Service Operations Associate Jobs in Lithia, FL (NOW HIRING)

Position Purpose:

The Operations Associate role at Heritage is essential for ensuring efficient and effective service delivery to our customers. This position requires meticulous management of inventory processes, supervision of warehouse operations, and coordination of timely deliveries, all while maintaining adherence to corporate standards of excellence. By leveraging industry-specific knowledge, strong organizational skills, and a proactive service-oriented approach, the Operations Associate will enhance operational integrity, support team leadership, and contribute to fostering enduring customer relationships.

Key Responsibilities:

• Spearhead comprehensive inventory control initiatives, encompassing the procurement, execution of weekly cycle counts, pricing assessments, and effective management of damaged or outdated stock, to optimize operational efficiency and reduce waste.
• Collaborate strategically with the Branch Manager to infuse energy, professionalism, and a sense of urgency into team leadership, ensuring seamless operational workflow and achievement of branch objectives.
• Lead warehouse operations with a focus on precision and timeliness, directing the team in receiving, storing, and distributing products efficiently to maintain high service standards.
• Manage order processing and day-end balancing, ensuring accuracy and timeliness to uphold financial integrity and facilitate smooth branch operations.
• Coordinate and supervise the dispatch of trucks, guaranteeing timely and accurate product deliveries to job sites, enhancing customer satisfaction and operational reliability.
• Develop and maintain robust training programs for Drivers and warehouse staff, fostering skill development and promoting a culture of continuous improvement and operational excellence.
• Leverage ERP systems and relevant software tools to streamline processes, enhance data accuracy, and drive informed decision-making across all areas of inventory and warehouse management.
• Cultivate and sustain strong customer relationships, demonstrating a commitment to sales and service excellence that drives customer loyalty and business growth.

Minimum Qualifications:

• Industry Experience: Demonstrated experience as a Supervisor or Assistant Manager within a warehouse setting

• Product Knowledge: Comprehensive understanding of pool/landscape products or proven ability to quickly acquire knowledge in similar industry products.

• Inventory Management: Significant experience in purchasing and inventory control, including executing weekly cycle counts, pricing, and managing damaged or outdated stock.

• Organizational Skills: Exceptional organizational abilities with attention to detail, maintaining minimal error rates in tasks.

• Technical Proficiency: Proficiency in Microsoft Office tools, including Excel, Word, and Outlook. Familiarity with ERP systems is highly preferred. Experience with Agility software is advantageous but not required.

• Customer Service Excellence: Proven track record in service and sales excellence, including developing and maintaining lasting customer relationships.

• Communication Skills: Strong verbal and written communication skills, with the ability to effectively organize and follow up on tasks.

• Cultural Fit: Willingness to embrace and contribute to a culture focused on profitability and enjoyment, encapsulated in the "Make Money and Have Fun!" ethos.

• Licensing and Transportation: Possession of a valid driver's license, a satisfactory driving record, and access to reliable transportation.

• Legal Authorization: Authorization to work in the United States for any employer without the need for sponsorship.

• Background and Health Screenings: Ability to pass a criminal and driving background check, as well as a pre-employment drug screening.

Education/Work Experience:

• A high school diploma or equivalent OR Bachelor's degree in Business Administration, Supply Chain Management, or a related field is highly desirable.
• Minimum of two years of professional experience in a supervisory or assistant management capacity within a warehouse environment

Job Location: National Structure - Tampa9502 East Dr Martin Luther King Jr Blvd Tampa, FL 33610As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.