ZipRecruiter

Log In

1

Service Management Analyst Jobs in Kitchener, ON

MEDA

Data Analyst

Waterloo, ON · Hybrid

CA$58K - CA$72K/yr

Reporting to the Director, Impact and Knowledge Management (IKM), the role contributes in planning and implementing leading edge data analysis and knowledge management services with a focus on the ...

People Corporation

Financial Analyst

Cambridge, ON · Hybrid

  • Medical

  • Dental

  • Retirement

Manage day-to-day accounts payable (AP), accounts receivable (AR), and foundational accounting data ... Partner with cross-functional stakeholders (Operations, IT, and Client Services) to eliminate data ...

People Corporation

Retirement Analyst

Burlington, ON · On-site

  • Medical

  • Life

  • Retirement

This role blends data management, pricing support, market analysis, and insight generation to ... Minimum 2 years of experience in data analysis, financial services, group retirement, or a related ...

Bunzl

Pricing Analyst

Burlington, ON · On-site

$50K - $55K/hr

Manage new product listings in the system with appropriate cost and other key data elements ... service and deep category expertise. Bunzl Canada is a certified Great Place to Work ® . We are ...

eStorage

Commercial Analyst

Kitchener, ON · On-site

CA$90K - CA$140K/yr

  • Medical

  • Retirement

  • PTO

... project services, we're not just building products we're powering communities and making a ... Data and Delivery Manager Location: Kitchener, ON (Onsite) About the Role: The Commercial Analyst ...

ALS

Senior Analyst Radiochemistry

Burlington, ON

CA$70K - CA$100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services, including method development and accreditation, commercial delivery, resource management ... Develop and validate analytical protocols using techniques such as: * Alpha and beta spectroscopy

Canadian Solar

Commercial Analyst

Kitchener, ON · On-site +1

CA$90K - CA$140K/yr

Data and Delivery Manager Location: Kitchener, ON (Onsite) About the Role: The Commercial Analyst ... Lead the Customer and sub-contractor contract negotiation phase for equipment, services, and EPC ...

Manulife

Manager, Expense Management

Waterloo, ON · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze and communicate consolidated expense performance, outlook, risks, and opportunities ... services provider, helping people make their decisions easier and lives better. To learn more about ...

Sun Life Financial

Financial Analyst

Waterloo, ON · Hybrid

  • PTO

Reporting to the Manager, GB Reporting & Analysis, the Financial Analyst will prepare complex ... Knowledge of financial services industry and/or insurance business processes and products Unique ...

Sun Life Financial

Financial Analyst

Waterloo, ON · Hybrid

  • PTO

Reporting to the Manager, GB Reporting & Analysis, the Financial Analyst will prepare complex ... Knowledge of financial services industry and/or insurance business processes and products Unique ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and fellow analysts to resolve complex issues. * Respond promptly to customers and provide proactive ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and fellow analysts to resolve complex issues. * Respond promptly to customers and provide proactive ...

RONA

Analyst - Final Mile Delivery

Milton, ON · On-site

  • Retirement

  • PTO

We operate or service corporate and affiliated dealer stores. With a distinctive product and ... As an integral individual contributor, the Analyst - Final Mile Delivery manages regular ...

Sun Life Financial

Senior Data Analyst

Waterloo, ON · Hybrid

Reporting to the Manager, Data Analytics, the Senior Data Analyst will lead the development ... Use AWS services such as Athena, S3, Glue, and Step Functions to automate data preparation, model ...

previous pagenext page

Showing results 21-40

All JobsService Management Analyst JobsService Management Analyst Jobs in Kitchener, ON

Service Management Analyst information

See Kitchener, ON salary details

$26

$35

$53

How much do service management analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service management analyst in Kitchener, ON is $35.82, according to ZipRecruiter salary data. Most workers in this role earn between $30.95 and $37.23 per hour, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What job categories do people searching Service Management Analyst jobs in Kitchener, ON look for?

The top searched job categories for Service Management Analyst jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Service Management Analyst jobs?

Cities near Kitchener, ON with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $74,501 per year, or $35.8 per hour.

