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Service Operations Lead Jobs (NOW HIRING)

Croda

Customer Service Operations Lead

Plainsboro, NJ · On-site

Customer Service Operations Lead As our business accelerates its ambitious growth strategy, we are looking for a Customer Service Operations Lead to join our Customer Operations / Supply Chain ...

Croda

Customer Service Operations Lead

Plainsboro, NJ · On-site

$100K - $150K/yr

Customer Service Operations Lead As our business accelerates its ambitious growth strategy, we are looking for a Customer Service Operations Lead to join our Customer Operations / Supply Chain ...

Ralliant

IT Service Operations Lead

Beaverton, OR · On-site

Beaverton, OR IT Service Operations Lead In close partnership with the Director of Production Operations, the IT Service Operations Lead is a hands-on role responsible for driving the operational ...

KSI

Service Operations Lead - Ag Equipment

Farley, IA · On-site

Salary: $50,000 - $62,000, or dependent on experience Service Operations Lead - Ag Equipment Location: Farley, Iowa | On-Site Company: CJ Beeps Equipment CJ Beeps Equipment is Eastern Iowas new short ...

Carvana

Parts Lead, Dealership Operations

Dallas, TX · On-site

About the team and position The Service Lead, Dealership Operations is responsible for the success of the dealership's service businesses, overall facilities management, and OEM relationship. This ...

Veterans Canteen Service

Operations Lead

Chicago, IL · On-site

$19.91/hr

Hourly Wage $19.91 Operations Lead Please note: Resumes cannot exceed 2 pages in length, or they ... With over 78 years of serving our nation's veterans, Veterans Canteen Service (VCS) is currently ...

CALIBRE Systems

KY · On-site

The Operations Lead serves as the Senior-level leader for TAP regional operations. This position ... customer service, reporting, and outreach activities. Key Responsibilities • Maintaining ...

CALIBRE

Operations Lead

Fort Knox, KY · On-site

The Operations Lead serves as the Senior-level leader for TAP regional operations. This position ... customer service, reporting, and outreach activities. Key Responsibilities · Maintaining ...

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Service Operations Lead information

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How much do service operations lead jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for service operations lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What is the difference between Service Operations Lead vs Service Coordinator?

AspectService Operations LeadService Coordinator
Required CredentialsTypically requires experience in operations, customer service, or related certificationsOften requires customer service or administrative certifications
Work EnvironmentLeads teams, manages processes, and oversees service delivery in a dynamic settingCoordinates service activities, schedules, and communicates with clients and teams
Employer & Industry UsageCommon in service industries like IT, telecom, and facilities managementUsed across similar industries for frontline coordination roles
Search & Comparison IntentPeople compare roles involving team leadership and process managementPeople look for roles focused on scheduling and client communication

The Service Operations Lead typically oversees service delivery, manages teams, and improves processes, requiring leadership experience. In contrast, the Service Coordinator focuses on scheduling, client communication, and supporting service teams. Both roles are essential in service industries but differ mainly in scope and responsibilities.

What is a service lead job?

A Service Operations Lead is responsible for managing and overseeing service delivery processes, ensuring customer satisfaction, and coordinating teams to meet performance targets. They often utilize tools like service management software and require strong leadership, communication, and problem-solving skills to optimize operations and improve service quality.

What is an operations lead salary?

The salary for a Service Operations Lead typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. This role often requires strong leadership, problem-solving skills, and familiarity with operational tools and processes.

What jobs pay 4000 a week without a degree?

Service Operations Lead roles typically do not pay $4,000 a week without relevant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant effort, networking, or licensing. Most roles with such earnings rely on performance-based compensation or commission structures rather than formal education.

What does an operations lead do?

