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Service Lane Assistant Jobs in Port Richey, FL (NOW HIRING)

Kuhn Volkswagen

Automotive Service Advisor

Tampa, FL · On-site

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and ... Maintain Customer Success Index at or above company standards. * Assist in diagnosing vehicle ...

Kuhn Volkswagen

Automotive Service Advisor

Tampa, FL · On-site

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and ... Maintain Customer Success Index at or above company standards. * Assist in diagnosing vehicle ...

Fresco y Más

Customer Service Associate

Tampa, FL · On-site

$13.25 - $18.25/hr

Provide continuous attention to customer needs; greet, assist and thank customers in a prompt ... Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is ...

Visionworks

Optometric Assistant

Tampa, FL · On-site

$15 - $18.54/hr

... services and managed vision care. The CS personally takes the patient through the first steps of ... exam lane maintenance and patient experience goals including restocking inventory, cleaning ...

Fresco y Mas

Customer Service Associate

Tampa, FL

$13.75 - $19/hr

Provide continuous attention to customer needs; greet, assist and thank customers in a prompt ... Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is ...

Fresco y Mas

Customer Service Associate

Tampa, FL

$13.75 - $19/hr

Provide continuous attention to customer needs; greet, assist and thank customers in a prompt ... Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is ...

visionworks

Optometric Assistant Part Time

Tampa, FL · On-site

$15 - $18.54/hr

... services and managed vision care. The CS personally takes the patient through the first steps of ... exam lane maintenance and patient experience goals including restocking inventory, cleaning ...

visionworks

Optometric Assistant Part Time

Tampa, FL · On-site

$15 - $18.54/hr

... services and managed vision care. The CS personally takes the patient through the first steps of ... exam lane maintenance and patient experience goals including restocking inventory, cleaning ...

Visionworks

Optometric Assistant Part Time

Port Richey, FL · On-site

$15 - $18.54/hr

... services and managed vision care. The CS personally takes the patient through the first steps of ... exam lane maintenance and patient experience goals including restocking inventory, cleaning ...

Visionworks

Optometric Assistant Part Time

Port Richey, FL · On-site

$15 - $18.54/hr

... services and managed vision care. The CS personally takes the patient through the first steps of ... exam lane maintenance and patient experience goals including restocking inventory, cleaning ...

Visionworks

Optometric Assistant Part Time

Port Richey, FL · On-site

$15 - $18.54/hr

... services and managed vision care. The CS personally takes the patient through the first steps of ... exam lane maintenance and patient experience goals including restocking inventory, cleaning ...

Take 5 Oil Change

Assistant Shop Manager

Holiday, FL · On-site

$14 - $17/hr

If you love working with cars, enjoy providing top-notch customer service, and want to be part of a ... Let's put your career in the fast lane! We are an Equal Opportunity Employer: We are committed to ...

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Service Lane Assistant information

See Port Richey, FL salary details

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$15

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How much do service lane assistant jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for service lane assistant in Port Richey, FL is $15.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $17.07 per hour, depending on experience, location, and employer.

What is a service lane assistant?

Service Lane Assistants are automotive professionals who help manage the flow of vehicles and customers in a dealership or service center's service lane. They greet customers, check them in for service appointments, and may perform light inspections or vehicle intake tasks. Their role is crucial for ensuring efficient operations by facilitating communication between customers, service advisors, and technicians. Service Lane Assistants also help maintain a clean and organized service area, contributing to a positive customer experience.

What are the key skills and qualifications needed to thrive as a service lane assistant, and why are they important?

To thrive as a Service Lane Assistant, you need basic automotive knowledge, customer service skills, and often a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and basic point-of-sale tools is typically required. Strong communication, attention to detail, and a friendly demeanor help build rapport with customers and ensure smooth workflow. These skills are crucial for efficiently managing customer intake, ensuring accurate information, and delivering a positive service experience.

What are the most common challenges faced by a service lane assistant, and how can they be managed effectively?

Service Lane Assistants often encounter challenges such as managing high customer volumes during peak hours and effectively communicating with both customers and service technicians. Staying organized and remaining calm under pressure are key to ensuring smooth workflow and customer satisfaction. Utilizing digital scheduling tools and maintaining clear, proactive communication can help manage these challenges efficiently. Additionally, seeking feedback from experienced team members can provide practical solutions for handling busy periods.

What is the difference between Service Lane Assistant vs Service Advisor?

AspectService Lane AssistantService Advisor
CredentialsHigh school diploma or equivalent; basic automotive knowledgeHigh school diploma; often additional certifications or training in automotive services
Work EnvironmentService lanes, quick service areas, customer interactionService bays, customer service desks, direct customer communication
Employer & Industry UsageAuto dealerships, quick service centersAuto dealerships, repair shops, service centers
Common Search & ComparisonEntry-level, support role in service lanesCustomer communication, service recommendations, sales

The Service Lane Assistant primarily supports the service process by assisting with vehicle intake and basic tasks, while the Service Advisor interacts directly with customers, explaining repairs and recommending services. Both roles are essential in automotive service environments but differ in responsibilities and customer engagement levels.

Automotive Service Advisor

Tampa, FL • On-site

Kuhn Volkswagen
Retail • 1 - 10 employees
Learn more about Kuhn Volkswagenexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 1 hour ago

Job description

Automotive Service Advisor

Kuhn Volkswagen

Business is BOOMING at Kuhn Volkswagen!  Located in the heart of South Tampa, Kuhn VW is one of America's most progressive family owned and operated automotive companies proudly serving Tampa Bay! Kuhn Volkswagen has been a staple in the Tampa Bay area for well over 20 years. For the past 2 years, we were the #1 volume Volkswagen store in Central Florida and are tracking in the TOP 10 VW stores Nationally!  We are fast paced and believe in promoting from within and growing our people!  We offer a very competitive compensation plan (see below). Must have two years of experience as a Service Advisor. 

Benefits:

  • Competitive Compensation 

  • Signing bonuses for select hires

  • Paid Vacation

  • Employee Purchases and Service Discounts

  • Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance

  • 401(k) Retirement Saving

  • Career advancement opportunities 

 
Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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