a key role in improving procurement management, travel ...

Tstc

Fiscal Operations Lead

Marshall, TX · On-site

Are you someone who strives for excellence, values accountability, provides the best service, all ... The Fiscal Operations Lead plays a key role in improving procurement management, travel ...

24 Hour Fitness

Operations Lead

Scarsdale, NY · On-site

Through modeling our service promise and leading by example, the Operations Lead fosters a positive, results oriented culture focused on member satisfaction and strong business performance. ESSENTIAL ...

Sendik's

Operations Lead

Milwaukee, WI · On-site

If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's. Role Title Operations ...

Tstc

Fiscal Operations Lead

Sweetwater, TX · On-site

Are you someone who strives for excellence, values accountability, provides the best service, all ... The Fiscal Operations Lead plays a key role in improving procurement management, travel ...

Tstc

Fiscal Operations Lead

Abilene, TX · On-site

Are you someone who strives for excellence, values accountability, provides the best service, all ... The Fiscal Operations Lead plays a key role in improving procurement management, travel ...

Custom Goods

Operations Lead

Carson, CA · On-site

$22/hr

In this role, the Operations Lead is under the direct supervisor of the Operations Supervisor ... service standards. * Ensures daily forklift safety inspections, and report any deviations are ...

Custom Goods

Operations Lead

Carson, CA · On-site

In this role, the Operations Lead is under the direct supervisor of the Operations Supervisor ... service standards. * Ensures daily forklift safety inspections, and report any deviations are ...

Pacific Commercial Services

Operations Lead

Kapolei, HI · On-site

$85K/yr

Role Purpose The Operations Lead is responsible for executing the programs and design plans set by ... Strong understanding of compliance and safety standards in regulated service environments ...

Customs Goods LLC

Operations Lead

Long Beach, CA · On-site

$22/hr

In this role, the Operations Lead is under the direct supervisor of the Operations Supervisor ... service standards. * Ensures daily forklift safety inspections, and report any deviations are ...

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Service Operations Lead information

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$12

$27

$64

How much do service operations lead jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service operations lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What is the difference between Service Operations Lead vs Service Coordinator?

AspectService Operations LeadService Coordinator
Required CredentialsTypically requires experience in operations, customer service, or related certificationsOften requires customer service or administrative certifications
Work EnvironmentLeads teams, manages processes, and oversees service delivery in a dynamic settingCoordinates service activities, schedules, and communicates with clients and teams
Employer & Industry UsageCommon in service industries like IT, telecom, and facilities managementUsed across similar industries for frontline coordination roles
Search & Comparison IntentPeople compare roles involving team leadership and process managementPeople look for roles focused on scheduling and client communication

The Service Operations Lead typically oversees service delivery, manages teams, and improves processes, requiring leadership experience. In contrast, the Service Coordinator focuses on scheduling, client communication, and supporting service teams. Both roles are essential in service industries but differ mainly in scope and responsibilities.

What does a Service Operations Lead do?

A Service Operations Lead oversees the delivery and management of customer service processes, ensuring efficient operations and high service quality. They coordinate between teams, implement process improvements, and often use tools like service management software to monitor performance and meet organizational goals.
More about Service Operations Lead jobs

What job categories do people searching Service Operations Lead jobs look for?

The top searched job categories for Service Operations Lead jobs are:

Service Operations Lead jobs near you
Infographic showing various Service Operations Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.

Operations Lead

24 Hour Fitness

Mountain View, CA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 15 days ago