An operations lead oversees daily business activities, manages teams, and ensures processes run efficiently. They coordinate between departments, implement policies, and use tools like project management software to meet organizational goals.
More about Service Operations Lead jobs
What job categories do people searching Service Operations Lead jobs look for? The top searched job categories for Service Operations Lead jobs are:
Service Operations Lead jobs near you
Infographic showing various Service Operations Lead job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.
Service Operations Lead - Ag Equipment

Service Operations Lead - Ag Equipment

Katalyst Systems Impact LLC

Farley, IA • On-site

$50K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Service Operations Lead - Ag Equipment
Location: Farley, Iowa | On-Site
Company: CJ Beeps Equipment
CJ Beeps Equipment is Eastern Iowa's new short line equipment dealer and growing used equipment dealership, providing parts and service to farmers across the Tri-State area. Deeply rooted in the local community, CJ Beeps is committed to dependable equipment, honest service, and long-term customer relationships.
CJ Beeps Equipment is searching for a committed, self-motivated individual for the Service Operations Lead
to help keep the service department organized, responsive, and running efficiently at their Farley, Iowa location.
This role is ideal for someone who enjoys being the operational hub of a busy shop. The right person thrives on organizing moving pieces - technician schedules, parts coordination, work orders, and customer updates - while staying closely connected to the day-to-day activity of the service department.
This role is perfect for someone who enjoys agriculture, equipment, and being part of a close-knit shop team, while using strong organizational and computer skills to keep the service department running smoothly.
Working closely with technicians, the parts team, customers, and the General Manager, this position plays a key role in ensuring work orders are accurate, jobs stay on schedule, and customers receive dependable service. CJ Beeps is continuously striving to improve so they can better support customers and their team.
RESPONSIBILITIES (including, but not limited to)
Service Operations & Workflow
Coordinate and manage the daily workflow of the service department, including monitoring shop activity, scheduling technicians, and staying informed on equipment repair status.
  • Open, update, and close work orders accurately and on time
  • Ensure parts, labor, and services are properly documented for billing and warranty processing
  • Schedule and assign work to technicians based on skill level, availability, and workload
  • Maintain clear visibility of:
    • Work in progress
    • Jobs waiting on parts
    • Work ready for completion or close-out
  • Monitor turnaround times and identify opportunities to improve efficiency and reduce customer downtime
  • Ensure accurate timekeeping, labor reporting, and billing

Customer Experience & Business Development
Serve as a primary point of contact for service customers and help ensure clear communication throughout the repair process.
  • Serve as a primary point of contact for service customers, delivering timely, professional communication
  • Work closely with the parts department to ensure parts availability and minimize service delays
  • Resolve customer complaints or disputes in a professional and timely manner
  • Build long-term customer relationships with a service-driven, sales-minded approach
  • Coordinate with the marketing team to support service department growth initiatives

Shop Coordination & Team Lead
Support and lead the technician team by helping coordinate workload, expectations, and day-to-day operations.
  • Schedule technician workloads and adjust priorities throughout the day as needed
  • Maintain visibility into technician capacity and shop progress
  • Partner with the General Manager to support technician performance and productivity
  • Assist with technician scheduling, time-off coordination, and workload planning
  • Foster a positive, team-focused work environment aligned with CJ Beeps' values

SKILLS & QUALIFICATIONS
  • High School Diploma or equivalent required
  • 3+ years of experience in agricultural equipment, mechanical service, logistics, or a related operational environment preferred (but not required)
  • Prior leadership, coordination, or shop experience strongly preferred
  • Strong organizational and computer skills with the ability to manage multiple moving parts
  • Strong communication skills with the ability to work effectively with technicians and customers
  • Ability to understand technical issues and translate them into clear next steps or work orders
  • Ability to lift 50+ lbs as needed
  • Willingness to work extended hours during peak or seasonal periods
  • Availability for rotating Saturdays in coordination with the parts department

COMPENSATION & SCHEDULE
  • Pay: Dependent on experience, with room for growth and advancement
  • Schedule:
    • Monday-Friday: 8:00 AM - 5:00 PM
    • Saturdays: 8:00 AM - 12:00 PM (rotating schedule)
  • This is a fully on-site role; remote work is not available

BENEFITS
  • Health, Dental, & Vision Insurance
  • 401(k) Retirement Plan
  • Short-Term & Long-Term Disability
  • Paid Time Off & Holidays

KSI's Talent Acquisition Team partners with companies like CJ Beeps Equipment to assist with their hiring needs. All positions are direct-to-hire opportunities with CJ Beeps Equipment.

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