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Service Management Analyst Jobs in Brazil, IN (NOW HIRING)

Röhlig-Grindrod

Sr. Tender Analyst

Brazil, IN

Manage and coordinate tenders for US clients and global tenders involving the Rohlig network ... Customs Brokerage and additional logistics services * Collect, validate, and analyze rates from ...

Walmart

Department Supervisor

Monrovia, IN · On-site

$64K - $96K/yr

... Manages expectations of thirdparty techs and vendor help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis ...

Walmart

Department Supervisor

Cloverdale, IN · On-site

$64K - $96K/yr

... Manages expectations of thirdparty techs and vendor help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis ...

Pilson Chevrolet GMC LLC

SERVICE ADVISOR

Clinton, IN · On-site

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

Auto Centers

SERVICE ADVISOR

Clinton, IN · On-site

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

Auto Centers

SERVICE ADVISOR

Clinton, IN · On-site

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

Auto Centers

SERVICE ADVISOR

Clinton, IN

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

Walmart

Store Supervisor

Monrovia, IN · On-site

$64K - $96K/yr

... Manages expectations of thirdparty techs and vendor help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis ...

Walmart

Store Supervisor

Cloverdale, IN · On-site

$64K - $96K/yr

... Manages expectations of thirdparty techs and vendor help desk techs who provides direct customer service Operational Excellence Possesses knowledge of Organizational processes root cause analysis ...

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Showing results 21-40

All JobsService Management Analyst JobsService Management Analyst Jobs in Brazil, IN

Service Management Analyst information

See Brazil, IN salary details

$39.5K

$78K

$121.2K

How much do service management analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service management analyst in Brazil, IN is $78,004.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $93,600.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Brazil, IN as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $78,004 per year, or $37.5 per hour.

Supervisory Program Analyst

US Department of the Treasury

Terre Haute, IN

$125K/yr

Full-time

Posted 3 days ago

New

U.S. Department Of The Treasury rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

312th of 855 rated public administrative organizations

Job description

WHAT IS LARGE BUSINESS AND INTERNATIONAL?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • LBI - ADCCI - Compliance Planning & Analytics (CP&A), Data Systems Management (DSM). Team will be determined at time of selection.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below: SPECIALIZEDEXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualified for this position your experience must include:

  • Experience planning, coordinating, and executing research projects, studies, and compliance analyses to evaluate program performance, identify operational issues, and develop recommendations that support business objectives.
  • Experience analyzing project data, operational processes, compliance activities, and business requirements to identify trends, evaluate impacts, and recommend process improvements.
  • Experience developing technical reports, executive briefings, recommendations, and other written products that document research findings, analysis, and proposed business solutions.
  • Experience evaluating business processes, operational controls, and workflow procedures to improve efficiency, strengthen program performance, and support successful implementation of organizational initiatives.
  • Experience coordinating research activities, studies, compliance initiatives, and project deliverables with internal and external stakeholders to achieve established program objectives.
  • Experience documenting project results, technical findings, recommendations, and supporting analyses to facilitate management decision-making and implementation of business improvements.
  • Experience preparing and presenting technical information, project findings, recommendations, and status updates to management and stakeholders through written reports, briefings, and oral presentations.
  • Experience applying Federal tax laws, regulations, and Internal Revenue Service (IRS) guidance while conducting compliance analysis, evaluating business issues, and supporting research initiatives affecting Large Business and International programs.

AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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