24 Hour Fitness rating

6.3

Company rating: 6.3 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

28th of 63 rated gym and leisure clubs

Job description

ABOUT US
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
JOB SUMMARY
The Operations Lead ensures that the club delivers an outstanding member experience every day by working closely with the General Manager and a team of club attendants and sales and service advisors to support daily operations, facility upkeep, and member service. In this role, the Operations Lead is responsible for maintaining a clean and safe environment, directing team members, monitoring member feedback, driving membership and retail revenue growth, and serving as Manager on Duty during assigned shifts. Through modeling our service promise and leading by example, the Operations Lead fosters a positive, results oriented culture focused on member satisfaction and strong business performance.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Drive club performance by executing daily operational standards that support exceeding retail budget, improving IMU, and growing membership, as measured through PBI and Pulse reporting.
  • Serve as Manager on Duty during assigned shifts, leading day to day operations to ensure a clean, safe, welcoming, and efficient club environment that positively impacts member experience.
  • Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to deliver consistent service behaviors and operational execution that support retail performance and issue resolution goals leading to improvement in member retention.
  • Own member issue resolution by proactively addressing concerns and inquiries.
  • Assist in member retention through training and development of the Sales and Service team and Club Attendants in partnership with Sales and Service Manager and General Manager on Clean, Friendly and Well-Maintained.
  • Improve club cleanliness and member sentiment by validating daily, weekly, and monthly cleaning routines, monitoring member feedback, and partnering with Facilities to ensure timely maintenance and equipment repairs.
  • Partner with the General Manager to reinforce operational basics, including scheduling support, timekeeping accuracy, dress code compliance, and coaching team members to consistently meet performance expectations.
  • Manage resources and inventory. Maintain adequate supplies of towels, cleaning products and front desk materials; track usage and ensure the club is stocked with necessities to keep the club clean, friendly and well maintained

QUALIFICATIONS
  • Required Knowledge, Skills & Abilities
  • Familiarity with SMG 360, Power BI and Net Promoter Score required.
  • 2 years of customer service experience required.
  • Experience supervising and directing work of Team Members.
  • Availability and Willingness to work a flexible schedule, including early mornings, evenings and weekends.
  • Strong interpersonal and communication skills.
  • Certifications in First Aid/CPR or personal training.

Preferred Knowledge, Skills & Abilities
  • Organizational and problem solving skills. Ability to multitask, prioritize and follow through on projects and tasks to completion.
  • Demonstrated critical thinking and resourcefulness in addressing operational challenges.
  • Customer service and supervisory experience a plus.
  • Proven ability to lead a team in a high traffic environment.
  • Experience with budget preparation, sales and marketing initiatives

Physical Demands/ Environmental Conditions
  • Must be able to communicate via phone, email and in person.
  • Ability to sit, stand or walk for extended periods during an 8 hour shift.
  • Ability to lift and move up to 50 pounds of equipment or supplies.
  • Work is performed in a fitness club environment with exposure to cleaning chemicals, moderate noise and active members.
  • Must adhere to company safety policies and wear appropriate personal protective equipment when required.

Travel Requirement
  • Occasional travel may be required for meetings, training or prospecting.

BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
QUALIFICATIONS
  • Required Knowledge, Skills & Abilities
  • Familiarity with SMG 360, Power BI and Net Promoter Score required.
  • 2 years of customer service experience required.
  • Experience supervising and directing work of Team Members.
  • Availability and Willingness to work a flexible schedule, including early mornings, evenings and weekends.
  • Strong interpersonal and communication skills.
  • Certifications in First Aid/CPR or personal training.

Preferred Knowledge, Skills & Abilities
  • Organizational and problem solving skills. Ability to multitask, prioritize and follow through on projects and tasks to completion.
  • Demonstrated critical thinking and resourcefulness in addressing operational challenges.
  • Customer service and supervisory experience a plus.
  • Proven ability to lead a team in a high traffic environment.
  • Experience with budget preparation, sales and marketing initiatives

Physical Demands/ Environmental Conditions
  • Must be able to communicate via phone, email and in person.
  • Ability to sit, stand or walk for extended periods during an 8 hour shift.
  • Ability to lift and move up to 50 pounds of equipment or supplies.
  • Work is performed in a fitness club environment with exposure to cleaning chemicals, moderate noise and active members.
  • Must adhere to company safety policies and wear appropriate personal protective equipment when required.

Travel Requirement
  • Occasional travel may be required for meetings, training or prospecting.

What 24 Hour Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About 24 Hour Fitness

Sourced by ZipRecruiter

At 24 Hour Fitness we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of.

Industry

Fitness and sports centers

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1983

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