Service Operations Associate Jobs in Tracy, CA (NOW HIRING)

Position SummaryThe Loan Servicing Operations Specialist is responsible for providing outstanding support to the Loan Servicing Operations Department with emphasis in but not limited to processing Loan Payments, exceptions and corrections, and Automatic Loan Payment requests. They will also conduct any necessary research including questions about the posting and what happened to the payment in accordance with specific instructions and established work procedures.Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships - with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand

The Fremont Bank Way

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach - we help clients get to "yes"
• Core Values:
  • Go above and beyond for clients
  • Foster a supportive and empowering environment for associates
  • Deeply invest in the well-being of our local community

Key Responsibilities

• Complies with established operational, compliance, and quality standards while consistently meeting defined service level expectations
• Maintain suspense accounts and follow up to ensure timely resolution and proper application
• Process payment changes, recurring payment setups, stops, returns (NSF), and reapplications
• Research and resolve payment posting discrepancies, unapplied funds, reversals, and adjustments
• Resolve and reconcile credit balances
• Partner with branch staff and call center to resolve payment issues and support customer needs
• Review fee waiver requests, check if correct approvals are there or if not get them, then process fee waiver requests
• Perform careful and timely review of various Mortgage Servicing Platform reports to ensure system integrity
• Cross-train on related loan servicing functions as needed in a small team environment
• Perform other duties and project as assigned

Qualifications & Skills

• High school diploma or equivalent required
• 1-3 years of experience in loan servicing, loan operations, or payment processing in a financial institution preferred
• Excellent customer service, communication, and problem-solving skills
• Ability to manage multiple priorities in a deadline-driven environment
• Intermediate proficiency in Microsoft Excel, with the ability to independently create, maintain, and analyze spreadsheets using logical formulas, lookup functions, data organization tools, and basic visualizations to support routine reporting and decision making

What Makes Fremont Bank Associates Thrive?

• Team Players who go above and beyond to support their colleagues
• Action-Oriented professionals who challenge the status quo and seek improvement
• Purpose-Driven individuals who understand and champion the bank's community impact

Benefits Snapshot

Health & Wellness

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

• Employee Stock Ownership Plan (ESOP)
• 401(k) with employer match
• Performance-based bonuses or incentives

Work-Life & Perks

• Paid holidays, vacation, and sick time
• Free personal checking and savings accounts
• Home loan rate discounts
• Tuition reimbursement and professional development resources
• On-site gym and discounted health club memberships
• Employee Assistance Program (EAP)

Equal Opportunity Employer

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

Salary Range

The hiring salary range is based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank's compensation philosophy.

Salary RangeUSD $28.85 - USD $33.85 /Hr.Employee Stock Ownership Plan (ESOP)

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Note to Search Firms:

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.

Employment Type: FULL_TIME