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Service Lead Jobs (NOW HIRING)

Benefit Cosmetics

Sales & Service Lead

Mill Valley, CA · On-site

Sales & Service Lead Benefit Boutique - 35 Throckmorton Ave, Mill Valley, CA 94941 We're Benefit Cosmetics, and we're all about making beauty radically feel good. Since 1976, we've been dreaming up ...

Centerline Drivers

Mobile Service Lead

Tacoma, WA · On-site

$60K - $75K/yr

Mobile Service Lead plays a pivotal role in aligning customer needs with driver capabilities while addressing operational challenges with professionalism and expertise. Essential Job Functions

New

Saint Honore Bakery

Guest Service Lead

Portland, OR · On-site

$17.30 - $21.30/hr

Guest Service Lead At Saint Honoré Boulangerie , we don't just bake bread; we curate an experience rooted in the French Art de Vivre --the art of living well. Our neighborhood relies on us for a ...

Saint Honore Bakery

Guest Service Lead

Portland, OR · On-site

$17.30 - $20/hr

Guest Service Lead At Saint Honoré Boulangerie , we don't just bake bread; we curate an experience rooted in the French Art de Vivre --the art of living well. Our neighborhood relies on us for a ...

AMS Group, Inc.

Field Service Lead

Stevensville, MD · On-site

The Field Service Lead serves as the senior field service authority and organizational leader responsible for oversight of all Field Service Technicians (FST 1-3) and Field Service Engineers (FSE 1 ...

Raymour & Flanigan

Customer Service Lead

Canandaigua, NY · On-site

$18 - $20/hr

Customer Service Lead Hourly pay rate: $18.00 - $20.00 Schedule needed: 40 hours per week including weekends What you'll do: As a Customer Service Lead, you will play an important role in the ...

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Service Lead information

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$7

$20

$38

How much do service lead jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service lead in the United States is $20.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What is a service lead?

A Service Lead is a professional responsible for overseeing and coordinating the delivery of services within an organization or department. They manage a team, ensure customer satisfaction, resolve issues, and implement service improvements. Service Leads often act as a bridge between customers and staff, ensuring that service standards are met and business goals are achieved. They also monitor performance metrics and provide training to team members as needed.

How does a service lead typically collaborate with other departments to ensure customer satisfaction?

As a Service Lead, you play a central role in coordinating between customer service teams and other departments such as sales, technical support, and operations. This often involves facilitating communication to resolve customer issues efficiently, implementing feedback from various teams, and ensuring service standards are consistently met. Building strong working relationships across departments is key, as it enables you to advocate for customer needs and drive process improvements. Regular meetings and cross-functional projects are common, providing opportunities to contribute to broader organizational goals.

What are the key skills and qualifications needed to thrive as a service lead, and why are they important?

To thrive as a Service Lead, you need strong leadership abilities, experience in customer service management, and often a relevant bachelor's degree. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and service quality monitoring tools is typically required. Exceptional communication, problem-solving, and team-motivation skills set standout Service Leads apart. These competencies are crucial for ensuring efficient service delivery, maintaining customer satisfaction, and driving team performance.

What is the difference between Service Lead vs Service Coordinator?

AspectService LeadService Coordinator
CredentialsTypically requires relevant certifications or experience in service managementOften requires customer service or administrative certifications
Work EnvironmentLeads teams, manages service delivery, and oversees operationsCoordinates schedules, communicates with clients, and supports service teams
Employer & Industry UsageCommon in healthcare, IT, and technical servicesCommon in healthcare, social services, and customer support sectors

The main difference is that a Service Lead manages and oversees service teams and operations, while a Service Coordinator focuses on scheduling, communication, and supporting service delivery. Service Leads have more leadership responsibilities, whereas Service Coordinators handle coordination tasks to ensure smooth service processes.

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What states have the most Service Lead jobs?

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Service Lead jobs near you
Infographic showing various Service Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,094 per year, or $20.2 per hour.

Customer Service Lead

Serenity Mental Health Centers

Richardson, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Customer Service Lead 

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team. 

At Serenity, we're building high-impact teams and transforming the way people experience well-being.  

You Know How to Serve. We'll Teach You How to Guide. 

We're not looking for industry-specific experience-we're looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you're driven to help people and skilled at having meaningful conversations, we'll provide the training and support you need. 

The Role: Customer Service Lead 

As a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team. 

If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity. 

What You'll Do 

  • Build strong, supportive relationships with individuals beginning their journey 
  • Educate and guide them to take the next steps toward their goals 
  • Address concerns with patience and confidence, ensuring progress 
  • Model excellent service and communication for your team 
  • Be adaptable and step into other roles when needed to support the team 

What You Need 

  • High School Diploma or GED 
  • 3+ years of full-time customer service experience (ideally in leadership roles) 
  • Leadership experience or a natural ability to guide and motivate others 
  • Excellent communication, problem-solving, and emotional intelligence skills 
  • Ability to remain calm and effective under pressure 
  • Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus 

Why You'll Love Working Here 

  • Fulfillment - Make a real impact by helping others achieve their goals 
  • Career Growth - We promote from within and offer plenty of room to advance 
  • Competitive Pay 
  • Excellent Benefits - 90% coverage for medical, dental, and vision 
  • 401(k) - Invest in your future with us 
  • Paid Time Off - 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal 

Who We Are 
We use advanced technology to improve well-being and offer hope when traditional approaches haven't worked. Our people-first philosophy drives meaningful results, and we're changing lives every day. 

We are an Equal Opportunity Employer. If you're qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.

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