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Service Lane Assistant Jobs in Florida (NOW HIRING)

The ideal Service Lane Attendant has an unrestricted driver's license, clean driving record, a ... Employee Assistant Program * FMLA / Maternity/Paternity Leave * Bereavement Leave Essential ...

The ideal Service Lane Attendant has an unrestricted driver's license, clean driving record, a ... Employee Assistant Program * FMLA / Maternity/Paternity Leave * Bereavement Leave Essential ...

The ideal Service Lane Attendant has an unrestricted driver's license, clean driving record, a ... Employee Assistant Program * FMLA / Maternity/Paternity Leave * Bereavement Leave Essential ...

The ideal Service Lane Attendant has an unrestricted driver's license, clean driving record, a ... Employee Assistant Program * FMLA / Maternity/Paternity Leave * Bereavement Leave Essential ...

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Service Lane Assistant information

What is a service lane assistant?

Service Lane Assistants are automotive professionals who help manage the flow of vehicles and customers in a dealership or service center's service lane. They greet customers, check them in for service appointments, and may perform light inspections or vehicle intake tasks. Their role is crucial for ensuring efficient operations by facilitating communication between customers, service advisors, and technicians. Service Lane Assistants also help maintain a clean and organized service area, contributing to a positive customer experience.

What are the key skills and qualifications needed to thrive as a service lane assistant, and why are they important?

To thrive as a Service Lane Assistant, you need basic automotive knowledge, customer service skills, and often a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and basic point-of-sale tools is typically required. Strong communication, attention to detail, and a friendly demeanor help build rapport with customers and ensure smooth workflow. These skills are crucial for efficiently managing customer intake, ensuring accurate information, and delivering a positive service experience.

What are the most common challenges faced by a service lane assistant, and how can they be managed effectively?

Service Lane Assistants often encounter challenges such as managing high customer volumes during peak hours and effectively communicating with both customers and service technicians. Staying organized and remaining calm under pressure are key to ensuring smooth workflow and customer satisfaction. Utilizing digital scheduling tools and maintaining clear, proactive communication can help manage these challenges efficiently. Additionally, seeking feedback from experienced team members can provide practical solutions for handling busy periods.

What is the difference between Service Lane Assistant vs Service Advisor?

AspectService Lane AssistantService Advisor
CredentialsHigh school diploma or equivalent; basic automotive knowledgeHigh school diploma; often additional certifications or training in automotive services
Work EnvironmentService lanes, quick service areas, customer interactionService bays, customer service desks, direct customer communication
Employer & Industry UsageAuto dealerships, quick service centersAuto dealerships, repair shops, service centers
Common Search & ComparisonEntry-level, support role in service lanesCustomer communication, service recommendations, sales

The Service Lane Assistant primarily supports the service process by assisting with vehicle intake and basic tasks, while the Service Advisor interacts directly with customers, explaining repairs and recommending services. Both roles are essential in automotive service environments but differ in responsibilities and customer engagement levels.

What cities in Florida are hiring for Service Lane Assistant jobs?

Cities in Florida with the most Service Lane Assistant job openings:

Service Lane Attendant

Cocoa, FL โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago


Job description

Job Summary
 
This position is responsible for a variety of important tasks primarily related to taking care of our service customers as they arrive at our dealership. It will include greeting customers, tagging their cars and keeping them moving through the line, and directing them to a service advisor for write-up. It involves moving the customers' cars to designated parking areas in the back of the dealership.  The ideal Service Lane Attendant has an unrestricted driver's license, clean driving record, a trustworthy demeanor, and can drive both automatic and standard-transmission vehicles. 
 
Benefits
  • Medical- 4 plans (BCBS)
  • Dental
  • Vision
  • Term Life
  • Company-paid Term Life
  • STD/LTD
  • Accident indemnity rider
  • PTO / Sick days (annually)
  • 401(k) with an employer match
  • Employee Assistant Program
  • FMLA / Maternity/Paternity Leave
  • Bereavement Leave

Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.) 

Duties & Responsibilities:

The following is a representative list of the duties and responsibilities associated with this position: 

  • Greet and Assist customers dropping off vehicles for servicing
  • Install disposable covers and floor mats in the interior of vehicles to be serviced
  • Assist Service Consultants in the Write Up and Delivery process as needed
  • Assist in answering in-coming phone calls
  • Shuttle customers to and/or from their desired locations.
  • Maintain Daily Shuttle log
  • Assist in the Rental/Loaner Department as needed
  • Run miscellaneous errands as needed
  • Perform other tasks as assigned by Management
  • Adhere to all company policies, procedures and safety standards 
  • Perform other duties as assigned
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Sitting: Remaining in the seated position 
  • Stand: Remaining on one’s feet in an upright position at a workstation without moving about 
  • Walking: Moving about on foot 
  • Lifting: Raising or lowering an object from one level to another (includes upward pulling) 50-75 lbs. 
  • Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder 
  • Pushing: Exerting force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions) 
  • Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) 
  • Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles using feet and legs or hands and arms. Body agility is emphasized 
  • Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching, or running on narrow, slippery, or erratically moving surfaces, or maintaining body equilibrium when performing gymnastic feats 
  • Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles 
  • Kneeling: Bending legs at knees to come to rest on knee or knees 
  • Crouching: Bending body downward and forward by bending legs and spine 
  • Crawling: Moving about on hands and knees or hands and feet 
  • Reaching: Extending hand(s) and arm(s) in any direction 
  • Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears 
  • Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling 
  • Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips 
  • Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly 
  • Hearing: Perceiving the nature of sounds by ear 
  • Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using tongue or nose 
  • Near Vision: Clarity of vision at 20 inches or less 
  • Far Vision: Clarity of vision at 20 feet or more 
  • Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are 
  • Visual Accommodation: Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye 
  • Color Vision: Ability to identify and distinguish colors 
  • Field of Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point 

Environmental Conditions: Exposure to...

  • Weather 
  • Moving mechanical parts 
  • Non-Climate controlled conditions
  • Wet and/or humid conditions
  • Noise  
  • Vibration
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.