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Service Lane Assistant Jobs in Indiana (NOW HIRING)

asburyauto

Automotive Service Greeter Hare Honda

Avon, IN

$13.50 - $16.50/hr

Move vehicles through the service lane to the shop * Bring vehicles back up to the service lane for ... Digital career path tool to assist with career development * Continuous training through Asbury ...

asburyauto

Automotive Service Greeter Hare Honda

Avon, IN

$13.50 - $16.50/hr

Move vehicles through the service lane to the shop * Bring vehicles back up to the service lane for ... Digital career path tool to assist with career development * Continuous training through Asbury ...

Audi

Lot Attendant/Porter

Indianapolis, IN · On-site

$16/hr

Greet and assist customers as they arrive in the service lane. * Keep the service lane and lot clean, organized, and safe. * Park, retrieve, and organize vehicles efficiently. * Support the team with ...

Graff Auto Campus

Service Greeter

Burns Harbor, IN · On-site

$13.25 - $16.50/hr

... service lane * Direct vehicles to the appropriate service area * Gather basic customer and vehicle information and relay it to service advisors * Assist with scheduling or confirming service ...

Graff Auto Campus

Service Greeter

Chesterton, IN · On-site

$13.25 - $16.50/hr

... service lane * Direct vehicles to the appropriate service area * Gather basic customer and vehicle information and relay it to service advisors * Assist with scheduling or confirming service ...

Graff Auto Campus

Service Greeter

Burns Harbor, IN · On-site

$13 - $16/hr

... service lane * Direct vehicles to the appropriate service area * Gather basic customer and vehicle information and relay it to service advisors * Assist with scheduling or confirming service ...

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All JobsService Lane JobsService Lane Assistant JobsService Lane Assistant Jobs in Indiana

Service Lane Assistant information

What is a service lane assistant?

Service Lane Assistants are automotive professionals who help manage the flow of vehicles and customers in a dealership or service center's service lane. They greet customers, check them in for service appointments, and may perform light inspections or vehicle intake tasks. Their role is crucial for ensuring efficient operations by facilitating communication between customers, service advisors, and technicians. Service Lane Assistants also help maintain a clean and organized service area, contributing to a positive customer experience.

What are the key skills and qualifications needed to thrive as a service lane assistant, and why are they important?

To thrive as a Service Lane Assistant, you need basic automotive knowledge, customer service skills, and often a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and basic point-of-sale tools is typically required. Strong communication, attention to detail, and a friendly demeanor help build rapport with customers and ensure smooth workflow. These skills are crucial for efficiently managing customer intake, ensuring accurate information, and delivering a positive service experience.

What are the most common challenges faced by a service lane assistant, and how can they be managed effectively?

Service Lane Assistants often encounter challenges such as managing high customer volumes during peak hours and effectively communicating with both customers and service technicians. Staying organized and remaining calm under pressure are key to ensuring smooth workflow and customer satisfaction. Utilizing digital scheduling tools and maintaining clear, proactive communication can help manage these challenges efficiently. Additionally, seeking feedback from experienced team members can provide practical solutions for handling busy periods.

What is the difference between Service Lane Assistant vs Service Advisor?

AspectService Lane AssistantService Advisor
CredentialsHigh school diploma or equivalent; basic automotive knowledgeHigh school diploma; often additional certifications or training in automotive services
Work EnvironmentService lanes, quick service areas, customer interactionService bays, customer service desks, direct customer communication
Employer & Industry UsageAuto dealerships, quick service centersAuto dealerships, repair shops, service centers
Common Search & ComparisonEntry-level, support role in service lanesCustomer communication, service recommendations, sales

The Service Lane Assistant primarily supports the service process by assisting with vehicle intake and basic tasks, while the Service Advisor interacts directly with customers, explaining repairs and recommending services. Both roles are essential in automotive service environments but differ in responsibilities and customer engagement levels.

What cities in Indiana are hiring for Service Lane Assistant jobs?

Cities in Indiana with the most Service Lane Assistant job openings:

Royal South Customer Service Assistant Service Advisor Toyota

Bloomington, IN

Royal South Toyota Mazda Volvo
See more jobs at Royal South Toyota Mazda Volvoexternal

$14 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Royal South Toyota Service is hiring! Our Toyota Service Drive is a busy and vital part of our customer service-focused store. If you have experience working in retail or have been told you are a personable person, we would like to meet you! This is an entry-level position that can develop into a career for the suitable person. As our Assistant Service Advisor, you will be in our Service Lane and on your feet assisting with checking in customers, answering phone calls, scheduling appointments, parking and retrieving vehicles, checking out customers & other related duties. Please read what Royal South offers and what this position requires below. If you would be a great fit with us and want to start on your career path, please submit your application for us to review.   

Our Benefits include:

  • Paid vacation
  • Paid holidays
  • Health, Dental, & Vision insurance
  • Life insurance
  • 401K
  • Supportive management and surrounding staff
  • Rotational schedule Monday through Saturday
  • Saturday lunch
  • Parts & Service employee discount

Responsibilities include:

  • Immediately welcome and appreciate our visiting customers
  • Assist our Advisors in daily responsibilities
  • Answer incoming phone calls and schedule appointments when needed 
  • Communicate clearly and completely with our customers
  • Confirm our customer's needs and expectations
  • Take care of our customer's vehicle when tagging & driving accordingly
  • Use of an iPad and/or phone camera may be needed for customers' vehicles
  • A professional and pleasant appearance 
  • Working with other departments within our store or our other stores
  • Explain all completed work and charges to customers
  • Responding to inter-company communications
  • Working with other employees to ensure our customers' best experience

Requirements include:

  • Dependable and responsible
  • Clean driving record
  • Listening to directions and learning
  • Desire to improve and excel
  • Being on your feet and moving throughout the day
  • Dealertrack computer experience a plus
  • Organizational skills

Apply