Data Analyst

MEDA

Waterloo, ON • Hybrid

CA$58K - CA$72K/yr

Contractor

Posted 5 days ago

Job description

Mennonite Economic Development Associates (MEDA) invites applications for a Data Analyst tojoin our dedicated and talented team in our mission to create business solutions to poverty!

MEDA's work is built on a foundation of Mennonite business roots and faith-based values, within the global context of the UN Sustainable Development Goals. We believe business solutions are effective interventions to address poverty. Through a market-systems approach and strategic partnerships, MEDA enables access to finance and provides business and technical expertise to build transformative agri-food market systems that create decent jobs, allowing traditionally excluded groups to become active participants in a sustainable economy. MEDA welcomes all who share our values and want to join us in our mission. To find out more about MEDA, please visit our website atwww.meda.org.

POSITION SUMMARY


This is a currently available vacancy.


The Data Analyst is responsible for turning data into information, information into insight and insight into business decisions. Reporting to the Director, Impact and Knowledge Management (IKM), the role contributes in planning and implementing leading edge data analysis and knowledge management services with a focus on the introduction of innovative data approaches. The Data Analyst will manage online data gathering platforms and create analytical reports.


Job Status: Six-month contract with the possibility of an extension

Start Date: September 2026

Location(s): Hybrid, 1 day in office, Waterloo, Ontario

Salary Range: CAD $58,050 - 72,550 annually + benefits.


MAIN RESPONSIBILITIES INCLUDE:


Knowledge Management (KM) - 35%

  • Implement MEDA's KM strategies, standards and guidelines by working closely with MEDA staff across multiple divisions and departments
  • Continuously update the KM manual in consultation with KM Functions Group
  • Ensure that data/information are readily available to all MEDA staff by developing guidelines on how to access information/data on MEDA's SharePoint
  • Regularly communicate with MEDA staff on any changes related to KM
  • Manage IKM SP site

Data Analysis and Visualization - 30%

  • Create user friendly visual dashboards and reports related to MEDA's strategic priorities and corporate requirements
  • Perform advanced statistical analyses using visual tools and widgets to strengthen MEDA's evidence base
  • Continuously update MEDA's strategic reports related to decent work, clients, project profile, MEDA Risk Capital Fund (MRCF), Executive Leadership Team report
  • Create and maintain PowerBI dashboards related to project results

Data Management - 15%

  • Support with the development of a centralized, integrated data system to optimize data flow and accuracy
  • Manage corporate level data and storage systems (e.g., MS Dynamics) by working closely with representatives from other divisions within MEDA
  • Manage data gathering platforms such as QPro, MS Forms, to ensure consistency across projects

Capacity Building - 10%

  • Build capacity of MEDA staff, especially IKM staff, on visualization platform such as PowerBI and MS Dynamics

Other Duties - 10%

  • Actively participate in departmental and corporate level meetings to suggest ideas related to KM and data analysis and visualization

Any other duties and/or requirements as assigned.


REQUIREMENTS


Education: Bachelor's degree in data analytics, business, or related field.

Experience: 7+ years' relevant experience

Technical Expertise:

  • Advanced proficiency in Microsoft Office Suite.
  • Experience with Microsoft Dynamics and other business management systems.
  • Skilled in data visualization and reporting using Power BI, Tableau, or similar platforms.
  • Strong statistical analysis and data interpretation capabilities.
  • Experience managing and maintaining databases to support business operations and decision-making.


ADDITIONAL QUALIFICATIONS INCLUDE:

  • Appreciation and support of MEDA's faith statement, values and goals
  • Excellent communication and interpersonal skills

APPLICATION DEADLINE: September, 4th, 2026 @ 4:00 pm EST.


MEDA welcomes and encourages applications from all genders, backgrounds, religions, cultures, nationalities and abilities


Accommodations are available on request for candidates with disabilities taking part in the selection process.

MEDA is not in a position to sponsor or assist candidates in obtaining work permits. Employees are required to establish that they will be able to work legally in the country the role is in, during the course of employment.


MEDA does not use AI for screening, assessing or selecting applicants

Apply