Service Integration Manager Jobs in Massachusetts

Work Schedule

Environmental Conditions

Job Description

How will you make an impact?

As a Senior SampleManager LIMS Implementation Engineer, you will be a technical expert responsible for the configuration, implementation, integration, and deployment of Thermo Scientific™ SampleManager LIMS solutions.

This role is highly hands-on and focused on translating defined laboratory processes and solution designs into robust, maintainable SampleManager configurations. You will work across new implementations, upgrades, enhancements, integrations, testing, and deployment while applying deep SampleManager product knowledge and implementation best practices.

What will you do?

• Configure, customize, implement, and deploy SampleManager LIMS solutions across a variety of laboratory environments.

• Serve as a technical implementation expert for SampleManager, applying product capabilities and best practices to deliver scalable and maintainable solutions.

• Translate functional requirements and solution designs into effective SampleManager configurations and technical implementations.

• Design and implement laboratory workflows, master data, business rules, screens, reports, and other SampleManager functionality.

• Configure and support integrations between SampleManager and laboratory instruments, enterprise applications, and other systems, including SampleManager Integration Manager.

• Perform technical analysis, troubleshooting, and resolution of complex configuration and implementation issues.

• Support data mapping, migration, and validation activities associated with LIMS implementations and upgrades.

• Develop and execute unit and system testing and support broader validation and deployment activities.

• Produce clear technical and configuration documentation, including design specifications and implementation documentation.

• Support SampleManager upgrades, enhancements, and changes to existing customer environments.

• Estimate technical implementation activities and identify technical dependencies, risks, and issues.

• Collaborate with solution architects, business analysts, project managers, technical project leads, QA/validation resources, and other implementation engineers to deliver complete solutions.

• Provide technical knowledge transfer and guidance to project teams and customers as needed.

• Contribute to implementation standards, reusable configurations, technical best practices, and continuous improvement across the SampleManager services organization.

How will you get here?

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Life Sciences, or a related discipline, or equivalent relevant experience.

Experience & Technical Skills

• 7+ years of experience implementing, configuring, or supporting LIMS/informatics solutions, with significant hands-on implementation experience.

• Strong hands-on knowledge of Thermo Scientific SampleManager LIMS configuration and implementation is strongly preferred.

• Demonstrated experience configuring laboratory workflows and implementing customer-specific LIMS functionality.

• Experience with SampleManager Integration Manager, system integrations, and laboratory instrument integrations is highly desirable.

• Experience with relational databases such as Oracle, SQL Server, or PostgreSQL.

• Programming or development experience, particularly C#/.NET, is desirable.

• Strong troubleshooting and problem-solving skills with the ability to diagnose complex configuration, integration, and application issues.

• Experience with LIMS upgrades, testing, deployment, data migration, and system validation.

• Understanding of SDLC, Quality Management Systems, and regulated/validated laboratory environments such as GMP, GLP, FDA 21 CFR Part 11, and ISO is desirable.

• Ability to interpret functional requirements and technical specifications and translate them into working solutions.

• Business analysis, requirements gathering, and functional specification experience is beneficial but not required.

• Strong technical documentation and communication skills.

• Ability to work independently on complex technical assignments while collaborating effectively within project teams.

• Self-motivated with the ability to learn new technologies and develop deeper SampleManager expertise.

• Ability to travel as required.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards