Service Manager
Fredericton, NB · On-site
Monitor and analyze service performance metrics, such as response time, resolution time, and ... Proven experience in a service management role, preferably in industry or a related field ...
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Service Manager
Fredericton, NB · On-site
Monitor and analyze service performance metrics, such as response time, resolution time, and ... Proven experience in a service management role, preferably in industry or a related field ...
Project Manager - ITSM
Moncton, NB · On-site
... Analyst with strong IT Service Management (ITSM) experience to support the implementation and improvement of ITSM capabilities within a client environment. The role will work across business, IT, ...
Project Manager - ITSM
Moncton, NB · On-site
... Analyst with strong IT Service Management (ITSM) experience to support the implementation and improvement of ITSM capabilities within a client environment. The role will work across business, IT, ...
Business Analyst
Saint John, NB · On-site
From products and services to venture creation, we build better futures powered by people. We ... Like SHIFT Energy, our energy management and decarbonization company. Or East Valley, created to ...
Business Analyst
Saint John, NB · On-site
From products and services to venture creation, we build better futures powered by people. We ... Like SHIFT Energy, our energy management and decarbonization company. Or East Valley, created to ...
Service Manager
Moncton, NB · On-site
CA$85K - CA$100K/yr
... service roofing, facility management or building envelope management. * Proven leadership and ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
Service Manager
Moncton, NB · On-site
CA$85K - CA$100K/yr
... service roofing, facility management or building envelope management. * Proven leadership and ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
Service Manager
Moncton, NB · On-site
CA$85K - CA$100K/yr
Support employee development, performance management, engagement, and retention initiatives ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
Service Manager
Moncton, NB · On-site
CA$85K - CA$100K/yr
Support employee development, performance management, engagement, and retention initiatives ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
IT Business Systems Analyst
Fredericton, NB · On-site
CA$3.1K - CA$4.0K/wk
Title: IT Business Systems Analyst (Human Resources & Workforce Systems) Salary: $3,103.22 - $4,092 ... Familiarity with ITIL-aligned service management practices.Municipal or public sector IT experience.
IT Business Systems Analyst
Fredericton, NB · On-site
CA$3.1K - CA$4.0K/wk
Title: IT Business Systems Analyst (Human Resources & Workforce Systems) Salary: $3,103.22 - $4,092 ... Familiarity with ITIL-aligned service management practices.Municipal or public sector IT experience.
Service Desk Analyst
Fredericton, NB · On-site
As a Service Desk Analyst at JDI IT, you will serve as the first point of contact for internal ... Ability to prioritize and manage multiple tasks in a fast-paced, high-volume environment
Service Desk Analyst
Fredericton, NB · On-site
As a Service Desk Analyst at JDI IT, you will serve as the first point of contact for internal ... Ability to prioritize and manage multiple tasks in a fast-paced, high-volume environment
Service Desk Analyst
Fredericton, NB · On-site
As a Service Desk Analyst at JDI IT, you will serve as the first point of contact for internal ... Ability to prioritize and manage multiple tasks in a fast-paced, high-volume environment
Service Desk Analyst
Fredericton, NB · On-site
As a Service Desk Analyst at JDI IT, you will serve as the first point of contact for internal ... Ability to prioritize and manage multiple tasks in a fast-paced, high-volume environment
IT Business Systems Analyst
CA$3.1K - CA$4.0K/wk
Title: IT Business Systems Analyst (Human Resources & Workforce Systems) Salary: $3,103.22 - $4,092 ... Familiarity with ITIL-aligned service management practices. * Municipal or public sector IT ...
IT Business Systems Analyst
CA$3.1K - CA$4.0K/wk
Title: IT Business Systems Analyst (Human Resources & Workforce Systems) Salary: $3,103.22 - $4,092 ... Familiarity with ITIL-aligned service management practices. * Municipal or public sector IT ...
... an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...
... an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...
... an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...
... an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...
... an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...
... an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...
... an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...
... an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...
... an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...
... an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...
... an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...
... an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting ... You'll have the flexibility to manage your work activities within a hybrid work arrangement where ...
GIS Analyst
Moncton, NB · On-site +1
Contribute to the development and management of existing and innovative technical systems ... services. * Provide GIS technical support related to GIS components of operational projects ...
GIS Analyst
Moncton, NB · On-site +1
Contribute to the development and management of existing and innovative technical systems ... services. * Provide GIS technical support related to GIS components of operational projects ...
... construction and service. Our purpose is to have winning businesses and great people, all ... Provide analysis of internally and externally managed portfolios. * Provide regular reporting ...
... construction and service. Our purpose is to have winning businesses and great people, all ... Provide analysis of internally and externally managed portfolios. * Provide regular reporting ...
GIS Analyst
Fredericton, NB · On-site +1
Contribute to the development and management of existing and innovative technical systems ... services. * Provide GIS technical support related to GIS components of operational projects ...
GIS Analyst
Fredericton, NB · On-site +1
Contribute to the development and management of existing and innovative technical systems ... services. * Provide GIS technical support related to GIS components of operational projects ...
GIS Analyst
Saint John, NB · On-site +1
Contribute to the development and management of existing and innovative technical systems ... services. * Provide GIS technical support related to GIS components of operational projects ...
GIS Analyst
Saint John, NB · On-site +1
Contribute to the development and management of existing and innovative technical systems ... services. * Provide GIS technical support related to GIS components of operational projects ...
MES Analyst The MES Business Analyst develops, evaluates, and enhances Manufacturing Execution ... Manage and maintain positive working relationships with the business, IT, and service providers ...
MES Analyst The MES Business Analyst develops, evaluates, and enhances Manufacturing Execution ... Manage and maintain positive working relationships with the business, IT, and service providers ...
Service Management Analyst information
What does a service management analyst do?
A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?
Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.
What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?
To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.
What cities in New Brunswick are hiring for Service Management Analyst jobs?
Cities in New Brunswick with the most Service Management Analyst job openings:
Service Manager
Fredericton, NB • On-site
Next Level Group •
Business Schools and Computer and Management Training • 1 - 10 employees1 - 10 employees
Full-time
Re-posted 15 days ago
Job description
Position Overview:
We are seeking a dynamic and experienced Service Manager to join our client’s team in Fredericton NB. As the Service Manager, you will play a crucial role in leading and managing the service department, ensuring the highest level of customer satisfaction and operational efficiency. Your primary responsibility will be to oversee all service operations, including repairs, maintenance, and customer support for products. This is an excellent opportunity for a motivated individual with strong leadership and technical skills to contribute to the growth and success of our company.
Responsibilities:
Lead and manage the service department, including overseeing a team of technicians and support staff.
Develop and implement strategies to optimize service processes, improve efficiency, and enhance the overall customer experience.
Establish and maintain service standards and procedures to ensure consistent quality and timely delivery of services.
Provide technical guidance and support to the service team, ensuring they have the necessary resources and knowledge to perform their duties effectively.
Coordinate and prioritize service requests, ensuring prompt resolution and efficient utilization of resources.
Collaborate with other departments, such as sales and engineering, to address customer inquiries, resolve issues, and provide product support.
Monitor and analyze service performance metrics, such as response time, resolution time, and customer satisfaction, and take appropriate actions to drive continuous improvement.
Develop and maintain strong relationships with key customers, understanding their needs and providing personalized service solutions.
Stay up to date with industry trends, product developments, and regulations related to equipment.
Manage service-related documentation, including service agreements, warranties, and technical manuals.
Conduct regular training and development sessions for the service team to enhance their skills and knowledge.
Qualifications:
Degree in a relevant field (e.g., engineering, business management) or equivalent work experience.
Proven experience in a service management role, preferably in industry or a related field (construction, ag, truck or automotive).
Strong technical aptitude and understanding of product.
Excellent leadership skills with the ability to motivate and develop a high-performing team.
Exceptional communication and interpersonal skills, with the ability to build rapport and maintain effective relationships with customers and internal stakeholders.
Solid organizational and problem-solving abilities, with a keen attention to detail.
Results-driven mindset with a focus on delivering excellent customer service.
Proficiency in using service management software and tools.
Familiarity with relevant regulations and industry standards in the maritime sector is a plus.
Valid driver's license and the ability to travel occasionally, as needed.
About Next Level Group
Sourced by ZipRecruiter
Industry
Business schools and computer and management training
Company size
1 - 10 Employees
Headquarters location
Alexandria, VA, US
Year founded
2006