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Service Lane Coordinator Jobs (NOW HIRING)

Service Experience Coordinator

Frederick, MD

$19.75 - $24.75/hr

The Service Experience Coordinator is responsible for creating a welcoming and efficient service ... Manage customer flow within the service lane to promote an efficient check-in process and positive ...

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Service Lane Coordinator information

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How much do service lane coordinator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service lane coordinator in the United States is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

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For Service Lane Coordinator jobs, the most frequently searched job titles are:

Ford-Mobile Service Coordinator

Columbia, SC โ€ข On-site

$18.25 - $23.25/hr

Full-time

Re-posted 29 days ago


Job description

Description:
The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment.
This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Responsibilities
The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Requirements
Education & Experience:
โ€ข High school diploma or equivalent (Associateโ€™s or Bachelorโ€™s degree preferred)
โ€ข 2+ years of experience in service coordination, dispatching, or customer service
โ€ข Automotive industry or dealership experience preferred
Skills & Abilities:
โ€ข Strong organizational and multitasking skills
โ€ข Excellent verbal and written communication
โ€ข Customer-focused mindset with strong interpersonal skills
โ€ข Ability to problem-solve and adapt in a fast-paced environment
โ€ข High attention to detail and accuracy
Technical Proficiency:
โ€ข Comfortable using scheduling and dispatch software
โ€ข Proficient in Microsoft Office (Word, Excel, Outlook)
โ€ข Experience with DMS/CRM systems (CDK) a plus
โ€ข Familiarity with Ford systems or mobile service platforms is a plus
Other Requirements:
โ€ข Valid driverโ€™s license and clean driving record
โ€ข Ability to work on-site during standard dealership hours
โ€ข Willingness to collaborate with technicians, advisors, and parts team
โ€ข Positive attitude and team-first mentality