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Service Operations Lead Jobs (NOW HIRING)

Ryder

Customer Service Operations Lead

Lakeville, MA

$22.50/hr

We are immediately hiring a Customer Service Operations Lead in Taunton, MA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining ...

Ryder

Customer Service Operations Lead

Taunton, MA

$22.50/hr

We are immediately hiring a Customer Service Operations Lead in Taunton, MA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining ...

Ryder

Customer Service Operations Lead

Taunton, MA

$22.50/hr

We are immediately hiring a Customer Service Operations Lead in Taunton, MA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining ...

Ryder

Customer Service Operations Lead

Norton, VA

$22.50/hr

We are immediately hiring a Customer Service Operations Lead in Taunton, MA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining ...

Ralliant

IT Service Operations Lead

Beaverton, OR · On-site

Beaverton, OR IT Service Operations Lead In close partnership with the Director of Production Operations, the IT Service Operations Lead is a hands-on role responsible for driving the operational ...

KSI

Service Operations Lead - Ag Equipment

Farley, IA · On-site

Salary: $50,000 - $62,000, or dependent on experience Service Operations Lead - Ag Equipment Location: Farley, Iowa | On-Site Company: CJ Beeps Equipment CJ Beeps Equipment is Eastern Iowas new short ...

Citizens Alliance Bank

Operations Lead

Great Falls, MT · On-site

This position will ensure quality service and effective customer support for all internal and external customers. The Operations Lead will accomplish these results through the effective management of ...

Citizens Alliance Bank

Operations Lead

Clara City, MN · On-site

This position will ensure quality service and effective customer support for all internal and external customers. The Operations Lead will accomplish these results through the effective management of ...

Urban Recovery

Operations Lead

Brooklyn, NY · On-site

$20 - $22/hr

Surfpoint Recovery offers inpatient detox, withdrawal, and stabilization services, as well as inpatient rehabilitation services for individuals with substance use disorder. The Operations Lead acts ...

CALIBRE

Operations Lead

Fort Knox, KY

The Operations Lead serves as the Senior-level leader for TAP regional operations. This position ... customer service, reporting, and outreach activities. Key Responsibilities · Maintaining ...

CALIBRE Systems

KY · On-site

The Operations Lead serves as the Senior-level leader for TAP regional operations. This position ... customer service, reporting, and outreach activities. Key Responsibilities • Maintaining ...

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Service Operations Lead information

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How much do service operations lead jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for service operations lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What is the difference between Service Operations Lead vs Service Coordinator?

AspectService Operations LeadService Coordinator
Required CredentialsTypically requires experience in operations, customer service, or related certificationsOften requires customer service or administrative certifications
Work EnvironmentLeads teams, manages processes, and oversees service delivery in a dynamic settingCoordinates service activities, schedules, and communicates with clients and teams
Employer & Industry UsageCommon in service industries like IT, telecom, and facilities managementUsed across similar industries for frontline coordination roles
Search & Comparison IntentPeople compare roles involving team leadership and process managementPeople look for roles focused on scheduling and client communication

The Service Operations Lead typically oversees service delivery, manages teams, and improves processes, requiring leadership experience. In contrast, the Service Coordinator focuses on scheduling, client communication, and supporting service teams. Both roles are essential in service industries but differ mainly in scope and responsibilities.

More about Service Operations Lead jobs
What job categories do people searching Service Operations Lead jobs look for? The top searched job categories for Service Operations Lead jobs are:
Service Operations Lead jobs near you
Service Operations Lead - Ag Equipment

Service Operations Lead - Ag Equipment

Katalyst Systems Impact

Farley, IA

$50K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Service Operations Lead – Ag Equipment

Farley, Iowa | On-Site


CJ Beeps Equipment is Eastern Iowa’s new short line equipment dealer and growing used equipment dealership, providing parts and service to farmers across the Tri-State area. Deeply rooted in the local community, CJ Beeps is committed to dependable equipment, honest service, and long-term customer relationships.


CJ Beeps Equipment is seeking a Service Operations Lead to help keep the service department organized, responsive, and running efficiently. This is perfect for someone who enjoys agriculture, equipment, and being part of a close-knit shop team.


Position Overview

This role is ideal for someone who enjoys being the operational hub of a busy shop — coordinating technician schedules, parts, work orders, and customer communication while staying closely connected to the day-to-day service operations.


Working closely with technicians, the parts team, customers, and the General Manager, this position plays a key role in ensuring work orders are accurate, jobs stay on schedule, and customers receive dependable service.


Responsibilities

  • Service Operations & Workflow
  • Coordinate daily workflow, technicians scheduling, and shop activity
  • Open, update, and close work orders accurately and on time
  • Ensure parts, labor, and services are properly documented for billing and warranty processing
  • Monitor work in progress, jobs waiting on parts, and completion timelines
  • Track turnaround times and identify efficiency improvements
  • Ensure accurate timekeeping and labor reporting
  • Customer Experience & Business Development
  • Serve as a primary point of contact for service customers
  • Communicate updates clearly throughout the repair process
  • Resolve customer complaints or disputes in a professional and timely manner
  • Build long-term customer relationships
  • Partner with marketing to support service growth initiatives
  • Shop Coordination & Team Lead
  • Coordinate technician workloads and adjust priorities as needed
  • Maintain visibility into shop capacity and progress
  • Support technician performance and productivity
  • Assist with technician scheduling, time-off coordination, and workload planning
  • Foster a positive, team-oriented environment
  • Partner with the General Manager to support technician performance and productivity

 

Qualifications

  • High School Diploma or equivalent required
  • 3+ years of experience in agricultural equipment, mechanical service, logistics, or similar environment preferred
  • Prior leadership or shop coordination experience strongly preferred
  • Strong organizational and computer skills
  • Strong communication and problem-solving ability
  • Ability to understand technical issues and translate into work orders
  • Ability to lift 50+ lbs
  • Willingness to work extended hours during peak or seasonal periods
  • Availability for rotating Saturdays in coordination with the parts department


Compensation & Schedule

  • Competitive salary and dependent on experience
  • Schedule:
  • Monday–Friday: 8:00 AM – 5:00 PM
  • Rotating Saturdays: 8:00 AM – 12:00 PM
  • Fully on-site role

Benefits

  • Health, Dental, & Vision Insurance
  • 401(k)
  • Short-Term & Long-Term Disability
  • Paid Time Off & Holidays