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Service Lane Assistant Jobs in Indiana (NOW HIRING)

Basney BMW Mazda

Service Lane Assistant

South Bend, IN · On-site

$14.75 - $19.50/hr

... * Assist and train under Service Advisors to fill Advisor position during Vacation and Sick Days. Commission/bonus earned per day filling in. * Drive vehicles to and from service lane, service ...

Basney BMW Mazda

Service Lane Assistant

South Bend, IN · On-site

$14.75 - $19.50/hr

... * Assist and train under Service Advisors to fill Advisor position during Vacation and Sick Days. Commission/bonus earned per day filling in. * Drive vehicles to and from service lane, service ...

Basney BMW Mazda

Service Lane Assistant

South Bend, IN · On-site

$14.75 - $19.50/hr

... * Assist and train under Service Advisors to fill Advisor position during Vacation and Sick Days. Commission/bonus earned per day filling in. * Drive vehicles to and from service lane, service ...

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Service Lane Assistant information

What is a service lane assistant?

Service Lane Assistants are automotive professionals who help manage the flow of vehicles and customers in a dealership or service center's service lane. They greet customers, check them in for service appointments, and may perform light inspections or vehicle intake tasks. Their role is crucial for ensuring efficient operations by facilitating communication between customers, service advisors, and technicians. Service Lane Assistants also help maintain a clean and organized service area, contributing to a positive customer experience.

What are the key skills and qualifications needed to thrive as a service lane assistant, and why are they important?

To thrive as a Service Lane Assistant, you need basic automotive knowledge, customer service skills, and often a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and basic point-of-sale tools is typically required. Strong communication, attention to detail, and a friendly demeanor help build rapport with customers and ensure smooth workflow. These skills are crucial for efficiently managing customer intake, ensuring accurate information, and delivering a positive service experience.

What are the most common challenges faced by a service lane assistant, and how can they be managed effectively?

Service Lane Assistants often encounter challenges such as managing high customer volumes during peak hours and effectively communicating with both customers and service technicians. Staying organized and remaining calm under pressure are key to ensuring smooth workflow and customer satisfaction. Utilizing digital scheduling tools and maintaining clear, proactive communication can help manage these challenges efficiently. Additionally, seeking feedback from experienced team members can provide practical solutions for handling busy periods.

What is the difference between Service Lane Assistant vs Service Advisor?

AspectService Lane AssistantService Advisor
CredentialsHigh school diploma or equivalent; basic automotive knowledgeHigh school diploma; often additional certifications or training in automotive services
Work EnvironmentService lanes, quick service areas, customer interactionService bays, customer service desks, direct customer communication
Employer & Industry UsageAuto dealerships, quick service centersAuto dealerships, repair shops, service centers
Common Search & ComparisonEntry-level, support role in service lanesCustomer communication, service recommendations, sales

The Service Lane Assistant primarily supports the service process by assisting with vehicle intake and basic tasks, while the Service Advisor interacts directly with customers, explaining repairs and recommending services. Both roles are essential in automotive service environments but differ in responsibilities and customer engagement levels.

What cities in Indiana are hiring for Service Lane Assistant jobs?

Cities in Indiana with the most Service Lane Assistant job openings:

Service Lane Assistant

South Bend, IN • On-site

Basney BMW Mazda
See more jobs at Basney BMW Mazdaexternal

$14.75 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

The Basney family's history in the automotive business dates back to the 1970's. Our mission is to continue to provide top quality automotive products and services with great value and outstanding customer satisfaction. We consider our work environment to be one of the finest in the area. We want you to feel free to talk to us and we will feel free to talk to you. We want to keep it this way throughout your employment. It is very important that every employee be treated as an individual and an important contributor to the operation of our organization.
Benefits:
  • Medical, Dental and Vision Insurance
    • $0 deductible opportunity with annual wellness screening
    Life insurance and Disability
  • 401K
  • Paid Vacation
  • Paid Holidays
  • Paid Training

Responsibilities
  • Assist Service Staff with vehicle check in and customer vehicle inspection.
  • Retrieve and check in loaner vehicles before and after customer use.
  • Greet customers in service drive and direct to proper department or advisor.
  • Assist and train under Service Advisors to fill Advisor position during Vacation and Sick Days. Commission/bonus earned per day filling in.
  • Drive vehicles to and from service lane, service stalls, and parking lot as needed.
  • Customer shuttle and vehicle Valet as needed.
  • Retrieve and deliver vehicles from property locations.
  • Maintain clean and safe service drive and entrance walk way
  • Perform other duties as assigned.

Qualifications
  • Valid driver's license and clean driving record
  • Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve
  • High school diploma or equivalent
  • Professional attitude and the ability to deliver best-in-class customer service
  • Reliable transportation to and from work every day

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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