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Service Operations Lead Jobs (NOW HIRING)

Upstate Energy

Service Operations Lead

Modena, NY · On-site

$35 - $49/hr

  • Medical

  • Retirement

  • PTO

... lead and strengthen our growing HVAC and fuel service department. This is a hands on leadership position for someone who can support technicians in the field, organize daily service operations ...

Upstate Energy

Service Operations Lead

Modena, NY · On-site

$35 - $49/hr

... lead and strengthen our growing HVAC and fuel service department. This is a hands on leadership position for someone who can support technicians in the field, organize daily service operations ...

Graebel Companies, Inc

We are seeking an IT Service Operations Lead (EMEA&APAC) to join our Prague team in a fast-paced environment. This is a hybrid position , with a combination of remote work and on-site presence in our ...

Pearson

Lead, Service Management

Bismarck, ND · On-site

$15.75 - $20.50/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Helena, MT · On-site

$15.25 - $20/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Albany, NY · On-site

$16 - $20.75/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Cheyenne, WY · On-site

$15.25 - $20/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Santa Fe, NM · On-site

$15.75 - $20.50/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Raleigh, NC · On-site

$15.50 - $20.50/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Topeka, KS · On-site

$15 - $19.75/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Salem, OR · On-site

$16 - $21/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Charleston, WV · On-site

$15.50 - $20.50/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Austin, TX · On-site

$15.75 - $20.75/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Baton Rouge, LA · On-site

$12.50 - $16.50/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Concord, NH · On-site

$16 - $21.25/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Richmond, VA · On-site

$15.75 - $20.75/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Salt Lake City, UT · On-site

$15.50 - $20.25/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Augusta, ME · On-site

$15.75 - $20.75/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Tallahassee, FL · On-site

$13.75 - $18.25/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Saint Paul, MN · On-site

$16.25 - $21.25/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

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All JobsService Operations Lead Jobs

Service Operations Lead information

See salary details

$12

$27

$64

How much do service operations lead jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service operations lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What is the difference between Service Operations Lead vs Service Coordinator?

AspectService Operations LeadService Coordinator
Required CredentialsTypically requires experience in operations, customer service, or related certificationsOften requires customer service or administrative certifications
Work EnvironmentLeads teams, manages processes, and oversees service delivery in a dynamic settingCoordinates service activities, schedules, and communicates with clients and teams
Employer & Industry UsageCommon in service industries like IT, telecom, and facilities managementUsed across similar industries for frontline coordination roles
Search & Comparison IntentPeople compare roles involving team leadership and process managementPeople look for roles focused on scheduling and client communication

The Service Operations Lead typically oversees service delivery, manages teams, and improves processes, requiring leadership experience. In contrast, the Service Coordinator focuses on scheduling, client communication, and supporting service teams. Both roles are essential in service industries but differ mainly in scope and responsibilities.

What does a Service Operations Lead do?

A Service Operations Lead oversees the delivery and management of customer service processes, ensuring efficient operations and high service quality. They coordinate between teams, implement process improvements, and often use tools like service management software to monitor performance and meet organizational goals.
More about Service Operations Lead jobs

What job categories do people searching Service Operations Lead jobs look for?

The top searched job categories for Service Operations Lead jobs are:

Service Operations Lead jobs near you
Infographic showing various Service Operations Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.

Service Operations Lead

Upstate Energy

Modena, NY • On-site

$35 - $49/hr

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

Benefits:
  • 401(k)
  • Employee discounts
  • Health insurance
  • Paid time off
  • Bonus based on performance
  • Company car
  • Company parties

Service Team Lead

Location: Modena, New York
Employment Type: Full time
Pay: $35 to $42 per hour, based on experience
Schedule: Primarily daytime hours with participation in a compensated on call rotation
Upstate Energy is seeking an experienced Service Team Lead to help lead and strengthen our growing HVAC and fuel service department.
This is a hands on leadership position for someone who can support technicians in the field, organize daily service operations, maintain high workmanship standards, and ensure every job is completed and documented correctly.
The ideal candidate has strong experience servicing oil and propane heating equipment and is comfortable balancing fieldwork, technical support, team leadership, scheduling, and customer service. This is not a desk only position. The Service Team Lead will remain actively involved in diagnostics, service calls, training, quality control, and emergency response.
Responsibilities
• Lead, support, train, and develop service technicians
• Provide technical guidance on difficult service calls and installations
• Assist with diagnostics, troubleshooting, repairs, startups, and system commissioning
• Help coordinate the daily schedule based on urgency, geography, technician availability, and job complexity
• Maintain capacity for emergency and no heat calls
• Review open, incomplete, rescheduled, and follow up jobs
• Coordinate with office staff regarding customer concerns, estimates, parts, scheduling, and job status
• Perform service, maintenance, diagnostics, and repairs as needed
• Participate in the compensated on call rotation
• Review callbacks, repeat repairs, complaints, and workmanship concerns
• Ensure technicians accurately document labor, parts, equipment information, recommendations, notes, and completed work in company service software
• Follow up on incomplete jobs and missing documentation
• Help maintain service vehicles, tools, parts, and materials
• Promote professionalism, accountability, safety, communication, and excellent customer service
Qualifications
• Significant hands on experience servicing heating and HVAC equipment
• Strong experience with oil fired and propane fired systems
• Strong diagnostic and troubleshooting ability
• Ability to lead technicians while remaining actively involved in fieldwork
• Strong communication, organizational, and customer service skills
• Ability to prioritize emergencies, scheduled work, and technician capacity
• Comfortable using mobile applications and service management software
• Valid driver’s license and acceptable driving record
• Willingness to participate in an on call rotation
• Commitment to safety, workmanship, documentation, and accountability
Preferred Experience

• Previous experience as a lead technician, field supervisor, or service department leader
• Experience with boilers, furnaces, water heaters, hydronic systems, propane equipment, and oil heating systems
• EPA certification and other applicable HVAC or fuel related certifications
• Experience training or mentoring technicians
Physical Requirements

Candidates must be able to safely work in basements, mechanical rooms, crawlspaces, attics, and outdoor environments. The position may require lifting tools, parts, and equipment, climbing stairs or ladders, kneeling, bending, and working around heating systems, fuel equipment, electrical components, and machinery.
About Upstate Energy

Upstate Energy is a growing Hudson Valley fuel distribution and HVAC service company providing propane, heating oil, HVAC service and installation, emergency service, generators, pool heaters, tanks, and related energy services.
 Apply here or email your resume to hiring@upstate-energy.com